Front Office Manager

JOBELLE TAWAY MOLINA

Dubai U.A.E

Email:**********@*****.***

Contact No.: +971*********

I.CAREER OBJECTIVE :

I am looking for a job that I can apply my capability and skills as a well trained individual. I have shown myself to be motivated, committed and determined in achieving my goals. I am able to relate a wide variety of people as proven my work experiences.

II.WORKING EXPERIENCE:

Housekeeping Attendant at TAJ DUBAI

January 2017- Present

Housekeeping Attendant

August 2015- December 2016

III.DUTIES AND RESPONSIBILITIES:

Ensure that the work area allocated either guest room, corridor, service area, any public area or any other area, is maintained to the highest level of cleanliness according to company standards.

Ensure that guest supplies and courtesies/amenities are placed as per company standards.

Ensure that any guest request received is executed immediately (or within 15 minutes) in a professional and timely manner to ensure guest satisfaction.

Acquire up to date information of the hotel such as the location of restaurants, clubs, and stables, as well as the opening times of all hotel facilities in order to answer and help guests in a quick and efficient manner.

Provide daily turn down service to guest rooms no earlier than 18 hours and later than 21 hours unless requested, as per company standards.

Ensure that work trolley, other work equipment, service areas are always tidy and presentable.

Report to the Line Manager any suspicious circumstances encountered.

Strictly follow the procedures on lost and found anywhere on the hotel premises.

Strictly follow the procedures for general security and equipment on handling of keys.

Report and record damaged items to Line Manager.

Cashier at KCC Mall of Marbel

Koronadal City, Philippines.

August 2010- August 2012

Cashier at KCC Mall of Gensan

General Santos City, Philippines.

October 2012- December 2014

Cashier at Gaisano Mall

General Santos City, Philippines.

February 2014-May 2015

IV.DUTIES & RESPONSIBILITIES:

Greet and smile the customer

Scan the items and ensure pricing is correct

Receive payment of cash, credit card,check,vouchers or automatic debits.

Issue receipts,refunds,credits orchange due to customers

Answer customers question and provide information on procedures or policies.

V.CERTIFICATE & TRAINING:

The Farm @ Carpenter Hill April 05- May 30,2010

Housekeeping Attendant (200 hours)

The Farm @ Carpenter Hill April 05- May 30.,2010

Food and Beverages Services(200 hours)

National Certificate II August 10,2009

Commercial Cooking

National Certificate II February 19,2009

Food and Beverages Services

National Certificate II February 10,2009

Front Office Services

Regency Polytechnic College June-October 2009

Front Office Services NCII 472 hours

Prevention of Alcohol and Drug Abuse November 3-4,2009

in the Maritime Sector

VI.PERSONAL INFORMATIONS:

Date of Birth : April11,1991

Civil Status : Single

Nationality : Filipino

Height : 5’4

Weight : 132 lbs.

Gender : Female

Religion : Roman Catholic

Philippine Passport : EC2312263

Language Spoken : English and Tagalog

SKILLS & INTEREST:

• Capable of working under time pressure and or deadlines

• Articulated in English, Tagalog, Cebuano and Ilonggo

• A hard worker who is eager to learn receive instruction easily

and willing to invest time and effort to complete the task assignment

VII.EDUCATIONAL ATTAINMENT

College : Regency Polytechnic College

2years Hotel and Restaurant Management

Brgy.Morales, 9506 Koronadal, South Cotabato.

Philippines

S.Y. 2008-2010

High School : Alah Valley Academy Philippines

S.Y. 2004-2008

Elementary : Centrala Central Elementary School

S.Y. 1998-2004

I hereby certify that the above mentioned statement is correct and true to the best of my knowledge and belief.

JOBELLE T. MOLINA

APPLICANT

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