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Manager Technical Support

Pasig, Pasig, Philippines
August 22, 2018

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Yong Jun Lee

**B-* Alfonso Sandoval Avenue (Inner),Palatiw, Pasig City


Career Objective

To assume a responsible position in your company qualified by specialized academic preparation in Business Management with an emphasis in Computer Information and excellent job experiences on vast industries emphasizing on management, production and operations.


College Degree in Business Management Emphasis in Computer Information, 2003, Community College of Aurora, Colorado, USA

Work Experience

Proposal Manager, Mar 2015 – May 2018, IBM Business Services

Responsible for executing functions for an IBM GTS Services Delivery strategic outsourcing contract. Coordinate with account teams in counterpart such as Project Executive, Delivery Executive, Solution Designer, Pricer and Business Office to package costing, pricing, and secure approvals for auditing purposes and submit the proposals to the clients on time for contract signing.

Korean Bilingual Technical Support, Oct 2014 – Feb 2015, G3 Telecom

Assist Korean customers with WiFi troubleshooting and activation process.

Korean Technical Support Representative, May 2012 – July 2014, Teletech

Handling technical support for leading computer peripheral company. Facilitate refund and replacement requests and general inquiries.

Korean Speaking Agent, December 2011 – April 2012, Rainmaker Asia

Handling outbound calls to Korean Companies. Responsibilities include making initial contact to decision makers then acquire contact information, subsequently get them interested in speaking to a specialist about reseller partnership program.

Bilingual Support Specialist, November 2009 – October 2011, Western Union Money Transfer

Handle requests from Australia, New Zealand, Korea and other Asian countries to facilitate the money transfer process also make decisions on financial compliance and security issues.

Operations Manager, American Way Market, April 2008 – January 2009

Medical Interpreter, November 2007 – April 2008, One World Translation

Provide interpretation in person specifically for Non- English speaking Koreans by escorting them through medical processes and procedures in major hospitals.

Associate Assistant Manager, August 2006 – March 2007, Phat Mart (Embroidery and Screen

Printing Company)

Business Owner and Operations Manager (Check cashing, Processing Money Transfer, Money Orders, Clerical work), May 2005 – August 2006

Operations Manager, May 2001 – Feb 2004, Park Hill Liquors,

Salesman and Production Staff, June 2000 – March 2001, HK Woodworks

Special Skills

Proficient in English and Korean

Excellent management, communication and creative skills acquired through vast job responsibilities and experiences.

Skilled in MS Office (Word, Excell, Access, Powerpoint), Adobe Photoshop, SDM costing and pricing tool, Program Management Portal tool.

Knowledge and experience in Electric System, Mechanical Auto works and repair.

*References are available upon request.

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