Customer Service Assistant

Guillermo Villalobos

Email : ************************@*****.***

Address : **** **** ****** ******, **** Arizona USA

Phone : 602-***-****

Citizenship : Mexico

Age : 36

Marital Status : Single

Date/Place of Birth : 21 Sept 1981 Mexico

Languages : English and Spanish

Education and Certifications

Arizona Vocational Training Institute, LLC

Phoenix, Arizona, USA. September 2017

•More than 250 h ours of course work, learning theory and the basic refrigeration cycle

•More than 150 hours of practice and hands-on experience completed at school as part of the Air conditioning program

Associate’s degree in Business, Mesa Community College

Mesa, Arizona, USA June, 2006

Business courses taken included accounting, economics, and statistics.

Bachelor of Arts in Communication, Arizona State University

Tempe, Arizona, USA December, 2008

High School Diploma, Sun Valley High School

Mesa, Arizona June 2002

COMMUNITY INVOLVEMENT

Mesa Community College, Mesa, Arizona USA.

•Teacher Assistant. Volunteered to work with English as a second Language students one – on – one. Students were able to learn and improve their reading, writing, and speaking skills faster.

•Skills used – Communication, reading, and writing.

•Role played – Teacher Assistant.

Treasures For Teachers (A non-profit organization)

Cashier person and Line stocker.

Volunteered to give a few hours of my time Monday-Friday helping teachers find school supplies and utensils for their students at an affordable price and cashing them out as well.

•Skills used - organizational, customer service, communication, sales, math

ORGANIZATIONAL MEMBERSHIP

•Golden Key International Honor Society, Tempe, Arizona

•Skilled used – Communication.

Objective Overview & Personal Summary

A Talented, well organized and strong classroom performer who has a proven track record of achieving excellent results. Guillermo is passionate about raising standards across all age groups and subjects. By using his natural sense of authority to maintain discipline. He can easily maintain a positive work attitude and climate where people can reach their full potential. As an outstanding and inspirational employee with very high personal standards, he is committed to learn every aspect of his job and do it to the best of his abilities.

Right now he is looking for a suitable position with a reputable company that treats all employees fairly and provides equal career opportunities for all.

Employment History

Pancho's Buffet, Mesa, Arizona

Busser, Dishwasher, Food line Stocker, cook and Trainer

March 2000 – May 2005

Responsible for serving food to customers and making sure dining room and restaurant cooking and eating areas were always clean and safe. Also received back complaints from customers and maintained supervisors informed at all times.

Reliable and hardworking employee. Never missed a day of work and was recognized as one of the best employees of the restaurant.

Duties :

•Managers would put me in charge of training most of the new employees

•Employee with cooking skills, learned new cooking skills and become one of the best cooks in a short period of time.

•Prepared excellent quality meals and customers were very happy.

•Supervising employees before, during and after performing their work duties

•Participating in restaurant internal meetings

Buffalo Wild Wings Bar and Grill Restaurant, Gilbert, Arizona.

Cook, Wing Certified Trainer. May 2005 - 2009

Shift Leader and kitchen Manager January 2010-Present

Duties :

•Training all new kitchen employees and making sure all their training paperwork is completed on a daily basis

•Making sure all kitchen staff follow rules of the restaurant, and prepare excellent quality meals

•Doing line checks (kitchen inspections of food and equipment done before and during restaurant business hours) making employee schedules and food and dry storage inventories by making use of my writing, reading, math and computer skills

•Placing food orders three times per week and putting them away

•Assigning cleaning projects and making sure they are being done on a daily basis

•This has given other managers more time to perform other duties around the restaurant such as having shift meetings, talking to customers and organizing employee contests

•Working with other managers to set goals, objectives and methods in order to provide customers with an excellent dining experience

•Encouraging employees to ask questions and express their difficulties

•Establishing effective restaurant management practices

•Giving feedback to employees and writing progress reports for all employees

•Listening to employees to understand their problems and concerns

•Responding to misbehavior in a effective but measured way

•Teaching employees to communicate and work together as a team during work hours

Buffalo Wild Wings Accomplishments

Earned Employee of the Year Awards in 2007 and 2014

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