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Customer Service Manager

Location:
Duluth, Georgia, United States
Salary:
15.00
Posted:
August 21, 2018

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Resume:

Evelyn Hernandez Norcross, GA 770-***-**** ac6rio@r.postjobfree.com

Skills

Bilingual-English/Spanish

Education

Norcross High School Norcross, GA

Degree received, High school Diploma

Georgia Perimeter College Dunwoody, GA

Degree received, Associates in Psychology

Georgia State University Atlanta, GA

Degree received, Bachelors in Psychology

CAREER SUMMARY

Taco Bell, Norcross, GA

Customer Service January to May 2011

Greeted customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. Prepares and stored food ingredients, assembled food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.

Old Navy, Lawrenceville, GA

Sale Associate September 2012-January 2013

Listened to customers and observe non-verbal cues to anticipate service needs. Offered product suggestions and add on additional items when engaging with customers. Demonstrated a sense of urgency and pride while executing tasks and processes. Maintained a clean and safe environment that prevents loss and minimizes risk. Kept our product folded, sized, and in-stock Return go-backs from the fitting room to the sales floor. Understood and followed all company-defined policies and procedures

Home Depot, Norcross, GA

Return Specialist November 2012-June 2014

Responsible for providing exceptional customer service by developing relationships with contractors and new customers by offering timely and friendly customer service. Processed cash and credit transactions through Point of Sale (POS) terminal. Maintained a neat and orderly store, keeping interior and exterior functional, safe and attractive. Abiding by all company policies and procedures and maintaining safe and ethical working environment.

Carpet South, Norcross GA

Warehouse Manager/HR Secretary June 2014-May 2016

Directed all warehouse operations for flooring products, including shipping, receiving, inventory control and labeling for warehouse. Managed a variety of flooring products, including carpet, vinyl and hard surfaces. Responsible for warehouse safety and material accountability, in order to improve productivity and accuracy. As an HR secretary duties included, administering the employment process and orientation for new flooring technicians for the purpose of meeting companies staffing requirements. Maintained technician’s files and records. Managed payroll and assisted with any problems or language barriers with technicians. Answer calls and direct them to the correct department as well as taking job orders.

AutoZone Norcross, GA

Commercial Driver June 2016-March 2017

Great customers, help them with any automotive questions in regards to parts, and handle payments. Make sure that the store is in great conditions, everything is front faced and maintain a clean and safe work environment. In charge of getting commercial orders ready and delivered on time to commercial accounts.

Carpet South, Norcross Ga

Warehouse Manager/ HR Secretary May 2017-present

Directed all warehouse operations for flooring products, including shipping, receiving, inventory control and labeling for warehouse. Managed a variety of flooring products, including carpet, vinyl and hard surfaces. Responsible for warehouse safety and material accountability, in order to improve productivity and accuracy. As an HR secretary duties included, administering the employment process and orientation for new flooring technicians for the purpose of meeting companies staffing requirements. Maintained technician’s files and records. Managed payroll and assisted with any problems or language barriers with technicians. Answer calls and direct them to the correct department as well as taking job orders.



Contact this candidate