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Restaurant General Manager

Langley, British Columbia, Canada
August 21, 2018

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Chaminda Janaka Yapa

Langley, British Columbia V*Y2Z9 • +1-778-***-****

Qualifications Profile

Skilled, service-oriented Restaurant Management Professional with solid experience in numerous restaurant and hotel settings, covering full expanse of service.

Expertise in directing daily restaurant operations to ensure a quality customer experience, emphasizing guest satisfaction, problem resolution, and responding to customer concerns.

Skilled in team member development, training and developing skills, and ensuring employee adherence to established standards and procedures.

Strong collaboration abilities, setting budgets and departmental goals in agreement with senior management, and meeting or exceeding all established KPIs.

Adept at implementing standards of procedures, creating and executing plans for departmental sales, profit, and staff development.

Professional Experience


Assistant Restaurant General Manager, 2/2013 Present

Direct all daily operations of restaurant, including hiring, scheduling, and supervising employees, coordinating team member activities with Shift Managers, implementing personnel policies, managing contracts, and providing regular performance evaluations. Utilize conflict resolution skills to address issues requiring disciplinary actions, resolving issues as they arise. Process applications and forward to Area Managers.

Surpassed sales growth by over 7% in 2017, beating target by over 5%, achieved overall customer satisfaction of 74% against KPI of 60%.

Supported successful product rollout partnering with management team.

Awarded as Running a Great Restaurant Award(RGR) for the Best Assistant Restaurant General Manager Q3 2015 (Lower Mainland, Vancouver).

Awarded “ABOVE and BEYOND” award for the Manager category, Q4 2016.

Awarded “Best Assistant Restaurant General Manager-Lower Mainland, Vancouver” Q4 2016

Awarded “Best Assistant Restaurant General Manager-Lower Mainland, Vancouver” Q1 2018

Drove profitability by determining staffing levels, managing inventory, and analyzing business analytics including revenue statements, labor and supply costs.

Ensured quality and standardization of product and service by executing training and development plans, monitoring implementation to optimize customer experience.

Directed enthusiastic and productive participation in JDRF & World Hunger fund raising campaign, achieving Bronze level raising over $1000.


Restaurant Manager, Assistant Restaurant Manager, 10/2005 1/2013

Supervised all staff functions, including scheduling, daily briefings, and regular evaluations, established performance objectives and monitored performance for the department. Collected data to prepare and submit outlet performance reports to General Manager.

Created and implemented comprehensive training plan, coordinated staffing schedules.

Supported quality control initiatives by submitting preventive and corrective action plans for internal audit and external audit review, including mystery shopper findings.

CEYSANDS HOTEL, Bentota, Sri Lanka

Restaurant and Bar Executive, 11/2005 12/2005

Managed all functions to ensure alignment with established objectives and policies, allocated workforce, set performance tasks, and monitored overall performance of the department.

Collaborated with component managers to develop programs designed to comply with operational objectives.

THE FOREST LODGE HOTEL, Nuwara Eliya, Sri Lanka

Restaurant and Bar Supervisor, 7/2005 10/2005

Supported daily operations by establishing performance objectives, conducting daily briefings, and providing continuous on the job training for junior staff. Assisted managers in staff evaluation processes.


Food & Beverage Captain/Supervisor, 5/2002 1/2005

Promoted to positions of increasing responsibility and scope in recognition of quality contributions. Directed all aspects of restaurant functions, including workflow assignment and training for junior staff.

Additional professional experience as Food and Beverage Captain at Abha Palace Hotel, Abha, Saudi Arabia, and Bartender at LTI Pegasus Reef Hotel at Wattala, Sri Lanka.

Education and Certifications

General Certificate of Education, Advanced Level Examination, Bioscience


English for Communication Course Level 1 & 2, Department of Examination Sri Lanka and University of Warwick, Coventry, England


Committed to continuous learning and improvement, participating in professional development opportunities and certification programs whenever possible.

Safety Topics

Intermediate Food Hygiene,

Foundation Certificate in Food Hygiene,

Foodsafe Level 1,

Occupational First Aid Level 1, First Aid

Management Topics

Get Ready to Lead, Restaurant and Bar Service Course,

Serving it Right Responsible Beverage Service Program,

Effective Beverage Management,

Foster’s Best Practice Training,

Master of Vodka/Vodka of Finland Taste Training

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