Customer Service Microsoft Office

TIGHE, PATRICK

***** *** ***** *****

Dana Point, CA 92629

949-***-**** *********@*****.***

A very positive, efficient and motivated professional seeking employment in a Level 1 IT support position. Backgrounds in Marketing, Customer Service and Information Technology.

EXPERIENCE

OPERATIONS & IT SUPPORT, OAKLAND DISTRIBUTION – LONG BEACH (DEC 2017-PRESENT)

Set up, maintenance and troubleshooting of all company devices. Build inventory and personnel lists via microsoft office. uploaded, operated and maintained company software. designed and created employee badges and necessary compliance stickers for product.

SALES/MARKETING AGENT, Diamond resorts inTL. Marketing (20016-2017)

Lead silver to platinum club members into sales of over $600,000 and awarded top performance, dedication and commitment as a sales/marketing agent for 2 quarters. Skills in Business communication, Clarity 1 & 2 advanced software exclusively custom to the corporation and conducted market research/analytics to better lead sales conversations.

RESORT OPERATIONS AGENT, Diamond resorts inTL. (2015-2016)

Worked in customer service for all levels of memberships, conducted day to day reports, worked on a complex software system, Clarity 1 and 2, including working out algorithms in which the resort business calls the ‘Room Matrix’.

INTERNET LEAD MARKETING, Hypeline Media (2011-2013)

Conducted Windows server commands through Putty, monitoring web traffic and maintenance for 36 high traffic websites. Conducted weekly changes in HTML coding required in SEO marketing, Lead Marketing and maintenance of subscriber Data lists. Basic understanding of multiple system server commands; Cisco, Windows and Linux.

INFANTRY TEAM LEADER, U.S. ARMY (2005-2010)

Completed Basic and Advanced Infantry Training at 18 and by age 20 lead an effective combat weapons team in the war over Mosul, Iraq (2006-2007). Often performed outside my line of duties assisting the S-1 clerks with transitioning from paper to the new military standards in a Computerized data base network and Built rosters and equipment inventory spreadsheets. Was responsible for the equipment and maintenance of over $250,000 including several vehicles and 3 combat infantrymen. Worked briefly for the recruiting command conducting recruiting strategies and working with potential recruits in finding an occupation interest in the military. worked for the air ambulance detachment, conducting clerical computer work and flying above training battlefields for photography and combat evacuation training drills. Retired with full pension and benefits 2010.

EDUCATION

SPRING 2017 - CURRENT

STUDENT, Saddleback college

Currently enrolled in continuing my degree plan to acquire my Bachelor of Technology and excel my knowledge and skills in the field. I have completed my General studies and am currently enrolled in Windows – Computer operating systems and Cisco CCNA Classes aside from my degree plan. School schedule is all day Fridays on campus and online courses. Also taking online courses and have completed courses to earn a network administrator certificate.

FALL 2010

COMP TIA COURSES, UCR extension

Completed Information Technology Courses: Network +, A+ and IT help desk.

SKILLS

Microsoft Office Proficiency

System Diagnostics and Analytics

customer service orientated

Creative and efficient minded

Problem Solving

Team Leadership

Excellent Multi-Communication skills

Proficiency in Learning new skills

ACHIEVEMENTS

Earned the following but not limited to these Military awards; Combat Infantry Badge, 2 Army Commendation Medals, Army Achievement Medal, Good Conduct Medal, and Operation Iraqi Freedom medal. I have received a recognition for excellence and dedication by the 2-star general, Commander of US Army Recruiting command, for excellence. Awarded by Diamond Marketing for top performance in sales/marketing for two quarters consecutively. Awarded by Diamond resort operations for excellence and dedication to the company.

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