Customer Service Medical Billing
Resume:
Debra Abitz
Economic Support Specialist - Department of Social Services
Fond du Lac, WI 54935
******@*******.***
Authorized to work in the US for any employer
Work Experience
Economic Support Specialist
Department of Social Services - Fond du Lac, WI
August 2002 to May 2017
Conduct interactive interviews for eligibility determination and/or re-determinations. This may require telephone, or office interviews.
To accurately explain programs, requirements and benefits of public assistance programs to clients and other
members of the public.
To provide quality telephone services to clients through a call center setting. Secure records, verify all collateral data, and review program budgets for accuracy and completeness. Provide case management services including assessment development of an employability plan, monitoring
progress regularly, and coordination of services with the client. Prepare and scan case file materials into electronic case file system. Resolve discrepancies in State produced wage matches. Work within a team shared case environment in a fashion that respects all clients served by multiple workers and other staff.
Represent the agency in legal proceedings and do recovery of any over payments found. Personal Care Worker
Helping Hands Home - Fond du Lac, WI
August 2007 to December 2014
Maintained accurate records of resident's care, condition, progress and concerns. Assisted resident's with bathing, laundry, toileting if needed. Each resident had a program they needed to follow every day with certain activities whether it be personal
cares they had to do or cleaning of their personal spaces, as a care worker we would need to document their
progress.
Scheduled and accompanied clients to medical appointments. Education
Certificate in Medical Billing
MORAINE PARK TECHNICAL COLLEGE - Fond du Lac, WI
May 2010
Associates in Corrections Science
MORAINE PARK TECHNICAL COLLEGE - Fond du Lac, WI
May 1996
Skills
Office Equipment
Additional Information
Strong Interpersonal Skills
30 + years of customer service experience
Microsoft Office Proficiency
Skilled in call center operations
15+ years computer experience
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