Debra Abitz

Economic Support Specialist - Department of Social Services

Fond du Lac, WI 54935

ac6ri2@r.postjobfree.com

920-***-****

Authorized to work in the US for any employer

Work Experience

Economic Support Specialist

Department of Social Services - Fond du Lac, WI

August 2002 to May 2017

Conduct interactive interviews for eligibility determination and/or re-determinations. This may require telephone, or office interviews.

To accurately explain programs, requirements and benefits of public assistance programs to clients and other

members of the public.

To provide quality telephone services to clients through a call center setting. Secure records, verify all collateral data, and review program budgets for accuracy and completeness. Provide case management services including assessment development of an employability plan, monitoring

progress regularly, and coordination of services with the client. Prepare and scan case file materials into electronic case file system. Resolve discrepancies in State produced wage matches. Work within a team shared case environment in a fashion that respects all clients served by multiple workers and other staff.

Represent the agency in legal proceedings and do recovery of any over payments found. Personal Care Worker

Helping Hands Home - Fond du Lac, WI

August 2007 to December 2014

Maintained accurate records of resident's care, condition, progress and concerns. Assisted resident's with bathing, laundry, toileting if needed. Each resident had a program they needed to follow every day with certain activities whether it be personal

cares they had to do or cleaning of their personal spaces, as a care worker we would need to document their

progress.

Scheduled and accompanied clients to medical appointments. Education

Certificate in Medical Billing

MORAINE PARK TECHNICAL COLLEGE - Fond du Lac, WI

May 2010

Associates in Corrections Science

MORAINE PARK TECHNICAL COLLEGE - Fond du Lac, WI

May 1996

Skills

Office Equipment

Additional Information

Strong Interpersonal Skills

30 + years of customer service experience

Microsoft Office Proficiency

Skilled in call center operations

15+ years computer experience

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