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Customer Service & Accounts

Los Angeles, California, United States
August 21, 2018

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Indira Dakers

**** * ** ******

Los Angeles California

Phone: 323-***-****

Mobile: 323-***-****



OBJECTIVE: Professional with leadership skills and more than fifteen years’ experience

in the Tourism and Hospitality Industry. Ability to carry out work

responsibility with high level of confidentiality and productivity. Adapt

easily to new environment expelling internal and external customer


EDUCATION: St. John’s Junior College November 2013

Associates in Business Administration

Anglican Cathedral College June 1993 Diploma

EXPERIENCE: Radisson Fort George Hotel 2008 to May 2018

Accounts Payable & General Cashier 2010 – 2018

Responsible for daily cash balancing of each cash drop within the hotel

Prepare daily bank deposit

Ensure MOD pan and cashiers pan has adequate change daily

Prepare and replenish petty cash vouchers weekly

Prepare weekly/monthly checks for disbursement to customers

Import payables invoices from stores into the back-office program

Reconcile, add on the GST and update invoices to be process for payment

Prepare GST report before the 15th of every month

Ensure statements are balance on a monthly and timely manner

Ensure all invoices are posted and update in the system

Assist in the issuing of checks to customers

Assist in cashier duties for hotel functions

Work MOD shift 1-3 times for the month

Sales Manager 2008 to October 2010

Make and arrange incoming request for group reservations

Organize meetings, conferences, wedding, parties, press conference, luncheons

Give tour of property to schools’ groups and travel agents

Visit potential clients and sell our products and services

Work manager on duty (MOD) 3 times per month

Perform supervisory duties for large functions

Attend managers meeting once per month

August 2000 to 2007 Princess Hotel & Casino Belize

Reservations Clerk

Reserve room accommodation

Input individual and group bookings

Prepare guest registration form for check in

Provide customer service

Part of the Manager on Duty team

January 1997 – August 2000 Princess Hotel & Casino

Front Desk Personnel

Receptionist check in and out of guest


Provide Customer Service

Made hotel bookings

December 1994 – November 1996 Ramada Royal Reef Belize City


Provides customer service

Hotel operator

Filing and typing

My overall position within the tourism/hotel industry demands the ability to multi-task, perform customer service, be a team player, supervise during Manager on Duty shift and communicate internally and externally with professionalism.

JOB SKILLS: Microsoft Word, and Excel, internet explorer, property management


REFERENCES: Mr. James Scott General Manager, Radisson Fort George Hotel Belize 501-***-**** or 501-***-****

Ms. Christene McKesey Senior Accounts Manager, Radisson Fort George Hotel Belize 501-***-****

Ms. Patricia Lamb Director of Sales, Radisson Fort George Hotel Belize 501-***-****

Mrs. Marlene Forrester Sales Agent, Sagicor Insurance Belize 501-***-****

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