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Manager Customer Service

Utica, Michigan, United States
August 21, 2018

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Kyle A Handlon

Shelby Twp, MI 248-***-****

Professional Summary

A highly organized and dedicated worker with over 8 years of tier one automotive experience ranging from production to materials management positions.

Notable Accomplishments in the Last 6 months

Achievement of Q1 MP & L endorsement while at Chassix.

Implemented cycle counting procedures to reduce inventory losses while at Chassix.

100% customer score for Ford, GM, and Chrysler for 6 months while at Chassix.

Successful creation and implementation of scheduling and inventory management procedure at Acument.

Significant reduction of customer premiums, unplanned freight, and supplier break-ins at Acument through labor strategizing, structured scheduling, and inventory management.

Formation of Production Control team and role standardization at Acument.

Identification of cost savings with potential of one million dollars in savings per year at Acument.

Professional Experience

3/2018 - Acument Global Technologies, Sterling Heights, MI

Present Production Control Manager

Rebuild plant MRP system by adjusting customer ADU’s, correcting manufacturing lead time and supplier lead time, and strategically adjusting Kanban sizes. Work with engineering to re-optimize machine groups to level workloads. Manage raw material inventories while continuously striving for inventory reductions to free up floor space, and create a safer workspace for plant personnel. Build, train, and manage the production control team. Work with operations to identify cost savings, reduce production reporting errors, and increase pieces per labor hour. Manage all customer shortages to ensure that customers are protected at any cost.

08/2017 - Chassix, Warren, MI

3/2018 MP & L Manager

Order all raw materials for both Warren campus plants. Create and manage campus logistic schedules. Create PO’s and manage plant purchasing/quoting. Work with Production Manager to overcome capacity restraints. Train and mentor MP & L employees. Work with vendors and suppliers to improve timing on critical materials or parts. React quickly to stock losses or quality concerns. Perform weekly cycle counts on raw and finished goods inventories. Establish employee and department goals and KPI’s. Oversee program moves (manage materials and create timelines). Continuously promote and implement lean concepts. Trouble shoot, resolve, and implement corrective actions for logistic related issues.

12/2016 - KAMAX, Lapeer, MI

08/2017 MRP Manager

Manage capacity restraints throughout all departments. Work with customer service to meet increased customer demands. Correct or improve SAP master data to drive accurate due dates for each operation. Train and mentor MRP controllers. Work with vendors and suppliers to improve timing on critical materials or parts. Work with other department supervisors to break down internal barriers and improve material flow. React quickly to stock losses or quality concerns. Create and implement action plans to ensure fast recoveries from short shipments. Enter employee vacation time into SAP and correct hourly employee time cards. Oversee twelve MRP controllers.

03/2016 - KAMAX, Lapeer, MI

12/2016 MRP Controller

Schedule production in various departments including heat treat, induction, and outside processing. Maintained SAP data integrity by conducting regular in house and supplier inventories. Worked with other MRP members to reduce overall expedite costs, logistics costs, and supplier breaks in fees. Acted as a SAP key user for the MRP department.

10/2015 - Acument Global Technologies, Sterling Heights, MI

03/2016 Inventory Analyst/Production Control Assistant

Manage plant QAD functions such as maintaining raw material inventory, completing daily PR report, correcting production reporting errors, and investigating WIP lot cost variances. Carry out production control duties including maintaining washer inventory, schedule work for heat treat and shipping, tracking parts inside of the plant, and helping out other team members as needed.

02/2013 - Acument Global Technologies, Sterling Heights, MI

10/2015 Production Control Assistant

Tracking and moving parts through the facility. Tracking product as it moves through the outside processors. Ordering washers and controlling washer inventory. Working with department leaders to schedule work efficiently. Communicating with customer service representatives to ensure customer demand is met. Updating all lean manufacturing and KPI boards daily. Site lead for QAD operating system.


2004 - 2008

Anchor Bay High School, Fair Haven, MI

GPA: 3.6

2014 - Present

Northwood University

GPA: 3.786

Have completed general education courses and several business courses.


Arnie Schwerin


Laurie Sugrue


Joe Froh


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