Customer Service English Teacher

Aaron K. Redshaw

*** **** ***** **. #**, Scotts Valley, CA 95066

Cell: 831-***-****/ E-mail: *********@*****.***

Skills and Tools:

Extensive Experience

Microsoft Word

Excel

PowerPoint

Google Docs

Windows (many versions)

WordPress

Adobe Acrobat

Notepad++

HTML

Windows Snipping Tool

Gimp

Wireless networking

Calibre

Kindle Previewer

PDFill PDF Tools

Sigil

Semi-Experienced

Photoshop

Mac OS X

Solaris

Microsoft Publisher

Dreamweaver

Linux (command line, etc.)

CSS

PageMaker 6.0

Vi

SQL

SSH

SSL

TCP/IP

SMTP, POP

FTP

SCP

telnet

Some Experience

Illustrator

InDesign

MadCap Flare

Java

Perl

Joomla

Drupal

Bash Shell

JavaScript

CGI

PHP

Kernel Compiling

XML

Confluence

Writing, Design, and Soft Skills:

I have written five novels and two novelettes, through the whole cycle from draft, 8-12 revisions, and beta readers. Out of the seven books five of the covers were designed by me. All these were written during the years I taught high school English and took an active role in the STEAM Academy (Science, Technology, Engineering, Art and Math). I often focused on writing skills and critical thinking. I learned the nuances of customer service and how to explain complex concepts in simple ways via phone or email while working at WebCom. During my tenure there I was taught basic web design. On my own initiative I acquired extensive experience with Linux as well as some computer coding in Perl and Java. Simultaneously I ran my own business of web design for a short time, building a site for New Hope Church, with another complete redesign a couple years later. I designed an Internet destination for Doctors Fore Humanity (they enjoy their golf), as well as several complete ground-up redesigns of my own personal websites.

While employed at Bethany College, I designed a quarterly newsletter, using Pagemaker 6.0, for prospective students. I also updated their website, creating their first ever online pre-registration using Perl CGI, JavaScript, and HTML. I wrote all letters, email, and any other correspondence that went out to students in our program, giving them clear directions for what they could expect in our program. I later welcomed students to the campus.

Work History

August 2003-August 2018 High School English Teacher Independence High School, San Jose, CA

July 1999-September 2002 Technical Support Representative/Hostmaster/Ordermaster Verio-WebCom, Santa Cruz, CA

February 1997-February 1999 External Degree Program Recruitment Coordinator Bethany College, Scotts Valley, CA

Education:

August 2003-June 2018 Ongoing Professional Development

A host of trainings for the teaching profession, including those geared towards technology and STEM from a plethora of vendors

2002-2003 Teaching Credential with CLAD

San Jose State University, San Jose, CA

Finished credential while concurrently teaching high school full-time 1993-1996 B.A. English

Bethany College, Scotts Valley, CA

Graduated Summa Cum Laude, 3.93 GPA

Hobbies and Interests:

I enjoy reading widely and exhaustively. I write science fiction, play the guitar and at times do woodworking. I love anything related to technology and science. I love being with my family, traveling, eating new kinds of food, and volunteering at church.

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