Customer Service Manager

Gloria L. Lewis-Underwood

**** *. **** ******, ***. C, Panama City, Florida

850-***-****, 850-***-**** / *****.********@*****.***

OBJECTIVES:

Seeking a position in a customer service / clerical

QUALIFICIATIONS:

People skills

Years of experience working with the public

Providing quality customer service

Years working in a financial institution and call center environment

Ability to resolve customer problems

Dependable and work well with others

Extensive telephone experience

Management experience, Administrative duties

CLERICAL:

Data Entry 10,000 keystrokes per minute

Basic typing

Window 98, excel, quickbooks

Familiar with office procedures, machines

EXPERIENCE:

Hardees

Lynn Haven, Fla. 09/12-12/12

Shift Manager

Inventory, customer service, clerical,cash handling

Hardees

Graceville, Fla. 02/10-08/11

Shift Manager

Deposits, inventory, cash handling, shift control,customer service

Winn Dixie

Marianna, Fla. 04/09-02/10

Cashier

Cash handling, customer service

Brentwood Apartments

Tampa, Fla. 11/08-03/09

Receptionist

Clerical, office duties front desk, collect payments, customer service

T Mobile

Tampa, Fla. 09/05-10/08

Financial Care Rep

Provide excellent customer service for inbound calls in call center enviroment, collection

Home Depot

Riverview, Fla. 01/05-03/05

Customer Care Rep

Provide customer service in an call center atmosphere, inbound calls

Uniform City

Tampa, Fla. 09/02-05/04

Data Entry Supervisor

Data entry, filing, customer service, mail processing, customer service, inbound and outbound calls in a call center setting

Tampa Electric

Tampa, Fla. 04/00-06/02

Head Teller

Provide customer service, clerical,research, inbound calls

Bank of America

Tampa, Fla. 05/97-02/00

ATM processor

Perform clerical duties, process customer deposits, debt and credit accounts, call center setting

Burnett Bank

Tampa, Fla. 06/95-05/97

Vault Teller

Process commercial accounts in a call center atmosphere

Burger King

Tampa, Fla. 06/92-06/95

Shift Manager

Manage small group of employees customer service, cash handling

Grandys

Tampa, Fla. 04/87-08/91

Kitchen Manager

Prep, manage kitchen employees

EDUCATION:

King High School, Tampa, Fla. 08/78-06/81

Florida College of Business, Tampa, Fla. 02/91-04/92

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