Bhavani

Ph. 208-***-****

email: ac6rga@r.postjobfree.com

Professional Summary

Experienced Business Analyst with 10 plus years of working experience focused to P&C insurance

Extensive hands on experience in Policy Administration systems of P&C insurance such as Exceed and PRIMIS with exposure to Policy, Billing and Client systems corresponding to Personal, Commercial and specialty lines of business

Work experience in P&C insurance Claims for about 4.5 years, with exposure to claim systems such as GWCC and HEART

Having techno-functional Business analysis experience with a good work exposure to Data Warehousing concepts and Business intelligence projects building Commercial Data repositories and Data Marts

Experienced in handling compliance requirements towards claims data management on Informatica Lifecycle management tool.

Work exposure to Agile methodologies such as Scrum, Sprints, User Stories and Story cards

Extensive hands on experience in performing business and functional requirement analysis in various projects involving Product development, new enhancements and existing system modifications

Having demonstrable ability to interpret business needs into technical requirements and recommend solution approaches to business needs with pertinent BA skills of Requirement gathering, stakeholder management, solution elaboration and Change Management

Exposure to IT Production support activities such as ticket triaging, incident and service request resolution

Hands on experience in managing change requests and defects in JIRA and HPALM and building dashboards from Confluence

Hands on experience to Business analysis documentation such as Business Requirement Document (BRD), Solution Requirement Specifications (SRS) Usecase doc.s, Requirement Traceability Matrix (RTM), Data Dictionaries and User Training Manuals

Strong interpersonal, written, and verbal communicator with the ability to deliver effective presentations, consult on business and technology projects, and maintain collaborative relationships with both internal and external stakeholders, development team, middleware team, testing team and end-users

CORE COMPETENCIES

- P&C Ins. Policy Admin - P&C Ins. Claims - Policy Uploads

- Data Analysis & Mapping - Impact Analysis - Requirement Gathering

- Use Case documentation - User Stories - Business Req. Document

- Change Management - HP Quality Center - User Acceptance Testing

- Requirement Traceability - Solution Req. Spec. - Requirement Elaboration

- Business Intelligence - V&V checklist - Solution Approach design

- Data Dictionary - JIRA - User Training Manual

- Scrum - Story Card sessions - Sprint Planning & Review

- Production Support - Ticket Triaging - Confluence

- Personal lines - Commercial lines - Specialty lines

- Exceed Policy Admin - PRIMIS Policy Admin - Rate Validation

EDUCATION & CERTIFICATIONS

Osmania University

Post Graduate Diploma in Insurance and Risk Management

Hyderabad, India

Osmania University

Bachelors of Law

Hyderabad, India

Osmania University

Bachelors of Commerce

Hyderabad, India

AICPCU

AINS (Associate in Insurance) Certification

(INS21, INS22, INS23)

WORK EXPERIENCE

February 2018 – Till date

Client: Markel Insurance, Glen Allen, VA (Accenture LLP.)

Role: Business Analyst

Markel Corporation is a holding company for insurance, reinsurance, and investment operations around the world. Managed Services – PRIMIS is a maintenance project of Policy Administration system PRIMIS handling both RTE (Run The Engine) and BAU (Business As Usual) segments.

Roles & Responsibilities:

Act as primary point of contact for production incidents, service requests and enhancement projects

Manage primary analysis and triaging of production support tickets

Handle ticket resolution of RTE (Run the engine) and BAU (Business as usual) segments related to Policy Administration system – PRIMIS

Extend support in gathering requirements of investment projects

Co-ordinate prioritization of Data Fix and Code Fix items per Data Release and Code Release respectively

Own and co-ordinate the change requests being implemented in Policy Admin system – PRIMIS

Handle Policy Uploads of specialty lines of business policies from legacy policy Admin system to PRIMIS.

Co-ordinate end to end testing of change requests, Code release and Data releases, and facilitate in UAT

Handle prioritization of business requests in JIRA in co-ordination with business and IT priorities identified

Own and manage documentation in Confluence and extend support in building dashboards

August 2016 to January 2018

Client: Farmers Insurance, Woodland hills, CA (Accenture LLP.)

Role: Business Analyst

Farmers Insurance Group is one of the largest insurance providers in USA across all lines of business like Auto, Home & Commercial

GWCC_CE Integration manages requirements identified with CE (Coverage Engine) for integration with GWCC (Guidewire Claims Center) and Claims purge in the process of implementation of GWCC following agile methodology.

Roles & Responsibilities:

Attend story-card sessions conducted for GWCC implementation and gather requirements for Coverage Engine module of CMA project.

Be part of Scrum meetings and ‘Sprint Planning’ and ‘Sprint Review’ meetings to understand the extent of story cards being handled per sprint and to assess the impact on Coverage Engine thereof.

Responsible for drafting requirements for Coverage Engine, based on the impact identified.

Attend mapping sessions and extend support on functional knowledge of Coverage handling.

Work with SME to define the solution approach, and elaborate the requirements and solution aligning with agile timelines of Claim Center implementation project.

Be part of Sprint demo sessions to understand the extent of changes handled in each sprint, and identify gaps for Coverage engine requirements if any.

Gather requirements related to claims purge in the legacy system aligning to State Roll out of GWCC

Manage requirements of Claim Center migration team in the process of deleting claims from legacy claims system (active system) post migration to Claim Center.

Gather requirements of Claims archival process from Compliance stand point and build business rules for claims archival

Extend support in designing architecture diagrams of Claims purge process in Claims Center tailored to the as is process in ative claims system.

Provide support to the development team during solution designing phase, and to the QA team during Testing phase aiding in quality assurance.

September 2016 January 2018

Client: Farmers Insurance, Woodland hills, CA (Accenture LLP.)

Role: Business Analyst

Claims Informatica Lifecycle management project (part of Claims IT) builds and maintains Informatica tool to store large volumes of data, generate reports, apply business rules and enable in purge process of eligible claims.

Roles & Responsibilities:

Manage requirements against an electronic claims disposal system (Informatica Lifecycle Management -ILM) which can accomodate large volumes of legacy data and application of business rules.

Handle requirements of archival and purge processes of data moved to ILM from various legacy claims management systems.

Gather and handle requirements for archival claim reports allowing view of archived claims data for Business continuity.

Customize the archival claim reports to suit the business to suit the needs of various consumers.

Co-ordinate with ‘Regulatory & Compliance’ team to gather requirements pertaining to retention rules and litigation hold rules to identify purge eligible claims.

Draft and maintain requirements in BRD (Business Requirements Document) and other required artifacts like Process flow diagrams.

Elicit requirements in Functionality matrix of HP Quality center.

Document and maintain ‘Requirements Traceability Matrix’ and ‘Data Dictionary’.

Handle requirements through the Change management process, that is ‘ROM’ing (Rough order magnitude of efforts) through tagging the effort to a quarterly release.

Elaborate the requirements and solution in use case documents and create new usecases including Visio Process Flow diagrams and Use case models and create new usecases where required.

Conduct elaboration sessions to development teams and testing teams.

Provide support to the development team during solution designing phase, and to the QA team during Testing phase to aid in quality assurance.

Provide support to UAT (User Acceptance Testing) team in case of questions/concerns related to requirements & solution.

Follow up on Post Production validation and work towards closure of the change request with appropriate documentation.

May 2014 to August 2016

Client: Farmers Insurance, Woodland hills, CA (Accenture LLP.)

Role: Business Analyst

Claims Mainframe Application project provides IT support to Farmers Claims department to process claims for both personal lines and Commercial lines. Claims Mainframe Application serves as the back-end infrastructure interfacing with User Interface systems and aids in claims processing.

Roles & Responsibilities:

Handle change requests for enhancements to the existing claims product and Mainframe application to manage throughout the SDLC process.

Conduct meetings with requestors of the change requests and other identified stakeholders and Gather Business requirements related to change requests.

Perform impact analysis on Business requirement to identify any impact to the existing business rules implementation.

Elicit requirements by drafting the Business Requirements Document and other required artifacts like Solution Requirements specification and Process flow diagrams.

Present the requirements to ‘Requirements Roundtable Committee’ consisting of a team of around 25 Business Analysts to identify impact if any to other workstreams.

Conduct meetings with Subject Matter Experts to discuss and define the best solution approach for the Business requirements.

Manage the requirements throughout the Change management process, that is ‘ROM’ing (Rough order magnitude of efforts) and scoping.

Elaborate the requirements and solution in use case documents including Visio Process Flow diagrams, and conduct elaboration sessions.

Provide support to the development team by means of addressing their concerns on elaboration during development phase, and to the QA team during Testing phase to aid in quality assurance and co-ordinate with middleware teams like OSB (Oracle Service Bus).

Provide support to User Acceptance Testing team to enable them to obtain better understanding on the solution approach.

Handle Production Support tickets through the release management process similar to change requests/enhancements by working with Business Operations Analysts.

Conduct impact analysis to Claims systems when changes happen to upstream applications like Products, Policy system or dependent applications like Billing.

Follow up on Post Production validation and close the change request with appropriate documentation.

Jan 2012 to May 2014

Client: Farmers Insurance, Hyderabad, India (Accenture Services Pvt. Ltd.)

Role: Business Analyst

Commercial Business Intelligence is a Data Warehousing Project to build and maintain a data repository of Commercial Policy & Claims data which is further used to build data marts to provide reporting for Actuarial and Accounting departments.

Roles & Responsibilities:

Handled offshore BA responsibilities towards building and maintaining Data Repository for Commercial Business Intelligence.

Involved in building Data Repository for three major projects Policy, Billing & Claims.

Performed Gap-Analysis to trace the source elements in target elements and identify the gap thereof.

Involved in Requirements Gathering and identifying Business requirements and Functional requirements.

Responsible for documentation of ‘Solution Requirement Specification’ for major and minor enhancements to the Business Intelligence Data Repository.

Maintain Requirement Traceability matrix to map the source and target columns to the Business requirements and the Test cases.

Document and maintain Data Dictionary document.

Involved in User Acceptance Testing in scenario drafting, providing support to Business during UAT Testing.

Review of test documents like Test Strategy, Test design document, Test cases, & Test Results and providing sign-off.

Document User Manual Training document, Release Notes & Lessons Learnt documents

Dec 2010 to Dec 2011

Client: Farmers Insurance, Hyderabad, India (Accenture Services Pvt. Ltd.)

Role: Business Analyst

Rate Validation project involves in validating the premium of the policies and analyzing rates causing over/under bills using CICS screens and raising defects.

Roles & Responsibilities:

Formatting and validating the ‘State Policy Reports’ within the scope of the Project/SRS under validation.

Verification of Rate packets and validating the corresponding impact on the premium as per requirement within SRS and Rate Packets which encompasses 2 LOBs that is, Auto & Fire/Home owners.

Analyze the gaps in the premium changes with respect to coverage, discounts or other factor changes due to the rate/rule change.

Performing manual rating of policies through Rating Engines for verification of premiums.

July 2008 to Dec 2010

Client: Alfa Insurance, Hyderabad, India (Computer Sciences Corporation – CSC)

Role: Business Analyst

Alfa Insurance is a leading insurance company in USA providing Auto, Home, Life & Farm insurance. CSC’s Exceed is an industry-leading Policy administration software for large property and casualty/general insurance carriers.

Roles & Responsibilities:

Requirement analysis for enhancements to Exceed Policy Admin system

Preparing requirement and business specification documents

Analysis towards issues reported on Exceed Policy Admin. System and recreation of errors

Impact analysis with a focus to other subsystems such as Client, Billing & Claims and various various transactions in Policy Administration

Responsible for ‘Test Planning’ and Test-Plan Documents such as ‘Verification & Validation Checklists’

Conduct testing involving various transactions of Policy Administration such as Quote, Purge, New Business, Renewal, Cancellation, Reinstatements & Re-issues

Provide assistance for user acceptance testing of the application

Co-ordination between Business and offshore technical teams

Provide support to onsite for production issues

June 2005 to Dec 2006

Brigade Corporation India Private Limited, India

Role: Customer Support Associate

Brigade provides business process outsourcing services and knowledge process outsourcing services for global corporations.

Roles & Responsibilities:

Analyse and gather information related to global organizations as required

Input required data into system specified tool

Generate reports according to requirements

Nov 2002 to April 2005

Venkatadri Textiles Private Limited, India

Role: Assistant Accountant

Venkatadri Textiles is a manufacturing unit involved in Yarn spinning, processing, doubling and dyeing activities.

Roles & Responsibilities:

Enter Ledger postings.

Perform reconciliation of vendor accounts, Customer accounts and general accounts.

Check issuance and payments release to vendors.

Provide necessary support for inventory audits.

Assist in Tax-filings.

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