General Manager

PROFILE

I plan to improve my skills as well as learn new skills. In addition, I would be an asset to any employer because of my eagerness to learn. I also would make a great addition to an employer because I of my desire to help people, ability to learn quickly as well as my proficiency with computers. I am seeking a career that will help me achieve these goals.

EXPERIENCE

TACO BELL

JUNE 2018 - CURRENT

As Restaurant General Manager I play the key role in the operation of Taco Bell restaurants. As the Restaurant General Manager I have the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or as assigned.

CUSTOMER SERVICE REPRESENTATIVE AND PARTS MANAGER GERBER COLLISION AND GLASS APRIL 2017 - NOVEMBER 2017

As the Customer Service Representative (CSR) I ensured that all insurance vendors and policy holders were supported and assisted through the repair process in a timely and professional manner. I effectively managed all incoming phone calls, walk-in clients, written correspondence, and ensured customer relationships are effectively managed. I also provide status updates and all necessary communication on an as needed basis. I ensured all parts and invoices are posted appropriately as well as, parts accounted for then delivered to the mechanic dealing with the file. I made sure all rental, insurance companies and customers are informed of estimated completion dates as well as statuses of vehicles. I also ensured all parts ordered are correct and if not I would return said parts and retrieve credit for said parts. I handled all billing and ensured each file was paid in full by each party responsible. I handled all scheduling. I handled all customer complaints. I checked in and out each vehicle as well as performed quality checks on each vehicle.

STORE MANAGER FOR 7 ELEVEN 2016 2017

I oversaw all store operations, supervised employees and managed inventory. I also developed successful sales plans to grow the store's profitability. I Implemented new product lines and created strategies to introduce and promote them to customers. I set standards and modeled behavior for optimum customer service. I recruited, trained, developed and motivated employees and promoted 7-Eleven to customers and the community.

BARTENDER FOR CJ’S PATIO GRILL JANUARY 2016-JUNE 2016

Working under the general guidance of the Restaurant owner, assisting in the smooth

running of the bar area to deliver a high standard of service and customer satisfaction. I

operated the till and taking cash. Serving customers from behind the bar, offering advice on

drinks. Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.

Mixing cocktails for customers. Preparing the bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers. Taking food

orders from customers in the seated restaurant area. Delivering food and also drinks to

customers at tables.

Dealing with guest complaints in a friendly and efficient manner. Ensuring all cash, charge,

float and till procedures are carried out in accordance with company policy. I have a good

knowledge of wine, spirits and beers. High standards of personal presentation and

customer service. Ability and willingness to work late nights & weekends. A great team

player. Experience of serving large numbers of customer’s at large functions & events.

Ability to work well within a busy, often fast-paced environment. Keen to learn and develop

new skills. Able to work individually behind a bar.

SUBCONTRACTOR FOR ALL FLORIDA PROPERTY GROUP 2012- December 2015

Property Rejuvenation. Job assessment and bidding. Installation of a variety of flooring.

Cleaning out and disposing of previous family remnants. Construction of decks and a variety

of storage buildings. Preparation and painting of said homes. A variety of maintenance on

homes being prepared for resale. Customer service between other members of property

company and current or past tenants. Selecting and buying proper equipment and tools

needed to complete the task.

Measured and mark cutting lines on a variety of materials, using rulers, measuring tape,

chalk lines. I also used a variety of power tools whilst on the job such as tables saws, circu

lar saws, reciprocating saws, grinders, sanders, drills and so forth. Followed establish rules

of safety and regulations regarding maintaining a safe and clean worksite. Verify trueness

of structure, using a level. Shaped and cut materials using a variety of hand tools. Assem

bled and fastened materials to make framework for decks and a variety of other structures.

Repaired cabinets, doors, framework, floors in the homes. Worked with and removed hazardous material in all types of weather.

I managed two teams of six while in this position. We preformed work on several different homes at one time so time management as well as logistics were imperative to this position as well. Long hours and dedication were required as well as being proficient in computers, handling customers, A/P, A/R and creating a positive work environment for all members involved.

THE TAHITIAN BAR AND GRILL AT THE TAHITIAN RESORT BAR MANAGER 2012- 2013

Unfortunately, the Resort took new management and they let go of all previous workers.

Responsible for the smooth running of the Bar & its business performance. Maintaining

high standards of spirits & wines, food, service, health and safety and helping to deliver the

best service to customers at all times. Encouraging bar staff to deliver prompt, friendly and

efficient service at all times. Daily Stock Control and full weekly audit. Responsible for all

hiring, firing, training as well as all scheduling duties. Ensuring all daily responsibilities were

taken care of. Responsible for management of brand standards, stock rotation & cashing up.

Daily and weekly reconciliation of sales/ end of week/ payroll. In-depth understand of

measurements and weights of drink levels. Re-evaluating the beverage & wine list offered,

highlighting trends & new products to managers.

ROMANTICO RISTORANTE BAR MANAGER 2012-2013

I left only because the restaurant had to close due to a death in their family.

Working under the general guidance of the Restaurant owner, assisting in the smooth

running of the bar area to deliver a high standard of service and customer satisfaction. I

operated the till and taking cash. Serving customers from behind the bar, offering advice on

drinks. Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.

Mixing cocktails for customers. Preparing the bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers. Taking food

orders from customers in the seated restaurant area. Delivering food and also drinks to

customers at tables. Occasionally working at weddings, private parties & conferences.

Dealing with guest complaints in a friendly and efficient manner. Ensuring all cash, charge,

float and till procedures are carried out in accordance with company policy. I have a good

knowledge of wine, spirits and beers. High standards of personal presentation and

customer service. Ability and willingness to work late nights & weekends. A great team

player. Experience of serving large numbers of customer’s at large functions & events.

Ability to work well within a busy, often fast-paced environment. Keen to learn and develop

new skills. Able to work individually behind a bar.

ECONOMIC SELF SUFFICIENCY ONE FOR THE DEPARTMENT OF CHILDREN AND FAMILIES 2012-2012

Responsible for answering phone calls from clients who have either applied for or are

receiving public assistance benefits including, food assistance, Medicaid and or temporary

cash assistance. Conducting interviews for re-certifications and initial application. Data entry

as well as heavy policy knowledge is required for this position.

CLERK FOR THE WASHINGTON STATE LIQUOR CONTROL BOARD 2010-2012

Clerk duties as well as stocking, cleaning and closing the store. I was responsible for a

large cash flow and influx of customers. Customer service as well as money handling was

very important to this position.

ROYAL PARK HEALTH CARE CENTER NURSING HOME 2009-2010

Caring for the elderly providing a patients personal hygiene by giving bedpans, urinals,

baths, back rubs, shampoos, shaves, assisting with travel to the bathroom; helping with

showers and baths. I provided help with all daily living activities with serving meals, feeding

patients as necessary; ambulating, turning and positioning patients; providing water and

nourishment between meals. Documenting all actions by completing forms, reports, logs and

records. Abiding by all standards set forth by management and government regulations.

SHANDS AT THE UNIVERSITY OF FLORIDA HOSPITAL AS A MHT AND PHT 2006-2008

I worked in a mental health unit as well as a medication unit. While there I collected

specimens, answered call lights, checked vital signs, maintained all charting, cleaned

patients and their rooms, checked blood sugar levels, performed limited wound care, helped

with new admissions, monitored patients mental status, reported to doctors and nurses as

well as family. I also cleaned rooms, delivered lunch, breakfast and dinner trays, I performed

EKGS, inserted and removed fly catheters. I monitored the milieu and ensured patient safety.

LEAD CLERK FOR ABC LIQUORS 2005-2006

Serving customers, cashier duties, sales, stocking, cleaning

HUMAN SERVICE WORKER 2 FOR THE AGENCY FOR PERSONS WITH

DISABILITIES – 2004-2005

I worked with people with developmental disabilities. I bathed, fed, dressed, assisted to the

toilet, helped on trips, ran self-care programs as well as daily living and leisure programs. I

assisted the residents on tips and preformed back up supervisor duties in the absence of the

supervisor.

PRIVATE HOME HEALTH CARE 2002-2004

Helped a single elderly woman with her daily care. She had dementia as well as cancer. I

helped her with her wound care as well as hygiene. I also helped her with her medications,

groceries, prepared her meals, helped her to the bathroom, preformed housekeeping duties.

I also took her to all appointments and kept track of her health and reported back to her

family.

EDUCATION

SANTA FE COMMUNITY COLLEGE NURSING

SPOKANE COMMUNITY COLLEGE NURSING/PSYCHOLOGY

SKILLS

Excellent written and verbal communication skills

Excellent customer service skills

Great communication skills

Strong Presentation skills

Goal-oriented

Negotiating skills

Good Judgment

Superb organization skills

Ability to prioritize independently

Decision Maker

Project management abilities

Accuracy and punctuality

Willing to stretch extra hours to complete assigned work.

REFERENCES

Fawn Kynett 509-***-**** (Healthcare @ Royal Care Health Park)

Chere Helm 727-***-**** (Former Manager)

Yolanda Stienbeck 727-***-**** (Former Manager)

Kizzy Gibbs 352-***-**** (former Manager)

Brandon Brunotte 573-***-**** (Former co-Worker)

CAMILLE LITTLE

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