Technical Writer Training

BARBARA ALLEN

GARLAND, TX *****

972-***-**** *************@*****.*** https://www.linkedin.com/in/barbaraallen3

Executive Summary

Award-winning results driven TECHNICAL WRITING professional with a solid background producing creative, grammatically correct, clear and concise user-friendly content. Adept at overseeing all aspects of document management to achieve objectives, deliver completed tasks and meet deadlines.

Skills

Exceptional research, editing, writing and problem solving skills.

Produced documentation which include but not limited to: social media, web content, PowerPoint presentations, (user, information, style and deployment guides), policies, training and curriculum development, Standard Operating Procedures (SOPs), Request for Proposals (RFP), manuals, reports, dashboards, brochures, ISO documents, company emails, newsletters, release notes, test plans, templates, meeting minutes and process work flows.

Ability to quickly learn new processes, software tools and technologies.

Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, LiveMeeting, SharePoint), Visio, SnagIt and Adobe Acrobat Pro.

Experience using MadCap Flare, Adobe Illustrator, HTML, Photoshop, Rational ClearCase/ClearQuest and Captivate.

Experience

Sr. Technical Writer (Contractor) 1/2018 – 5/2018

Brinker International Dallas, TX

Tested software, research, wrote and edited technical documentation for use across multiple teams that communicate complex processes for restaurant systems.

Consulted with engineers to develop end-user support solutions that include user guides, training materials and job aids to advance the restaurant support center’s proficiency.

Sr. Technical Writer (Contractor) 8/2017 - 12/2017

Apria Healthcare Garland, TX

Researched, wrote and edited eCommerce policies and procedures published to wiki for a wide range of home medical equipment that improves the quality of life for patients with special needs.

Sr. Technical Writer (Contractor) 6/2016 - 2/2017

Federal Management Systems Farmers Branch, TX

Wrote, edited and published documentation for the Affordable Care Act (e.g., training materials, PowerPoint presentations, policies, user and style guides) for use by the Internal Revenue Service (IRS).

Performed internal/external peer reviews for colleagues and ascribed weekly meeting minutes.

Documentation Specialist 9/2014 - 12/2015

Verizon Richardson, TX

Collaborated with the Department of Homeland Security and other business units to support departmental communications efforts (e.g., presentations, release notes, information guide and reports) from concept to production.

Modified illustrations, photographs, screen shots and sketches to add clarity to content.

Developed departmental documentation standards.

Researched information, interviewed SMEs for new procedure development and incorporated feedback to revise all documents.

Documentation Librarian/SharePoint administrator: published, managed and maintained over 500 new and historical documents.

Provided monthly status reports and scheduled promotional events.

Agile Technical Writer 1/2014 - 9/2014

MedHost Plano, TX

Tested software to develop new procedures and revised existing documentation used to improve emergency room proficiency for doctors, nurses and anesthesiologists.

Translated technical and complicated information into clear grammatically correct documents for various target audiences.

Edited documentation for content, consistency of format and structure.

Facilitated the policy and procedure approval process and published approved documents to SharePoint.

Developed content for special projects and training assignments as required.

Technical Writer (Contractor) 4/2013 - 12/2013

Health Care Service Corporation Richardson, TX

Tested new software applications for eSales Tools Quoting and Enrollment to create job aids and training materials for internal and external users. Documents published for use by Marketing University.

Edited illustrations, photographs, screen shots and sketches.

Produced template designs and created standard document layouts for Marketing Technology.

Published technical documents for use by IT that reduced help desk calls by 30%.

Created and edited Standard Operating Procedures (SOPs), policies for NGEN and High Touch.

Translated technical and complicated information into clear grammatically correct documents for various target audiences.

Technical Writer (Contractor) 12/2012 - 2/2013

Conifer Health Solutions Frisco, TX

Performed research to write and edit policies, procedures and other related documents to support hospitals and healthcare systems with financial and clinical services.

Sr. Technical Writer (Contractor) 7/2012 - 11/2012

TopGolf Dallas, TX

Consulted with developers, technical and business analysts to design, edit and develop new end-user support solutions that include user guides, training materials and job aids.

Training curriculum reduced training time by two days.

Sr. Technical Communicator 5/2011 - 3/2012

Argo Dallas, TX

Developed, edited and published documentation for ARGO’s software development

life-cycle from conception through implementation for Lending and Sales & Service. Edited online and print communications, consulted with SMEs, developers and business analysts to develop quality documentation.

Evaluated information from multiple resources, reconciled conflicts and interpreted high-level information into details for general understanding.

Developed documentation plans and development schedules for identified documentation projects.

Conducted user/task analysis to determine documentation requirements.

Documentation Lead/Organization Training Manager/PPQA Analyst 9/2007 - 4/2011

SENTEL Dallas, TX

Documentation Lead

Created, edited and maintained forms, process plans, templates, user guides and brochures (marketing).

Edited illustrations, photographs, screen shots and sketches.

Wrote and edited company proposals.

Created award winning fillable Performance Review form that saved managers time and effort during annual employee performance reviews.

HR liaison to drive communication activities for employee support (e.g., corporate emails and town hall meetings).

Successfully managed dual documentation roles for SENTEL and the IRS RGS Project.

Documentation Librarian for project activities to ensure that all processes were followed as documented in Process Manuals.

Converted existing documents for ISO 9001 certification. Prepared CMMI documentation and gathered audit material for assessments.

Prepared monthly/biweekly reports and agendas and scheduled promotional events.

Organization Training Manager

Supervised four training process managers.

Instructed training classes to ensure that all employees were current on CMMI and RGS training.

Developed training templates, materials, forms and handouts.

Scheduled training and managed training database.

Administered Element K online training.

Process & Product Quality Assurance Analyst

Tracked work activities against plans, defined processes, identified and corrected discrepancies.

Education

University of North Texas

Bachelor of Arts Degree Communications

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