ERICA A. MATHEWS ac6rey@r.postjobfree.com

*** ****** **** ***** 256-***-****

MERIDIANVILLE, ALABAMA 35759 CLEARANCE: ELIGIBLE

OBJECTIVES:

Administrative professional looking to leverage more than ten years of customer service, call center projects, and training. Provided bookkeeping, maintenance servicing, and record keeping for property management with Microsoft Office to include Access and Excel. PROFESSIONAL EXPERIENCE:

Blue Cross Blue Shield of Alabama Jun 2011- present Customer Service Specialist

Customer Service Inbound

o Answer incoming calls in a call center environment focusing on customer requirements while managing the time of calls in queue.

o Review patient contract benefits and claim status for providers and facilities.

Current Special Projects

o Coordinate with peers to return Claim Call-Backs to providers requesting additional claim or patient account reviews.

o Provide peer training regarding the Claims Call back process, the Facility Project, and new employee on the job training.

Special company projects

o Facility Team

o Newspaper Staff

o Spirit Committee

Verizon Wireless Call Center May 2008- Jun 2011

Customer Service Consultant

Customer Service Inbound

o Answer incoming calls in a call center environment focusing on customer requirements while managing the time of calls in queue.

o Educated customers on policy. as well as finding the root issue of each call to customer care. o Advised customers as to the monthly access plan that best suited customer requirements. o Provided problem solving to find the root issue and resolve issues with a positive solution for the customer and the company.

AHI Corporate Housing Apr 2006 – Mar 2008

Leasing and Accounts Manager

Acquired unfurnished apartments from the Huntsville Metro area to sublet to corporate or individual clients.

Maintained tenant files, database of open apartments, availability, and lease expiration dates. EDUCATION:

Associate, Business Administration, Calhoun Community College, Huntsville Campus, 2014

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