Customer Training

John Harper

***** ******** *****

Sterling Height, Michigan 48313

MESSAGE: 313-***-****

Objectives

To obtain a leader/supervisor position within a growth oriented environment, where I will be challenged to take on tasks which will enhance my skills.

Education:

High school, Diploma

Basic OSHA and similar training

Experience:

Janitorial Supervisor (01/14-04/17)

Devon Facility Management (Detroit, Michigan)

To maintain and perform all essential duties in accordance to customer’s scope of work and compliance with DFM’s Quality/Safety standards. Supervises and coordinates all activities of cleaning staff to ensure customer satisfaction, Daily tour of facility to inspect work performed, responsible for coordinating staffing to meet schedules and customer requirements, facilitates weekly customer review meetings and attends all customer planning meetings. Responds to all Customer concerns and inquiries, responsible for staff training and development, performance reviews, and disciplinary measures. Maintains time and attendance records to ensure proper compensation for staff. Manages budgets in accordance with scope of work, collects and submits all scorecard data. Implements environmentally preferred practices at all locations also performs all other related duties as assigned.

Janitorial Supervisor (09/08-09/12)

CSI International (Detroit, Michigan)

Oversee general upkeep and cleaning of buildings, grounds and equipment. Responsible for managing and training employees and ensuring compliance with operational and safety standards. Ensure that each building is properly maintained to service level agreement and customer satisfaction. Inspecting five to seven commercial buildings each day and providing direction to cleaning crews at each location and ensuring that each building is properly maintained. Proactively identify potential customer services and following up with building managers to ensure that extra cleaning jobs are completed by due date.

HI-Lo Driver/ Warehouse (04/02-06/08)

Sims Janitorial Services (Detroit, Michigan)

Safely operates power material handling equipment to accurately select, palletize, stage and or load customer orders for delivery of product to customers without damage or errors. Assigned other tasks associated with the warehouse operation as needed.

Skills and Abilities:

Leadership qualities

Great communication skills

Dependable, punctual and reliable

Supervising experience 20 plus years

References Available Upon Request

Contact this candidate