Customer Service Front Desk

BRIANNA ESQUER **** W. **** N.

Lehi, UT *****

Profile

Strong professional work ethic, can be held responsible for accomplishment of work duties, can ensure professional appearances and preparedness. Customer service skills are extremely developed with strengths in customer service and overall with the company. Highlights of Qualifications

Office Word and Excel Proficient

Credit Card Processing, Cash Handling, and Room Charging Expertise Extremely Professional With Guests In Person and Over the Phone Excellent and Professional Phone Etiquette and Multiple Phone Lines Experience Appointment Setting and Canceling

Professional Experience

March 2016 - April 2016

Came back to fill in temporarily since I just had twin babies. Avalon School of Cosmetology: Salon Coordinator Answered multiple phone lines, booked appointments and canceled appointments. Greeted guests and students, counted the til in and out. Confirmed appointments upsold products and services. filed and scanned paperwork as needed. Ensured the front desk was clean and organized. Ensured the front desk checklist was completed every night, input guest’s information into the computer, as well as count inventory on Thursdays.

October 2014-April 2015

Avalon School of Cosmetology: Answered multiple phone lines, booked appointments and canceled appointments. Greeted guests and students, counted the til in and out. Confirmed appointments upsold products and services. filed and scanned paperwork as needed. Ensured the front desk was clean and organized. Ensured the front desk checklist was completed every night, input guest’s information into the computer, as well as count inventory on Thursdays. Deseret Book: B ook Seller

Cashier, recovered merchandise, answered any questions asked about merchandise, assisted at the jewelry counter,greeted all customers with a smile. Retrieved product from the back if it wasn't out on the floor, used company data base to find products for customers and placed special orders.

September 2013- November 2013

Halloween City: A ssistant Manager

Supervised and trained staff,filled out payroll every Sunday and turned it in.Opened and settled cash drawers, filled out deposit slips, dropped off bank deposits on closing nights,felt with customer complaints in a professional manner, called employees in if short handed. March 2008-June 2013

Cristophe Salon: R eceptionist

Worked with high profile clients and guests as well as celebrities in a very fast paced environment, answered multiple phone lines, canceled and booked appointments, inventory control experience,retail sales as well as up selling experience, professionally and efficiently resolved client complaints and assisted with special events. September 2007-January 2008

Boulder Station Hotel & Casino: H ousekeeper

Ensure cleanliness of guest rooms vacant and occupied, fulfilled guest requests for toiletries, linens and razors. Ensure cleanliness of the pool area,made sure towels were stocked for the guests,turned down benefiting special events and in the suites every night. September 2005-September 2007

Kids R Kids: C hildcare provider & preschool teacher Taught a preschool class of 25 4 year olds,planned a weekly curriculum and activities. Planned a graduation for them at the end of the school year for them. Assisted in other classrooms as needed. Ensured the safety of children and assisted with field trips,changed diapers,potty trained, and cleaned and sanitized toys and classroom at the end of the night. February 2001-September 2005

Whitney Ranch Recreation Center:R ec Assistant III Ensure the safety of children, supervised and trained Rec Assistant I & II’s, in charge of romper room program,Cap & Tap after school programs, and taught preschool classes. Filled out incident and accident reports as needed. Chaperoned on field trips, assisted in the game room,front desk and also worked special events that were held at our centers and other centers. References:

Sam Biesinger: 801-***-****

John Prestwich 801-***-****

Chris Valkoviak 385-***-****

Darcy Nielson 702-***-****

Jason & Gris. 702-***-****

Ana Reyes. 702-***-****

Xanie Derrick. 702-***-****

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