KEY SKILLS

Extensive knowledge in Project Development and Implementation

Business Development

Proficient computer skills in Microsoft Products (Word, Excel, Powerpoint, and Outlook)

Highly Motivated/Detailed Oriented/Team player/Multi-tasker/Organization skills

Client Relationship /Investigation/tracking/customer resolution/problem solving Management/Services

Knowledge of Sales, Contract and Bidding Cycles implementation

Knowledge of SOP Development, Quality Control, Value optimization profitability

Regulatory and Corporate Controls

Vision/Strategy/ Leadership/

Leadership in Project Management (Preparation of written or oral communications)

Marketing and Communication Strategy

EMPLOYMENT HISTORY

Industrial Staffing

Archtech Electronics Corp. (06/2017-present)

Production Supervisor/ Customer Service Representative;

Production Lead Person: Managed team of 4-6 assembly workers

Develop, Improve and Enforce IPQC procedures

Develop, Improve and Enforce Production Schedules – we are under strict timelines to meet a quantity of production

KPIs shall be # of quality issues per assembly, subassembly portion or the like and capacity performance

Accountable for Quality Work from the team.

Listen to customers' questions and concerns, and provide answers or responses

Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. Handle returns or complaints.

Industrial Staffing

Iron Mountain - (11/2016 to 02/2017)

Front Desk Administrative

Responsible for sorting and /or preparing hard copy records for scanning and document preparation.

Responsible for scan hardcopy files to electronic images. Assuring a quality image and preform quality control functions.

Responsible for indexing, packaging and release of product following production procedures, internal documentation & tracking.

Preformed scanning task on complex conversions utilizing specialized equipment, high speed or flatbed scanning.

Rotator Staffing

Sunny Delight - (02/2016 to 08/2016)

Front Desk Administrative

Responsible for all Electricians, Facilities, and Maintenance work orders into database for distribution.

Responsible for updates of work completion and resolution. Help manager with all basic office needs.

Industrial Staffing

UPS, Eatontown, NJ (11/06-2015 - 01/2016)

Helper Coordinator

Responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers.

Also responsible for reviewing helper hours for accurate recording of time and assignments.

Work closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance.

Responsible for the updating and producing all daily reports on statistic status of package deliveries and staffing usage.

Rotator/Industrial Staffing Services, East Brunswick, NJ 2010-2016

Rotator Staffing

Essential Powers, LLC (02/2015 – 09/2015)

Front Desk Administrative

Collect mail and separate for department.

Prepare bills for accountant review. Receive all deliveries and do all ordering. Remind them of their duties on weekly bases.

Maintain website, bulletin, announcements, and constant contact updates to all schedules and work with all contractors.

In charge of all mailing and advertising. In charge of all up keep and maintains that need to be done in the office.

Industrial Staffing

UPS, Edison, NJ (11/06-2014 - 01/2015)

Helper Coordinator

Responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers.

Also responsible for reviewing helper hours for accurate recording of time and assignments.

Work closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance.

Rotator Staffing

Intermodal Management System (2010-2014)

Customer Service Representative

Handled rail billing of Cargo from trucker to major Steamship lines.

Schedule and track deliveries for clients with the truckers.

Handle all problem solving and customer service satisfaction issues.

Managed and maintained data base information on all steamship lines. Download information from varies website to our database to track the rail progress.

Spherion Staffing 2007-2010

(Unilever/Cadbury) as Project Manager/Customer Service Representative

Unilever (Project Manager/Analyst)

Market Price Tracking

Maintain database as new data as published by USDA or other sources

Update excel forecast model with market data from database

Monthly / Quarterly formula pricing for customer service in house and outside clients.

Develop RFP worksheets and provide bid analysis

CSR/SQA Audit knowledge

Cadbury (Project Manager/Customer Service Representative

Maintain and tracking of all suppliers

Project Manager for procurement team

Developed and maintained product library

Created database system for inventory

Acted as a liaison between customer and our team by conflict resolution or Negotiation.

Acted as a liaison between customer and our team by conflict resolution or negotiation.

Managed projects for Procurement & the Flavor Development team thru customer contact.

Communication with customers between varies counties thru telephone, e-mail, video, or written information.

Dealt with call volume from customers, supplier, and in-house staff to insure all supply needs meet. Maintained a tracking system of all customer problems and call log for review for improvement.

Severn Trent Lab (STL), Edison, NJ 2001- April 2006

Senior Project Manager/Customer Service Representative

Coordinate proposal preparations for quality assurance bidding process

Develop project systems to ensure customer satisfaction

Liaison between client, sales representative and laboratory

Subcontract work

Monitor all handling of sample analysis.

Provide an arena for clients ground water sampling

Organize billing of in-house and sub-contractual data

Schedule and interpret client chain of custody into data base

Review discharge permits and inform clients

Client visitation to assess requirements, resolutions and customer satisfaction

Implement strategies to enhance the quality of company project development

In charge of all Customer resolution and troubleshooting of problems.

In charge of all high profile and sensitive clients. Maintained and monitor switch broad due customer high call volume.

EDUCATION

Attending Online- Phoenix College

Business with concentration in Human Resources

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