Objective Seeking a career with a company that offers growth and advancement to its employees that also utilizes my customer service and administrative skills.

Work Experience

Board of Education Chicago Public Schools – Testing Coordinator Feb 2018 – Current

Hours worked: M-F 9am -5pm; 40 hours/wk

Responsibilities include: Organize, analyze, track, plan and schedule testing for students with disabilities at the elementary and high school entry levels using multiple databases; Manage the testing site allocated for students with disabilities for the purpose of delivery of services conforming to guidelines and best practices; Establish/maintain internal and external partnerships to ensure high-quality results for students/parents/staff members; Provide training and support to interns, educators, and specialized service clinicians at the testing site; Processing student/admin decisions through our selective enrollment system. Assist in ensuring a healthy test environment is crafted for selective enrollment school applicants testing for programs; Administer assessments for general and special education students; Maintain assessment statistics; Use a data-driven approach as a tool to drive proactive decisions; Accurately and efficiently explaining the ever-changing policy information to stakeholders ; Assist in the hiring, training, assignment, and support of interns to assist with office and field related tasks; Maintain professional knowledge of current trends and best practices in the field;

Board of Education Chicago Public Schools – Intern Sept 2017 – Feb 2018

Responsibilities include: Keeping an up to date knowledge on company policy and ever changing situations the office adheres to, answering calls in a polite manner, using problem solving skills to troubleshoot issues that occur within the applicants’ accounts. Provided detailed instructions on how to complete the application process. Filed and organized paper forms as needed. Corresponded on the behalf of applicants when they had issues with the application process, meeting with parents, accepting paperwork, and distributing receipts to parents.

Scoobeez – Dispatcher (manager) March 2017 - June 2017/Driver Dec 2016 - Mar 2017

Responsibilities include: Keeping inventory and extensive records of all company materials including usage and time used for company vehicles, credit cards, payroll hours, time off request forms and schedules through utilizing Microsoft Office. Managed drivers and altered routes and delegated between Amazon officials and drivers. Determined how and where to proceed with a delivery route if any issues arose.

MSM Connect – Sales/Customer Service August 2016 – December 2016

Responsibilities include: Operated cash register with 100% accuracy, stocked and replenished merchandise to fit store layout, maintained clean and organized workspace, handled all customer relations issues in gracious manner, verified all customers received receipts and maintained established merchandising standards for promotional displays.

Best Buy – Customer Service Specialist March 2013 – December 2015

Responsibilities include: Welcoming customers into the store, maintaining a clean and organized work zone, alerted customers to upcoming sales events and promotions, resolved all customer complaints in a professional manner while prioritizing customer satisfaction, offered financial help to customers by means of the Best Buy credit card as well as taking and directing phone calls.

Education Robert Morris University (Bachelors) Graduated – April 2016

Major: Health Administration

South Suburban College (Associates) Graduated – May 2014

Major: Allied Health

Leadership Captain of the Thornton Fractional South High School and Robert Morris University Women’s Basketball team for 3 years and then 2 years, respectively. Dispatcher (Manager) of Scoobeez from March 2017-June 2017.

Skills: - Proficient with Google workplace applications, Microsoft Word, Power Point and Excel

- Highly organized

- Efficient/effective written and oral skills

- Problem solving

- Ability to work under stressful conditions

- Prioritizing/ time management/ multitasking