Mohit Chopra

Date of Birth: July **

th, ****

Address: Capitol Tower, Internetcity, Dubai, UAE.

Contact Details: +971-*********

Email: ac6rcn@r.postjobfree.com

Personal Mission Statement: “An Experiential Learner on the Path towards Developing Competent Professionals and Workplace Environment.” Visa Status: Active Tourist Visa

EDUCATION

PROFESSIONAL EXPERIENCE

AIRBNB

AIRSEVA INDIA PVT. LTD. (An affiliate of Airbnb),

Customer Experience Specialist (SEPTEMBER 2017 – JULY 2018) Mediation between the host and the guest incase of any discrepancy. Handled de- escalation cases. Worked on taking accurate decision for refunds or any loss required. Trained on live issues like cleanliness, amenities, personality conflict, safety, and many more. Proficient in refunds or loss taking, keeping company metrics as compliant. Worked in a Pilot batch (TRIP TEAM) for a specific line of business to be successful in a company growth with 70% as a Global site on above.

LASTMINUTE.COM

WNS Global Services Pvt. Ltd.

Senior Associate (APRIL 2014 - APRIL 2017)

Sales and Support for Air, Hotel, Car and Transfers reservations. Helped in UK and Europe global customer support market. Floor mentored and call monitored for various LOB. Worked as a support role in the absence to Team Lead. Maintained reporting and schedule adherence in the database. WH SMITH

(INDIRA GANDHI INTERNATIONAL AIRPORT, Terminal – 3) Retail Supervisor (MARCH 2012 - APRIL 2014)

Core retailing profile while monitoring the store's finances. Including drawing up budgets, scheduling expenditures, analyzing discrepancies between the budget and actual expenses, analyzing profitability ratios and implementing corrective measures.

Personality Traits

- Persistence

- Improvisation

- Experiential Learning

- Open to Criticism.

- Flexible Leadership Style

- Self-Driven and Motivated

- Level-Headed

Strong Professional Skills

Learning and Development

Interviews and Assessments

Organizational Development

Session Delivery

Event Management

Retail Management

Creative Writing

Strategic Planning

Marketing

SKILLS

Proficient in Microsoft Office, Soft

skills, Travel destination expertise,

Community mediation, Loss decision,

Retailing, Sales and Marketing.

Qualification Majors Institution

BA (Degree) Bachelor of

Arts

Kalinga University, Raipur, CG,

India

Intermediate -

HSC

Commerce Government Senior Secondary

School, Tilak Nagar, Delhi, India

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