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Executive Assistant Support

Vancouver, British Columbia, Canada
August 21, 2018

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Fleur Shakouri

Tel: 604-***-**** Email :

Highlights and Specific Qualifications

Working with C level stakeholders to support projects and initiatives that they sponsor

Creating new processes and implementing new working practises to effect efficiencies within client organisations

Supporting change by developing new templates and documentation that enabled Senior Management to deliver key milestones within change initiatives

Generating compelling PowerPoint Presentations to support stakeholder engagement and effect alignment to the change programmes

Initial review and management of third party contracts to enable successful negotiation and renewal

Maintenance of project budgets and submission for spend approval

Supervising, training and developing support staff, building successful teams

Planning key division initiatives end to end

Daily divisional support:

oScheduling meetings and appointments

oSetting up video conferences

oOrganizing national and international travel

oPreparing meeting agendas and minutes

Advanced computer skills; MS Office: Excel, Word and PowerPoint

Education: London College of Journalism, London, UK (Diploma in Journalism and Mass Communication)

UBC Sauder School of Business, Executive Education, Administration Excellence

UBC Sauder School of Business, Executive Education, Project Management Essentials

UBC Sauder School of Business, Executive Education, Controlling Project Scope, Time and Cost

UBC Sauder School of Business, Executive Education, Risk Management for Projects


Office Manager June 2016 - to date

UBC Sauder School of Business, Executive Education

Supporting offices of 2 department of UBC Sauder School of Business with over 40 staff members

Key Departmental Initiatives:

Departmental maintenance

Smooth running of offices away from the main campus

Creating educational programs

Donators’ communication and maintenance

Introducing new donor platforms

Creating new donor platforms

Key Personal Challenges:

Process analysis and execution of departmental organization

Working with individuals to maintain smooth running of departments

Researching and introducing new suppliers to departments to reduce cost in everyday running of offices

Maintaining communication with the main campus administration departments – HR, Finance and others to keep all matters in order

On and off boarding of staff


Initiated new quality material, worked with marketing department and produced material first ever in department to improve department’s introduction to external clients

Contracted suppliers to departments that resulted in lower cost of some supplies

Initiated service providers and processed contract to facilitate more options for in-town travel

Initiated usage and purchased quality material to improve clients’ impression on department

Initiated, designed and implemented new life-cycle to certificates in Executive Education

Executive Assistant July 2014 – May 2016

Cass Business School, City University London

Supporting the CEO/ Associate Dean of Cass Executive Education with a team of 20 and direct reports of 7 Senior Directors

Key Departmental Initiatives:

Departmental re-organisation

Initiating new educational programmes and services

Introducing new digital capabilities

Implementation of Salesforce

Implementation of new Marketing Strategy

Creating new professional working practices

Key Personal Challenges:

Defining and executing the communication plan to support the departmental re-organisation

Partnering the CEO in the implementation of the new education programmes and services

“Super User” for Salesforce within the Division providing support to users and colleagues

Reviewing and proof reading marketing materials and liaising with the marketing partners to deliver collateral to support the Marketing Strategy

Personal Deliverables:

Creating and distributing News Letters for internal Divisional teams to support the communication plan

Researching material to support CEO presentations and speaking events

Initiative planning and task tracking of key deliverables and milestones to support change within the Division

Prioritisation and scheduling of challenging stakeholder resources to enable them to align with numerous and conflicting programmes


Programmes and initiatives that I was responsible for were delivered consistently on time and in full

Enabling the revenue of the Division to double within 12 months

Delivery of a new set of educational programmes to support Senior Executive Management development supporting key FTSE 100 clients

Cass Executive education is now a key revenue generator for City University

Executive Assistant 2011 to 2013

Revay and Associates Limited, Vancouver, BC

Mid-size construction claim engineering consulting firm, with 6 offices in Canada

The EA role was key to the operational effusiveness of the revenue generating activities of consultants as I collated report inputs and generated client facing reports and presentations to enable resolution of claims

Key Departmental Initiatives:

Revay, a construction claim mediators that arbitrate between clients and engineering companies to resolve disputes

Key Personal Challenges:

The EA role was key to the operational effusiveness of the revenue generating activities of consultants as I collated report inputs and generated client facing reports and presentations to enable resolution of claims

Planning and organising events by selecting venues, negotiating rates for services with suppliers and communicating with invitees (clients)

Personal Deliverables:

Created a process for maintaining monthly accounts receivable and accounts payable for Vancouver office, personally designing and developing a custom Excel template and report


Reduced the Accounts receivable from years to weeks settlement using the new accounts receivable process that I designed and delivered

Reworking and delivering reports to clients that related to disputes, that were in some cases 3 years old – backlog of reports was reduced to zero in matter weeks

Executive Assistant to the CEO & Tax Leader 2005 - 2010

Mackay LLP Chartered Accountants, Vancouver, BC

Mid-sized firm, consisting of 7 offices and over 37 partners. The 12th biggest accountants firm in Canada.

Key Departmental Initiatives:

Delivering Audit, Tax and Accounting services to private individuals as well as public and private companies

Key Personal Challenges:

Researching and collating accounting artefacts as part of the company’s services by securing client approval

Following up on unpaid invoices and agreeing payment plans for current and future fee commitments with clients

Personal Deliverables:

Designed and delivered a new accounts receivable process that recovered the AR position form a matter of months into weeks

Delivered the 35th Anniversary Company event – selecting venues, catering, invitations, entertainment, planning and organising the event for over 400 people

Organising the retirement celebration of the founder of the company, receiving his hand written appreciation and praise


Supporting direct revenue generation in the $ Mil from the reporting and research required by Senior Partners

Interests Jogging, Writing, Reading, Socializing

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