Microsoft Office Customer Service

CYNTHIA D. MILLER

Cynthiamiller ****@*****.***

**** ** **** *****

Gainesville FL 32608 352-***-****/954-***-****

OBJECTIVES

In search of an organization where my analytical skills, leadership skills, and strong ability to communicate will be optimized. While continuing to develop successful relationships with Customers, Staff, and Leadership Team.

AREA OF EXPERTISE

Team Building & Leadership Developing Relationships

Organization e Medical Coder and ICD-10

Medical Terminology

Time Management Skills

PROFESSIONAL EXPERIENCE

Florida Career College 3383 N State Road 7

Lauderdale Lakes, FL

Default Prevention Advisor June 2012 - August 2014.

Assist the Director of Student Finance administer the default financial aid programs according to Federal, State, Accreditation, and Institutional policies and guidelines. Assists in interpreting Federal, State, accrediting agency, and institutional regulations, policies and procedures to former students.

Partner with the Admissions department to facilitate services to former students and/or their parents.

Review student files for completeness and accuracy and submit for review in a timely manner. Responsible for effective communication with students, staff and faculty.

Collect and maintain confidential student documentation in accordance with Federal, State, accrediting agencies, and institutional policies,

Ability to prioritize responsibilities to achieve deadlines.

Provide exceptional customer service to both internal and external customers

Ensures ethical and accurate documentation and record keeping which meets all company and regulatory agency standards

Liberty National Insurance 2880 W Oakland Park Oakland Park, FL Receptionist May 2010 - April 2012

Performs and assists with ensuring services are completed which included but not limited to directing, inbound phone calls and scheduling meetings. Responsible for customer satisfaction by engaging end-user feedback and escalating concerns to the onsite manager and help support resolution.

Performs and assists with ensuring services are completed which included but not limited to directing inbound phone calls and scheduling meetings.

Assists in the implementation of new services by job shadowing, documenting current processes, applying best practices, and writing procedures.

Assists in copy/print production center and performs all functions required for the completion and delivery of all copy requests.

Filing and labeling of documents and other materials for storage and retrieval,

NagelBush Mechanical, Inc

5101 NW 21st Ave Fort Lauderdale, FL

Accounts Payable Clerk March 2004 - February 2009

Manage new payments coming into the company; depositing the money and creating the appropriate: entries according to the accounting system. Review financial information, access bank accounts and communicate with clients, vendors, or other departments.

Use Microsoft Office Excel (V-Lookup) to analyzing bank deposit statements against invoices to ensure that bill payments are accurate or checking physical cash stores from registers against sales receipts.

Responsible for investigating any discrepancies and resolving the matter by, for example, refunding, clients for an overpayment.

Work directly with Accountant to ensure that account records are always up-to-date and accurate, so effective decisions are made about the company.

EDUCATION

Santa Fe College Adult Education - GED

Florida Career College - Medical Billing & Coding Specialist

SKILLS

Proven ability to develop and manage relationships across functional teams; also, possess the ability to drive results with little supervision: Intermediate skills in Microsoft Office Excel, Word (45 WPM) and PowerPoint

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