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Customer service

Location:
Nashua, New Hampshire, United States
Salary:
43,000
Posted:
August 21, 2018

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Resume:

JULIE PICANCO

** ******** *****

Nashua, NH *****

Cellphone 603-***-****

ac6ray@r.postjobfree.com

SUMMERY OF SKILLS

Ability to multi-task, prioritized, and work independently, as well as within group

Highly self-motivated, fast learner, organized, and reliable

Works well in fast paced environment

People oriented, loves interacting with people, well-rounded, leadership, and friendly

Fast typing skills along with great writing and communication skills

Persuasive and passionate in many customer-facing roles.

WORK EXPERIENCE

Koroseal Interior Products

Customer Service Representive, October 2007 – present

330-***-**** (please be discrete)

Fairlawn, OH

Place orders, via phone, fax, or e-mail;

Knowledgeable in the practice and function of each product the company offers;

Expert on explaining how each product works to designers, architects, end-users or contractors;

Responsible for order processing from start to finish until product is shipped and invoiced’

Able to work in a fast paced, multitasking, tele-commute environment;

Work with other supervisors to meet customer’s needs or requirements;

Work on Returns and credits when product is defective, or when customer chose has changed;

Able to handle 60-75 calls and 50-75 email per day;

Expertise in working with different products that are offered in company environment;

Navigate tough situations with concentration on how to best focus on customers’ needs;

Able to learn through on-the-job experiences;

Maintain the utmost discretion when dealing with sensitive topics.

Righter Group, Inc

Customer Service Representive, May 2001 - October 2007

Wilmington, MA

Interact with customers to provide and process orders via, phone, fax, or e-mail;

Provide pricing, documentation and delivery information;

Responsible for order processing from start to finish until product is shipped and invoiced;

Able to work in a fast-paced, multitasking environment;

Work with manufacturing to satisfy customer requirements for projects deadlines;

Maintain the utmost discretion when dealing with sensitive topics.

Joan Fabrics

Research and Development Lead Coordinator, January 1997 - May 2001

Lowell, MA

Scheduled with production to meet deadlines for designers;

Work with design team to meet trade show samples;

Cut and ship porotype for approval;

Work with other departments to further company;

Inventory control;

Purchase and procurement.

EDUCATION

Burdett Business School – Associates in Fashion Design

Graduated in 1995

Greater Lowell Technical High School

Graduated in 1994

COMPUTER SKILLS

MS Office, Work, Excel, Outlook, Power Point, Aurora, Gmail, Adobe, Nitro, System 21, Filemaker Pro

ADDITIONAL SKILLS

Bilingual in Portuguese and English, Sewing



Contact this candidate