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Customer Service, training, music teacher, educator

Virginia Beach, Virginia, United States
August 21, 2018

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Jane L. Lederman

**** *********** **.

Virginia Beach, VA 23456

757-***-**** (m)

Veteran: No U.S. Citizen Yes


Extremely dedicated and self-motivated Music Educator, Trainer, Insurance Specialist, Choral Performer, and Property Housing Specialist. Mastered the piano, violin, and have perfected my vocal technique. Enjoyed ten seasons of performing as a Soprano with the Virginia Symphony Orchestra Chorus. Indomitable professional with an exceptional understanding of youth culture and performance. Have impressed many music industry veterans with my exceptional work-ethic, talent, and attitude. Knowledge and proficiency in Internet Explorer, Microsoft Office, Word, Outlook, Word Processor, and Windows with technical abilities and analytical skills. Poised for next-level position in government area by leveraging my expertise in insurance, writing/editing, musicianship, and property management.




Internet Explorer



Word Processor


MS Office



Vocalist, Soprano

Proficiently perform as a Soprano with the Virginia Symphony Orchestra Chorus, an American Orchestra serving the Hampton Roads area which performs more than 200 concerts throughout the region each year both locally and nationally. Proudly participated in live soundtrack recordings, televised productions, stage productions, Virginia Arts Festival, and two CD's. Repertoire ranges from pops/contemporary to classics and venues include Virginia International Tattoo Festival, Chrysler Hall, Colorado's Breckenridge Music Festival, Ferguson Center for the Arts, Harrison Opera House, and The Sandler Center.

THE PRIVATE PIANIST Norfolk, VA June 2000 - Present

Piano Teacher

Instruct students from diverse experiences the piano, discipline, and how to use the instrument as a means of personal expression and as an alternative to computerized, social media gadgets. Utilize modeling and convey historical facts about composers, which gives pupils a wide-ranging perspective. Introduce both contemporary and classical, which allows the students to build up a varied repertoire. Utilize techniques of repetition, ensemble participation, recital preparation, performance technique, develop self-esteem, and strengthen the student expressively and their artistic veracity.



Various Locations June 1983 - Present


Express talent in feature films, docu-dramas, crime scene reenactments, soap operas, commercials, and voice-overs. Utilize the extensive background of technical expertise mastered after studying the classics, script analysis, stage combat techniques, comedic timing, and perfecting the art of both stage and Film/TV Acting. Work on the Nominating Committee viewing and screening films each year and then casting my ballot on behalf of the Guild.

NORFOLK PUBLIC SCHOOLS Norfolk, VA Aug. 2004 - Feb. 2005

Music Teacher

Proactively worked as the Chorus Teacher for Ruffner Middle School, The 8th grade mixed chorus as well as the 6th and 7th grade girl's choruses proudly performed a variety of music from patriotic repertoire, classics, Disney tunes, and popular music from Alicia Keys to Broadway Musicals. Functioned with the passionate and brilliant students, which was personally satisfying and sensational.

USAA INSURANCE COMPANY Norfolk, VA May 1993 - Mar. 2000

Insurance Agent

Professionally wrote insurance contracts for all lines of business, Auto, Homeowners, Boat, Personal Articles Floater, Umbrella Policies, Fire, and Motorcycle in DC, NC, VA, MD, and WV. Handled payments, changes in customer's profiles requiring contract revisions, and client's queries. Processed member’s inquiries both over the telephone and in the walk-in area, always providing respect and exceptional customer service in keeping with USAA's outstanding reputation. Excitedly sang in the company choir, chosen to deliver speeches at company events to encourage employees, and established company training video series using employees as actors in productions. Evaluated risk to determine applicable coverage confines and accurate premium commensurate with the risk. Used careful underwriting at all times adhering to strict follow-up procedures and file ownership to determine appropriate premium commensurate with the risk.

GREAT ATLANTIC PROPERTY MANAGEMENT Virginia Beach, VA June 1990 - June 1993

Marketing Specialist July 1992 – June 1993

Proactively worked as the liaison between the Military Housing offices in the Hampton Roads Area and the company’s premiere Community, The Lakes and The Trees at Watergate. By maintaining a personal relationship with the Military housing Office personnel and local businesses, was able to help increase the property’s Occupancy rates, residential retention percentages, and increase Military personnel interest and awareness within the Community. Developed a resident referral program, and promoted open lines of communication between the Military housing personnel for expedited references, referrals, and confirmation of change of duty statuses. Basic responsibilities included:

Creating a sense of urgency when making appointments for future residents to visit the community

Completing telephone and on site guest cards/traffic reports

Asking for the deposit and closing the lease

Completing follow-up, working with Military while overseas, with limited time, or with security issues. Planning & executing on site and off site marketing and advertising directives

Stocking Military Housing Offices with Flyers, brochures, and attractive Marketing materials.

Vigilant tracking of market trends helped to maintain Occupancy rates above 96%.

Living On-site, handling after-hours emergencies, maintenance calls, and lock-outs.

Taking VIP's on Property Tours using Golf Cart, viewing amenities, and providing refreshments.

Leasing Consultant June 1990 - July 1992

Acted as the initial ambassador between the public, the residents of the community, and the management team. Responsible for providing exceptional service to community residents and future residents. Assessing their needs, assisting and providing a fast resolution to maintenance requests, and helped to increase and maintain occupancy rates to 97% during my employment. Basic responsibilities included:

Greeting all residents, future residents and internal team members in a professional and consistent positive manner

Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties

Touring apartment homes and community grounds including models, clubhouse, Swimming Pool, and vacant apartments

Preparing lease documents and related paperwork for management

Facilitating the move in /move out process

Basic bookkeeping and clerical work

Promoting positive resident relations at community functions

Respecting the boundaries of confidentiality, fair housing laws and safety

Accepting maintenance requests and capably handling resident calls

Assisting residents with rental, move-in, and renewal paperwork

Assisting with any other office function that may be delegated by the community manager or other staff members

Answering telephones and providing exceptional service

Living on site and routing after-hours calls through appropriate chain of command.



B.S. - Communications (concentration in Theater/Music) Aug. 1988

GPA 2.50


Teaching Certification - Music Education, May 2003

GPA 3.5


“Spirit of Junior Miss” award 1983

Voted "Friendliest" West Springfield High School class of 1983, Superlative

Member of Screen Actors Guild, SAG, and American Federation of Television and Radio Artists, AFTRA: Actress

Musician, Pianist, Virginia Symphony Vocalist, Public Speaking, Accompanist, Drama Coach, Vocal Coach, Choral Conductor, Orchestral Conductor, Comedic Actress, Dinner Theater, and Vocalist for USO's Performance, Oceana Naval Air Base

Chosen to be on The Screen Actor’s Guilds Awards Nominating Committee responsible for screening, evaluating, and providing valuable feedback to the Guild through the ballot process to facilitate a unbiased yearly awards season, representing the voice of the Union membership.

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