Customer Service Information
Resume:
Melanie
Serrano
Fitchburg,MA. 01420
*****************@*******.***
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Skills
● Data Entry
● Bilingual (English and Spanish)
● Basic Phone Skills
● Basic Computer Skills (MS Word, PowerPoint and Excel)
● Customer Service Experience
● Experience Handling Money, Cash Register
● Active Learning
● Active Listening
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Experience
Potpourri Group Inc. / R eturns Dept.
October 2017 - December 2017, Littleton, MA.
● Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
● Keep records on the use and/or damage of stock or stock handling equipment.
● Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
● Determine sequence and release of back orders according to stock availability.
● Dispose of damaged or defective items, or return them to vendors.
● Recommend disposal of excess, defective, or obsolete stock Dental Dreams / R eceptionist
July 2017 - October 2017, Leominster, MA.
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
● Schedule and confirm appointments for clients, customers, or supervisors.
● Maintain scheduling and event calendars.
● Make copies of correspondence or other printed material.
● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
● Schedule appointments and maintain and update appointment calendars.
● Analyze data to determine answers to questions from customers or members of the public.
Burger King / C rew Member
September 2014 - July 2016, Leominster, MA.
● Maintain sanitation, health, and safety standards in work areas.
● Clean food preparation areas, cooking surfaces, and utensils.
● Verify that prepared food meets requirements for quality and quantity.
● Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
● Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
● Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
● Measure ingredients required for specific food items being prepared.
● Take food and drink orders and receive payment from customers.
● Clean, stock, and restock workstations and display cases
● Wash, cut, and prepare foods designated for cooking.
● Serve orders to customers at windows, counters, or tables.
● Prepare and serve beverages such as coffee and fountain drinks.
Quiet Logistics / I nventory Control
January 2013 - August 2014, Devens, MA.
● Receive and count stock items, and record data manually or using computer.
● Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
● Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
● Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
● Keep records on the use and/or damage of stock or stock handling equipment.
● Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
● Dispose of damaged or defective items, or return them to vendors.
● Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
● Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non conformance to specifications.
● Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
● Requisition and store shipping materials and supplies to maintain inventory of stock.
● Examine and inspect containers, materials, and products to ensure that packing specifications are met.
● Record product, packaging, and order information on specified forms and records.
● Measure, weigh, and count products and materials.
● Load materials and products into package processing equipment.
● Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
● Seal containers or materials, using glues, fasteners, nails, and hand tools.
Nursing Home / R eceptionist
June 2008 - August 2010, Arecibo, PR.
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records,
correspondence, or other material.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
● Schedule and confirm appointments for clients, customers, or supervisors.
● Maintain scheduling and event calendars.
● Make copies of correspondence or other printed material.
● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
● Schedule appointments and maintain and update
appointment calendars.
● Analyze data to determine answers to questions from customers or members of the public.
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Education
Proyecto C.A.S.A. / G ED
August 2009 - July 2010, Arecibo, PR.
Mount Wachusetts Community College / E SL
August 2012 - May 2014, Leominster, MA.
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