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Customer Service Information

Location:
Fitchburg, Massachusetts, United States
Posted:
August 21, 2018

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Resume:

Melanie

Serrano

* ***** **. ***. **

Fitchburg,MA. 01420

978-***-****

ac6rag@r.postjobfree.com

Skills

● Data Entry

● Bilingual (English and Spanish)

● Basic Phone Skills

● Basic Computer Skills (MS Word, PowerPoint and Excel)

● Customer Service Experience

● Experience Handling Money, Cash Register

● Active Learning

● Active Listening

Experience

Potpourri Group Inc. / R eturns Dept.

October 2017 - December 2017, Littleton, MA.

● Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

● Keep records on the use and/or damage of stock or stock handling equipment.

● Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

● Determine sequence and release of back orders according to stock availability.

● Dispose of damaged or defective items, or return them to vendors.

● Recommend disposal of excess, defective, or obsolete stock Dental Dreams / R eceptionist

July 2017 - October 2017, Leominster, MA.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

● Schedule and confirm appointments for clients, customers, or supervisors.

● Maintain scheduling and event calendars.

● Make copies of correspondence or other printed material.

● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

● Schedule appointments and maintain and update appointment calendars.

● Analyze data to determine answers to questions from customers or members of the public.

Burger King / C rew Member

September 2014 - July 2016, Leominster, MA.

● Maintain sanitation, health, and safety standards in work areas.

● Clean food preparation areas, cooking surfaces, and utensils.

● Verify that prepared food meets requirements for quality and quantity.

● Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

● Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

● Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

● Measure ingredients required for specific food items being prepared.

● Take food and drink orders and receive payment from customers.

● Clean, stock, and restock workstations and display cases

● Wash, cut, and prepare foods designated for cooking.

● Serve orders to customers at windows, counters, or tables.

● Prepare and serve beverages such as coffee and fountain drinks.

Quiet Logistics / I nventory Control

January 2013 - August 2014, Devens, MA.

● Receive and count stock items, and record data manually or using computer.

● Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

● Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

● Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

● Keep records on the use and/or damage of stock or stock handling equipment.

● Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

● Dispose of damaged or defective items, or return them to vendors.

● Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

● Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non conformance to specifications.

● Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

● Requisition and store shipping materials and supplies to maintain inventory of stock.

● Examine and inspect containers, materials, and products to ensure that packing specifications are met.

● Record product, packaging, and order information on specified forms and records.

● Measure, weigh, and count products and materials.

● Load materials and products into package processing equipment.

● Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

● Seal containers or materials, using glues, fasteners, nails, and hand tools.

Nursing Home / R eceptionist

June 2008 - August 2010, Arecibo, PR.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records,

correspondence, or other material.

● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

● Schedule and confirm appointments for clients, customers, or supervisors.

● Maintain scheduling and event calendars.

● Make copies of correspondence or other printed material.

● Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

● Schedule appointments and maintain and update

appointment calendars.

● Analyze data to determine answers to questions from customers or members of the public.

Education

Proyecto C.A.S.A. / G ED

August 2009 - July 2010, Arecibo, PR.

Mount Wachusetts Community College / E SL

August 2012 - May 2014, Leominster, MA.



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