Rachel S. Thomases

Liverpool, NY *****

630-***-**** ac6ra0@r.postjobfree.com https://www.linkedin.com/in/thomasesrachel

Success-oriented professional excelling in project management and business analysis for large-scale software projects related to big data, banking, retail credit, and accounting. Consistently achieves measurable cost savings coupled with notably higher quality service levels, systematically addressing issues while motivating staff. Well-organized, capably managing on/off-shore team members across various time zones and locations while exhibiting sharp, multi-level communication skills.

Project Management Team Leadership IT Project Planning Budget Preparation Business Process Improvement

Business Analysis Legal/Regulatory Compliance Technology Management

Career History

Modis, Syracuse, New York 2015-2016

Project Manager – Contractor at Envisage Information Systems

Project leadership for the Enhanced Plan Setup project which is a component-based solution for retirement industry clients.

Project planning using the Fabasoft Folio tool with an Agile-Scrum approach.

Nielsen Company, Schaumburg, Illinois 2012-2014

Senior Project Manager/ Service Delivery, Buy Platform Service Delivery (BPSD)

Exceeded the expectations of retail and manufacturing clients throughout North America and Hong Kong as a liaison between the client service and technology teams and Service Delivery Leader for the Answers® On-Demand product.

Facilitated system modifications, change requests, incident and problem management and processes.

Managed infrastructure and enhancement requests, capitalizing on income opportunities and problem resolution.

Directed a 150-associate group accountable for 14 Operational and Capital Expense projects concurrently as well as expenditures for all categories. Analyzed time tracking by cost center to the associate level.

Engineered completion of numerous infrastructure and enterprise projects, routinely finishing by or ahead of schedule amid leadership of teams in multiple countries, cities, and time zones.

HSBC, Mettawa, Illinois 2003-2011

Technical Project Manager, Finance Transformation Program (FTP) 2009-2011

Supervised 35 on- and off-shore associates, closely working with three team supervisors.

Executed MKS Source and QuestSTAT (PeopleSoft)-related projects, including workflow definition and code deployment.

Coordinated infrastructure projects, including Control M, Cobol Compiler, and MKS 2009 software upgrades.

Completed a Disaster Recovery Exercise for the Unix platform in North America as the leader of a 75-person team.

Technical Project Manager, Delivery Management Group 2008-2009

Oversaw cross-functional project teams in the completion of Consumer Lending initiatives impacting revenue, regulatory compliance, and quality improvements, disbursing budgets up to $850K.

Senior Analyst, Business Systems/Senior Business Analyst, Document Design and Delivery 2003 –2008

Document Lead for projects requiring ExStream Dialogue and EFS documentation changes. Collected and analyzed Business Requirements, wrote Functional Specifications and designed and validated XML outputs.

Previous work history includes:

Technology Project Analyst, Investment Management Group-IT Business Solutions, JP Morgan Chase

Senior Consumer Lending Officer, Western Consumer Lending Center, Key Bank, NA

Unit Manager, Northern California Credit Card Center, Bank of America, NT&SA

Education

Masters Certificate, Project Management Professional (PMP), 2008

Associates Certificate, Project Management Professional (PMP), 2007

George Washington University, Chicago, Illinois

B.A., Business Administration in Management and Marketing

College of Notre Dame of Maryland, Baltimore, Maryland

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