PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

OO ODILI OWELLE

ac6r9t@r.postjobfree.com 240-***-****

***** ******** **, ***** ****, MD 20769

Experienced IT migration technician professional with strong leadership and relationship-building skills.

Microsoft Office 2003/2007/2010

Professional Windows 2000/XP/Vista

& Windows 7

VPN

Active Directory

cabling

Encryption

clients

database

email

image

Team lead

Microsoft Office

Microsoft Outlook

Windows 7

Windows

Windows 2000

Migration

network printers

operating system

technical support

Technician

troubleshooting

VPN

WLAN.

It Support

Hardware Troubleshooting

Hardware Experience

Windows 10

anti-virus

hardware

Client

Customer service

documentation

help desk

imaging

Exchange

Office

Outlook

Win

Win 7

Windows XP

Enterprise

network

scripts

technical assistance

t trouble shooting

upgrades

Vista

Microsoft Office

Troubleshooting

Client/Server

Network Troubleshooting

Advanced Migration Technician Department of patent Commerce/Abbtech 600 Dulany st Alexandria Va 07/2017-Date Experience:.

Advanced Technician/Team lead.

Win10 Migration support.

Outlook/office 365 Exchange/One Drive support.

VDI migration support - there are approximately 300 machines that will be migrated to a new VDI session.

6 years Win 7 to Win 10 migrations.

6 years' experience in servicing/deploying computer equipment. Experience utilizing data and settings migration, imaging, application installation, and technologies.

Customer service background.

Able to comprehend and follow verbal and written instructions and scripts.

Migration technician/Team lead Peak Systems Inc - 05/2014 - 08/2018 New York

Provide technical assistance in migration of client computer systems from Windows 7 to Windows 10 platform.

Installed user soft ware applications such as office 2016, one drive Break and fix Backed up user profiles to the server/cloud Following procedures set by client to save data, image and restore settings to new or existing computer systems.

Deployed windows 10 migration through SSCM Assisted clients remotely Supported clients with one drive/ office Mapped network printers install applications and manage a nightly deployment list. Client/costumer support after upgrades Documented and certify completion of migrations to project team.

Completed replacement migrations by installing new keyboard, mouse, docking stations, power supplies and run cabling.

Migration Technician - Windows XP to Windows 7.

Acentia/Department of Labor - Washington, DC 11/2013 - 05/2014 Responsible for backing up Enterprise PCs running Windows XP

/windows 7and prepping them for migration to Windows 7 Windows 10 operating system.

VDI deployment.

Supported and migrated and deployed office 365.

Installed and ran office 2016.

Office 2016 trouble shooting.

Assisted rectified end users (costumers)issues.

Assist users in detaching and restoring .PST files from Microsoft Outlook 2003 to Microsoft Outlook 2016.

One on one installation /walk through with customers applications and updates.

Perform an average of 70 Enterprise PCs migrations daily nationwide from Windows XP to Windows 7.

Perform Active Directory mapping for migrated PCs running Windows 7. LAN/WAN Support, hardware, technical support.

Perform Hard Drive Encryption for Hard drives used for migrating Enterprise PCs running Windows XP to Windows 7.

Assist Service Desk in performing Desktop re-imaging and re-issuing process.

Work with users to resolve migration issues and assist service desk in triaging and resolving desktop issues.

Assist users in installing PC applications, mapping network drives, installing/mapping network printers and installing/updating PC anti-virus security.

IT Helpdesk Assistant/pos District Photos Inc - 05/2012 - 11/2012 Beltsville, MD

Answers help desk telephones and triages calls to the technical team. Responds to customer email inquiries to ensure customer needs are met.

Follows up with customers to ensure that their inquiries are resolved EDUCATION

within the contracted or agreed upon time frame.

Assists customers in resolving Kodak digital print machine problems and troubleshooting Kodak application issues.

Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Institute of Management & Technology, 05/2009

Bachelor: Computer Science

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