STEVEN M. CLARK

**** * ******** ********

Atlanta, GA 30338

404-***-****,

214-***-**** work, ac6r9k@r.postjobfree.com

OBJECTIVE

To obtain a position that enables me to utilize my sales and managerial experience in a diverse and growing work environment.

EDUCATION

Thiel College, Greenville, PA Bachelor of Business Administration

Major: Business Administration and Economics May 1993

WORK EXPERIENCE

Clicksoftware (StreetSmart Division) July 2015 - Present

Carrier Sales Manager

Provide a highly visible presence to our Carrier Partners so that our organization is viewed as a means to help win new business and keep existing customers.

Manage the sales process with prospects to efficiently convert the carrier leads into closed business.

Collaborate with the sales representatives to close business.

Drive and facilitate the growth of Carrier Partner and Territory sales.

Responsible for developing relationships with our channel partners to meet and exceed sales goals.

ClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs.

AT&T Communication March 2013- July 2015

Client Solutions Executive 2 Integrated

Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for ATT products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers. Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers. Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers. Observes and participates in presenting products and services that can benefit customer's needs. Demonstrates a working knowledge of the organization's entire product and service line. Partners with clients to understand business needs, issues, strategies, and priorities in order to deliver value-added business solutions. Develops responses to Request for Proposals. Utilizes consultative selling skills to close sales within assigned accounts. Sells in accordance with company policy, procedures, and culture. Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities. Responds to customers interpersonal and business needs and ensure customer satisfaction. Owns the account relationship and is responsible for meeting revenue objectives. Demonstrates a progressive record of sales achievement. Proposed solution/sale, researching and developing customer solutions with AT&T external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. I am responsible for $5 Million client base in Central and South Texas, where I travel every other week to work with the clients. Responsible for a $20 Million book of business within the Central and South Texas market

AT&T Communication May 2012- March 2013

Healthcare Account Manager

As part of the sales team, this position provides technical sales support to assure successful customer integration and implementation of established company products. Collaborates and contributes to unit sales plan through pre-sales and/or post-sales technical consulting activities. Key Roles and Responsibilities: This consults on technical issues during a joint sales call with the sales team. Responsibilities include consulting with customers, selling and supporting company products and systems. Position provides technical expertise in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users. Understands develops and delivers systems/applications solutions to customers business, information, technical and educational needs. The consultant analyzes standard practices, procedures and data to determine answers to technical issues. This position demonstrates a full working knowledge of assigned company products and services. An assignment may be at a customer site, remote response center, corporate location or other sites. A consultant may build a mini-application, based on customer requirements, to demonstrate the feasibility of the application, often requiring rapid prototyping. A consultant works independently with minimum supervision/guidance.

I was responsible for $122 Million books of business within Georgia, North and South Carolina within healthcare

Comcast Business Services November 2010-May 2012

Sr. Account Executive

Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand. Maintaining quality sales records and preparation of sales and activity reports as required. Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.

New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses. Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Focus on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities. Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Effectively manage a territory with a high activity and comprehensive business plan. Management of defined Territory to include the development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand. Team with technical, customer service, and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth. Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above. Remain knowledgeable of Comcast products and services to facilitate sales efforts. Achieve and exceed assigned sales and business quality objectives.

Direct 2 Fulfillment January 2009 – November 2010

Business Development Manager

Responsible for locating new clients and managing existing clients for supply chain distribution and logistics services. Work with marketing and warehouse staff to create solutions for each individual client base on companies' industry and product flow. Responsible for generating sales for printing, kitting, storage, distribution, and logistics of productions.

FDN Communication/NuVox Communication November 2006- Dec 2008

Account Executive/Account Manager

Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Internet/ Long Distance.

Responsibilities included lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of NuVox Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of NuVox Communications, Inc. customers.

AT&T Communications, Columbus, OH March 2003 -November 2006

Competitive Account Executive

Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for winning customer who has left the SBC Network along with new penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Voice over IP/Fiber Builds/Internet/ Long Distance. Responsibilities include lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of SBC Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of SBC Communications, Inc. customers

NuVox Communications, Columbus, OH August 2002-March 2004

Account Executive/Account Manager

Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Internet/ Long Distance.

Responsibilities included lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of NuVox Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of NuVox Communications, Inc. customers.

Aerotek Option One, Cleveland, OH November 2000-August 2002

Business Development/Sales Manager

Researched new industries for clients

Identified new clients through cold calls and networking

Worked directly with the department heads along with human resources to identify current needs

Built alliance with other consulting firms for joint ventures

Worked without-placement firms, job banks, career/jobs fairs

Gave sales presentation to new clients

Managed accounts

Built relationships with out-placement agencies

Gnarus Corp., Cleveland, OH June 1999-November 2000

Marketing and Sales Representative

Made sales call on companies using Oracle

Worked with marketing director for client needs

Built working relationships with hiring authorities

Handled all human resource requests

Developed employee’s handbook

Recruited and interview Oracle professionals

Developed database of consultants

Built alliance with other consulting firms

Worked with the consultant to design a benefits package to fit their needs

Worked with insurance companies

Annashae Corp., Cleveland, OH January 1997-June 1999

Director of Physicians Relations/Recruitment and Scheduling

Worked with the marketing department making sales calls on prospective clients

Recruited doctors for employment and sub-contracting opportunity

Interviewed prospective physicians for contract arrangement

Traveled to resolve problems at client’s facilities

Managed a staff of 10 between 2 departments

Terminated physicians per client’s request

Geric Home Health Care, Inc., Cleveland, OH November 1994-January 1997

Public Relations Marketing Manager

Made sales calls on Nursing Homes and Hospitals

Built relationships with the directors of nursing

Recruited and interview potential employees

Directed orientation for new hires

Organized staff and employee workshops and training sessions

Prepared informational reports for personnel

COMPUTER SKILLS

Microsoft Suites Oracle Database

Microsoft 365 Internet recruiting

Foxpro/TeleMagic MRIware

Alpha 4 Database Synergy

Goldmines ACT

ASSOCIATIONS AND CERTIFICATIONS

American College of Medical Staff Development

National Institute of Physician Recruitment and Retention

Physician Recruiters Boot Camp

Certification for Physician Relations and Recruitment

E-Recruiting

References Available Upon Request

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