Sales Manager
Resume:
STEVEN M. CLARK
Atlanta, GA 30338
214-***-**** work, ********@**.***
OBJECTIVE
To obtain a position that enables me to utilize my sales and managerial experience in a diverse and growing work environment.
EDUCATION
Thiel College, Greenville, PA Bachelor of Business Administration
Major: Business Administration and Economics May 1993
WORK EXPERIENCE
Clicksoftware (StreetSmart Division) July 2015 - Present
Carrier Sales Manager
Provide a highly visible presence to our Carrier Partners so that our organization is viewed as a means to help win new business and keep existing customers.
Manage the sales process with prospects to efficiently convert the carrier leads into closed business.
Collaborate with the sales representatives to close business.
Drive and facilitate the growth of Carrier Partner and Territory sales.
Responsible for developing relationships with our channel partners to meet and exceed sales goals.
ClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs.
AT&T Communication March 2013- July 2015
Client Solutions Executive 2 Integrated
Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for ATT products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers. Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers. Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers. Observes and participates in presenting products and services that can benefit customer's needs. Demonstrates a working knowledge of the organization's entire product and service line. Partners with clients to understand business needs, issues, strategies, and priorities in order to deliver value-added business solutions. Develops responses to Request for Proposals. Utilizes consultative selling skills to close sales within assigned accounts. Sells in accordance with company policy, procedures, and culture. Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities. Responds to customers interpersonal and business needs and ensure customer satisfaction. Owns the account relationship and is responsible for meeting revenue objectives. Demonstrates a progressive record of sales achievement. Proposed solution/sale, researching and developing customer solutions with AT&T external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. I am responsible for $5 Million client base in Central and South Texas, where I travel every other week to work with the clients. Responsible for a $20 Million book of business within the Central and South Texas market
AT&T Communication May 2012- March 2013
Healthcare Account Manager
As part of the sales team, this position provides technical sales support to assure successful customer integration and implementation of established company products. Collaborates and contributes to unit sales plan through pre-sales and/or post-sales technical consulting activities. Key Roles and Responsibilities: This consults on technical issues during a joint sales call with the sales team. Responsibilities include consulting with customers, selling and supporting company products and systems. Position provides technical expertise in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users. Understands develops and delivers systems/applications solutions to customers business, information, technical and educational needs. The consultant analyzes standard practices, procedures and data to determine answers to technical issues. This position demonstrates a full working knowledge of assigned company products and services. An assignment may be at a customer site, remote response center, corporate location or other sites. A consultant may build a mini-application, based on customer requirements, to demonstrate the feasibility of the application, often requiring rapid prototyping. A consultant works independently with minimum supervision/guidance.
I was responsible for $122 Million books of business within Georgia, North and South Carolina within healthcare
Comcast Business Services November 2010-May 2012
Sr. Account Executive
Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand. Maintaining quality sales records and preparation of sales and activity reports as required. Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses. Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Focus on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities. Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Effectively manage a territory with a high activity and comprehensive business plan. Management of defined Territory to include the development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand. Team with technical, customer service, and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth. Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above. Remain knowledgeable of Comcast products and services to facilitate sales efforts. Achieve and exceed assigned sales and business quality objectives.
Direct 2 Fulfillment January 2009 – November 2010
Business Development Manager
Responsible for locating new clients and managing existing clients for supply chain distribution and logistics services. Work with marketing and warehouse staff to create solutions for each individual client base on companies' industry and product flow. Responsible for generating sales for printing, kitting, storage, distribution, and logistics of productions.
FDN Communication/NuVox Communication November 2006- Dec 2008
Account Executive/Account Manager
Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Internet/ Long Distance.
Responsibilities included lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of NuVox Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of NuVox Communications, Inc. customers.
AT&T Communications, Columbus, OH March 2003 -November 2006
Competitive Account Executive
Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for winning customer who has left the SBC Network along with new penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Voice over IP/Fiber Builds/Internet/ Long Distance. Responsibilities include lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of SBC Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of SBC Communications, Inc. customers
NuVox Communications, Columbus, OH August 2002-March 2004
Account Executive/Account Manager
Responsible for acquisition and support of business customers in the (Market Area). Working from an assigned geographic/vertical territory and/ or account lists, Account Executives are responsible for penetrating targeted customer segments in small/medium/large business for the purpose of uncovering overall communications needs pertinent to Voice/ Data/ Internet/ Long Distance.
Responsibilities included lead generation, account/ territory management, accumulation of account information, performing needs analysis, and presentation of NuVox Communications, Inc. products and services to close business to meet revenue objectives. Responsibilities also include completion and management of any administrative/ documentation in an accurate/ timely manner required for successful provisioning of NuVox Communications, Inc. customers.
Aerotek Option One, Cleveland, OH November 2000-August 2002
Business Development/Sales Manager
Researched new industries for clients
Identified new clients through cold calls and networking
Worked directly with the department heads along with human resources to identify current needs
Built alliance with other consulting firms for joint ventures
Worked without-placement firms, job banks, career/jobs fairs
Gave sales presentation to new clients
Managed accounts
Built relationships with out-placement agencies
Gnarus Corp., Cleveland, OH June 1999-November 2000
Marketing and Sales Representative
Made sales call on companies using Oracle
Worked with marketing director for client needs
Built working relationships with hiring authorities
Handled all human resource requests
Developed employee’s handbook
Recruited and interview Oracle professionals
Developed database of consultants
Built alliance with other consulting firms
Worked with the consultant to design a benefits package to fit their needs
Worked with insurance companies
Annashae Corp., Cleveland, OH January 1997-June 1999
Director of Physicians Relations/Recruitment and Scheduling
Worked with the marketing department making sales calls on prospective clients
Recruited doctors for employment and sub-contracting opportunity
Interviewed prospective physicians for contract arrangement
Traveled to resolve problems at client’s facilities
Managed a staff of 10 between 2 departments
Terminated physicians per client’s request
Geric Home Health Care, Inc., Cleveland, OH November 1994-January 1997
Public Relations Marketing Manager
Made sales calls on Nursing Homes and Hospitals
Built relationships with the directors of nursing
Recruited and interview potential employees
Directed orientation for new hires
Organized staff and employee workshops and training sessions
Prepared informational reports for personnel
COMPUTER SKILLS
Microsoft Suites Oracle Database
Microsoft 365 Internet recruiting
Foxpro/TeleMagic MRIware
Alpha 4 Database Synergy
Goldmines ACT
ASSOCIATIONS AND CERTIFICATIONS
American College of Medical Staff Development
National Institute of Physician Recruitment and Retention
Physician Recruiters Boot Camp
Certification for Physician Relations and Recruitment
E-Recruiting
References Available Upon Request
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