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Customer service /virtual assistant

Quezon City, Quezon City, Philippines
August 23, 2018

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Allaine Victoria dT. Tablatin

HOME ADRESS: Block 70 Lot 46 Amarillo St. Brgy. Rizal Makati City

CONTACT NUMBER: (091*-*******


_Objective O

I am a highly motivated individual. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Personal Information:

Sex: Female

Age:25 years old

Birth date: April 03, 1993

Birth place: Moncada, Tarlac

Nationality: Filipino

Civil status: Single


Citigroup Business Process Solutions

Position : Service Analyst

January 16, 2016 to Present

Develop and implement initiatives to improve customer services.

Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.

Evaluate and prioritize customer inquiries to better serve the customers.

Deliver prompt and professional solutions for customer inquires via phone.

Maintain relationships with other internal departments as well as client base to improve business performance

Sterling Talent Solutions

Position: Verification Specialist

May 10, 2016 to November 8, 2016

Provide client care and respond to inquiries.

Analyze database for accuracy and completion.

Investigate and confirm reference credibility.

Update reference contact information within database.

Determine reference eligibility.

Contact Human Resources departments and conduct professional employment verifications.

Contact records department of schools and conduct education verifications.

Update database and complete verification report.

Sutherland Global Services

Position: Customer Service Representative

September 1, 2014 to April 27, 2016

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Tertiary : Universidad de Sta. Isabel

Naga, Camarines Sur

Bachelor of Science in Nursing (2009-2010)

Philippine Women’s University

Daet, Camarines Norte

Bartending with 300 hours on job training

At Palm Plaza Hotel (Malate, Manila)


Camarines Norte State College

Daet, Camarines Norte

Bachelor of Science in Food Service Management


Our Lady of Lourdes College Foundation

Daet, Camarines Norte

Bachelor of Science in Hotel and Restaurant Management


Secondary : Golden Achievers Academy

Paranaque, Metro Manila


Moncada Catholic School

Moncada, Tarlac


Primary : Moncada south central school

Moncada, Tarlac


Skills : Bartending NC II

Bread and Pastry Production NC II

Food and Beverage services NC II

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