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Admin Manager

Location:
Lagos, Lagos, Nigeria
Salary:
50- 80
Posted:
August 23, 2018

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Resume:

CURRICULUM VITAE

EZE PATIENCE NKECHI

Contact Address: **, ******** ******, *** ****** Bank, Aguda Ogba, Lagos. P.O. Box 14085, ac6r8t@r.postjobfree.com.

080********, 070********.

PERSONAL DATA:

DATE OF BIRTH: 27th MARCH 1986

PLACE OF BIRTH: FESTAC TOWN LAGOS

SEX: FEMALE

RELIGION: CHRISTIAN

MARITAL STATUS: SINGLE

LOCAL GOVT.AREA: IKA NORTH EAST

STATE OF ORIGIN: DELTA STATE

NATIONALITY: NIGERIAN

SCHOOLS ATTENDED WITH DATE:

Chartered Institute of Management . Degree 2017

Alpha Omega Computer School Secretariat Studies 2001-2002

Ojuelgba, Surulere-Lagos

Alpha Omega Computer School Diploma in Desktop Publishing 2000

Ojuelgba, Surulere-Lagos

Agidingbi Grammar School Senior Secondary School (SSCE) 1993-1999

Lagos.

Agidingbi Primary School First School leaving Certificate 1987-1993

Agidingbi Lagos.

COURSES ATTENDED:

1.Business Management

2.Banking & Finance

3.Secretariat Studies

4.Computer System Operation

Microsoft Word

Power Point

Excel

CAREER STATEMENT:

To work in an organization with high sense of integrity so that my professional administrative skill will be maximally utilized for its growth.

SPECIAL SKILLS:

Ability to work under pressure with minimum or no supervision and creativity.

Strength to carry others along

Ability to learn fast

Integrity and honesty

Versatile

Receptive memory

Proactive

Proficiency in Computer.

AREAS OF SPECIFICATION:

Administration/Documentation

Computer Operation/Customer Care

Credit Evaluation/Loan Evaluation

Reconciliation of customer loan repayment

Reconciliation of bank statement

WORKING EXPERIENCE:

PAUL- OMO BUSINESS VENTURES MANAGER APRIL 2016

Proper documentations are done.

All SI Mare registered

All laptops are registered when brought nor when going out.

Ensure all NCC requirement are meet.

Ensure all phones are recorded on daily basis, ensure the showrooms are in good conditions.

Ensure all centers are up and running, ensure all supervisors’ record are up to date.

Office Management –Provide administrative support to HR, Operations,Finance,ITandProjects,ensureallrecordsarekeptuptodateandproperlyfiled,importantdocuments are shred demand the admin related duties

Offsite Presentations & Meetings–Taking Minutes, Venueco-ordination, coordinatemultiplemeetingswithknowledgeoffacilitiesavailableandprocedure

Financial Administration-Scrutinize expenses, claims and account payment request

TravelDesk-ManageandsupervisetheTravelDeskunitwhichincludesflightarrangement, hotel bookings, transportation and itineraries of clients

ReportWriting-Attendandcollatereportsforthebusinesssupportexecutivecommittee, generate monthly business support executive committee report for the committee members.

Assist the Head in carrying out her daily function

SUCCESS GLOBAL LINKS. CLIENT SERVICE EXECUTIVE. JANUARY 2015

Attending trade exhibitions, conferences and meetings

Reviewing sales performance

Negotiating contracts and packages

Aiming to achieve monthly or annual targets.

§Ensure all day to day activities are recorded.

§Ensure all KYC/Marketer resumes on time and work tools are in good conditions.

§Ensure proper documentations are done.

§All SIM are registered

§All lap tops are registered when brought in or when going out.

§Ensure all NCC requirement are meet.

§Ensure all phones are recorded on daily basis, ensure the show rooms are in good conditions.

§Ensure all centers are up and running, ensure all superviors record are up to date.

§Office Management –Provide administrative support to HR, Operations, Finance, IT and Projects, ensure all records are kept up to date and properly filed, important documents are shredded and other admin related duties

§Offsite Presentations & Meetings – Taking Minutes, Venue co-ordination, coordinate multiple meetings with knowledge of facilities available and procedure

§Financial Administration -Scrutinize expenses, claims and account payment request

§Travel Desk-Manage and supervise the Travel Desk unit which includes flight arrangement, hotel bookings, transportation and itineraries of clients

§Report Writing- Attend and collate reports for the business support executive committee, generate monthly business support executive committee report for the committee members.

§Assist the Head in carrying out her daily function

Maple Credit Limited. Head, Br. Operations November 2012 - 2014.

Check that the salary reflects on the bank statement,

Check if salary (as per pay slip) is correctly annotated on application form

Confirm that letter of employment is original and tampered with

Locate the telephone number of the company from the telephone directory. Do not use the telephone number provided on the application / letter of employment. An independent verification of contact details is required.

income permanent or temporary employee

if the applicant is on a contract, the duration of the contract

Confirm that proof of residence is not older than 3 months, e.g. utility bill

Check that the application form has been correctly completed

Check that the customer has signed the application

Evaluation of customer salary inflow.

Ensuring customers loan does not exceed 40% DSR of salary

Presentation of customers cheque for loan repayment daily

Reconciliation of bank statement of all payment daily

Update customers details on company porter, capturing of customers information

Ensuring all transaction posted are up to date

Ensuring all loan document submitted are authentic and valid

INTERGRATED CORPORATE SERVICES Loan Origination/Verification Officer

JUNE 2010

Check that the application form has been correctly completed

Check that the customer has signed the application

Check that the Customer Consultant (CC) has signed the application

Check that all the required documents have been provided (refer to product guidelines):

Check that the documents received, are correctly annotated on the application form, on the Customer Consultant check list

Confirm that pay slip is the most recent one and that it has not been tampered with

Check that the salary reflects on the bank statement,

Check if salary (as per pay slip) is correctly annotated on application form

Check that the bank statements are original and legitimate

June 2009 Stanbic IBTC Bank

Loan Origination/Document Control Officer

Checking completeness of applications.

Checking if mandatory fields are completed

Registering request before sending to verification unit

Completeness of submitted request

Evaluation of customer request

Capturing request on Finance

RESEARCH FOUNTAIN LTD. CUSTOMER CARE EXE.JUNE2004 - 2009

Attending to things

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer

information. Contributes to team effort by accomplishing related results as needed.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

HOBBIES:

Reading, Meeting People, Traveling and Singing.

REFEREES:

Mr. Femi Daramola Yinka Taiwo Senior Business Manager Chief Operating Officer Research Fountain Limited M. credit limited

23, Folawewe Street, D-16 HFP Way Dolphin Estate Ikoyi

Off Allen Avenue Lagos. Lagos.

080******** 070********

Mr. Stephen Nwachuwu

Success Global links,

Block 79, Flat 1 Abesan Housing Estate,

lpaja Lagos.

Tell: 080********, 080********.



Contact this candidate