Admin Manager
Resume:
CURRICULUM VITAE
EZE PATIENCE NKECHI
Contact Address: **, ******** ******, *** ****** Bank, Aguda Ogba, Lagos. P.O. Box 14085, *****.**********@*****.**.**.
PERSONAL DATA:
DATE OF BIRTH: 27th MARCH 1986
PLACE OF BIRTH: FESTAC TOWN LAGOS
SEX: FEMALE
RELIGION: CHRISTIAN
MARITAL STATUS: SINGLE
LOCAL GOVT.AREA: IKA NORTH EAST
STATE OF ORIGIN: DELTA STATE
NATIONALITY: NIGERIAN
SCHOOLS ATTENDED WITH DATE:
Chartered Institute of Management . Degree 2017
Alpha Omega Computer School Secretariat Studies 2001-2002
Ojuelgba, Surulere-Lagos
Alpha Omega Computer School Diploma in Desktop Publishing 2000
Ojuelgba, Surulere-Lagos
Agidingbi Grammar School Senior Secondary School (SSCE) 1993-1999
Lagos.
Agidingbi Primary School First School leaving Certificate 1987-1993
Agidingbi Lagos.
COURSES ATTENDED:
1.Business Management
2.Banking & Finance
3.Secretariat Studies
4.Computer System Operation
Microsoft Word
Power Point
Excel
CAREER STATEMENT:
To work in an organization with high sense of integrity so that my professional administrative skill will be maximally utilized for its growth.
SPECIAL SKILLS:
Ability to work under pressure with minimum or no supervision and creativity.
Strength to carry others along
Ability to learn fast
Integrity and honesty
Versatile
Receptive memory
Proactive
Proficiency in Computer.
AREAS OF SPECIFICATION:
Administration/Documentation
Computer Operation/Customer Care
Credit Evaluation/Loan Evaluation
Reconciliation of customer loan repayment
Reconciliation of bank statement
WORKING EXPERIENCE:
PAUL- OMO BUSINESS VENTURES MANAGER APRIL 2016
Proper documentations are done.
All SI Mare registered
All laptops are registered when brought nor when going out.
Ensure all NCC requirement are meet.
Ensure all phones are recorded on daily basis, ensure the showrooms are in good conditions.
Ensure all centers are up and running, ensure all supervisors’ record are up to date.
Office Management –Provide administrative support to HR, Operations,Finance,ITandProjects,ensureallrecordsarekeptuptodateandproperlyfiled,importantdocuments are shred demand the admin related duties
Offsite Presentations & Meetings–Taking Minutes, Venueco-ordination, coordinatemultiplemeetingswithknowledgeoffacilitiesavailableandprocedure
Financial Administration-Scrutinize expenses, claims and account payment request
TravelDesk-ManageandsupervisetheTravelDeskunitwhichincludesflightarrangement, hotel bookings, transportation and itineraries of clients
ReportWriting-Attendandcollatereportsforthebusinesssupportexecutivecommittee, generate monthly business support executive committee report for the committee members.
Assist the Head in carrying out her daily function
SUCCESS GLOBAL LINKS. CLIENT SERVICE EXECUTIVE. JANUARY 2015
Attending trade exhibitions, conferences and meetings
Reviewing sales performance
Negotiating contracts and packages
Aiming to achieve monthly or annual targets.
§Ensure all day to day activities are recorded.
§Ensure all KYC/Marketer resumes on time and work tools are in good conditions.
§Ensure proper documentations are done.
§All SIM are registered
§All lap tops are registered when brought in or when going out.
§Ensure all NCC requirement are meet.
§Ensure all phones are recorded on daily basis, ensure the show rooms are in good conditions.
§Ensure all centers are up and running, ensure all superviors record are up to date.
§Office Management –Provide administrative support to HR, Operations, Finance, IT and Projects, ensure all records are kept up to date and properly filed, important documents are shredded and other admin related duties
§Offsite Presentations & Meetings – Taking Minutes, Venue co-ordination, coordinate multiple meetings with knowledge of facilities available and procedure
§Financial Administration -Scrutinize expenses, claims and account payment request
§Travel Desk-Manage and supervise the Travel Desk unit which includes flight arrangement, hotel bookings, transportation and itineraries of clients
§Report Writing- Attend and collate reports for the business support executive committee, generate monthly business support executive committee report for the committee members.
§Assist the Head in carrying out her daily function
Maple Credit Limited. Head, Br. Operations November 2012 - 2014.
Check that the salary reflects on the bank statement,
Check if salary (as per pay slip) is correctly annotated on application form
Confirm that letter of employment is original and tampered with
Locate the telephone number of the company from the telephone directory. Do not use the telephone number provided on the application / letter of employment. An independent verification of contact details is required.
income permanent or temporary employee
if the applicant is on a contract, the duration of the contract
Confirm that proof of residence is not older than 3 months, e.g. utility bill
Check that the application form has been correctly completed
Check that the customer has signed the application
Evaluation of customer salary inflow.
Ensuring customers loan does not exceed 40% DSR of salary
Presentation of customers cheque for loan repayment daily
Reconciliation of bank statement of all payment daily
Update customers details on company porter, capturing of customers information
Ensuring all transaction posted are up to date
Ensuring all loan document submitted are authentic and valid
INTERGRATED CORPORATE SERVICES Loan Origination/Verification Officer
JUNE 2010
Check that the application form has been correctly completed
Check that the customer has signed the application
Check that the Customer Consultant (CC) has signed the application
Check that all the required documents have been provided (refer to product guidelines):
Check that the documents received, are correctly annotated on the application form, on the Customer Consultant check list
Confirm that pay slip is the most recent one and that it has not been tampered with
Check that the salary reflects on the bank statement,
Check if salary (as per pay slip) is correctly annotated on application form
Check that the bank statements are original and legitimate
June 2009 Stanbic IBTC Bank
Loan Origination/Document Control Officer
Checking completeness of applications.
Checking if mandatory fields are completed
Registering request before sending to verification unit
Completeness of submitted request
Evaluation of customer request
Capturing request on Finance
RESEARCH FOUNTAIN LTD. CUSTOMER CARE EXE.JUNE2004 - 2009
Attending to things
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer
information. Contributes to team effort by accomplishing related results as needed.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
HOBBIES:
Reading, Meeting People, Traveling and Singing.
REFEREES:
Mr. Femi Daramola Yinka Taiwo Senior Business Manager Chief Operating Officer Research Fountain Limited M. credit limited
23, Folawewe Street, D-16 HFP Way Dolphin Estate Ikoyi
Off Allen Avenue Lagos. Lagos.
Mr. Stephen Nwachuwu
Success Global links,
Block 79, Flat 1 Abesan Housing Estate,
lpaja Lagos.
Tell: 080********, 080********.
Contact this candidate