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Insurance Customer Service

Macon, Georgia, United States
65,000.00-70,000.00 yr
August 23, 2018

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Rick Charles

Macon, Georgia •• 478-***-****


FEMA Certified Expert Claim Adjuster - with more than 18+ years of insurance and investigation accomplishments. Highly sought after adjuster with a portfolio of successful nationwide claims experience with an unrelenting passion for fairness. Proven track record of success in safeguarding the loss of revenue across multiple insurance industries including commercial, residential, fire, and disaster.


• Insurance Fraud • Preliminary Plans

• Over 1000+hours of Continuing ED • Due Diligence/Settlement Process

• Attention To Detail • Demonstrated Ability To Work Under Pressure

• Investigations/Detective Work • FEMA License # 70006895

• Claims Adjuster • Risk Management


• Protected company from loss by accurately identifying fraudulent actions.

• Successfully completed investigations that resulted in repayment of funds back to the company. Attended mediations, contributed to depositions and trials as required.

• Has excellent business relationships with insurance companies, law enforcement, regulatory agencies and vendors. PROFESSIONAL EXPERIENCE

Independent Claims Adjuster – Houston and Florida 2017 - Present

• Handpicked to review over 200K in claim losses during Hurricane Harvey and Irma. Functioned as an independent claim adjuster performing onsite investigations for multiple agencies.

• Investigated and determined liability for residential and commercial CAT losses. Utilized industry knowledge to assure an accurate claims process.

• Supported over 150+devastated customers and by delivering a timely and thorough claims process.

• Properly documents all phases of investigative activity and rapidly reports details to insurance company. Routinely handles a high caseload while maintaining 100% quality assurance scores.

• Has an excellent comprehension level of insurance documents policies, insurance industry and executive level personnel. Provides cross functional communication that assists companies determining the overall decision. Collins Company Claims Adjuster 2012 - 2016

• Accurately initiated subrogation review for over $300,000 in property and casualty losses. Escalated files appropriately based on suspicious facts of loss, damages, or where subrogation was evident.

• Referred and escalated files appropriately based on suspicious facts of loss, damages, or where subrogation was evident.

• Assessed risk and reviewed the scope of loss for multiple segments including: wrongful death claims, lightning damage, water damage, and pallet fires.

• Highly skilled at performing estimates utilizing Xactimate, Excel, and Simsol. Custard Insurance- Claim Adjuster 2008 - 2012

• Processed claims estimate and delivered recommendations to the Defense Counsel for investigative processing.

• Collected and analyzed relevant data for use in insurance cases. Crawford Insurance - Adjuster – Senior Property Adjuster 2005 - 2008

• Specialized in providing estimates for tractor trailer, residential and commercial losses.

• Promoted due to outstanding claims performance and ability to rapidly close claims. Crawford Insurance- Claim Adjusters/CAT Loss/Subrogation 2001 - 2005

• Successfully negotiated over 1.5 million in subrogation settlements of both property and bodily injury claims.

• Negotiated with attorneys, clients and companies to expedite claims processes.

• Delivered accurate claim estimates during tornado’s season in the Tulsa area. EDUCATION

B.S. Criminology/ Sociology – Mercer University – Graduate – GPA 3.95 Claims Adjuster License GA, SC, FL, TX, LA Resident State Georgia Hay Residential License# 201609109

Sigma Alpha Epsilon

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