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Back Office Entry

Kolkata, West Bengal, India
August 23, 2018

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Mahadeb Sardar


Ph: +91-824*******


An experienced (more than two years) in BPO pertaining to the needs of the backend process of a Telecom company (Tata Teleservices).

Professional Profile

Organized, dedicated with a positive attitude.

Excellent in Mathematics.

Client Supported

Tata Teleservices


Airtel DTH

Academic Record

Higher Secondary Examination Appear.

Summary of technical qualifications

Internet Applications Expertise.

Experienced in building reliable and scaleable systems

Successfully deployed applications on time and under budget

Experienced in third party tools and solutions.

IT skills

Excel / Word / PowerPoint.

Expert in most Operating systems.

Spread Sheets: MS Excel 2003, MS Excel 2007.

Work Experience

Worked with ISMART Global Pvt Ltd as a telecaller in Tata Indicom Dispatch Department since 27th Oct 2006 to 27th Aug 2009.

Performed as Team Leader in Order Entry at Tathya Bangla Dot Com Pvt Ltd since 28th Aug 2009 to 25th Aug 2010 (Tata Telecom activation process).

Performed Logistic Back Office ( Client Handling) at Central Express & Logistic – Kolkata from 6th September 2010 to 5th January 2018.

Current assignment - iSMART (LLSPL) - Responsibility highlights

Taking Calls from customer end for Tata Indicom PTB Dispatch Department

Auditing TATA Indicom CAF for quality check

Order entry for TATA Indicom CAF through POS.

Back office Client Handling.

General Roles & Responsibilities

Adherence to the productivity, turn-around-time, and accuracy

Develop back up and contingency plans

Act as a change agent and provide implementation assistance as and when the need arises

Update supervisor on process performance and critical people issues.

Provide coaching and feedback to team members.

Assist new hires such that they are productive on the floor in the shortest possible time frame

Primary Internal Interactions:

All Team Members in the teams - for the purpose of achieving 0% error.

Managers/Directors in the Operations department - for the purpose of planning, and sharing performance feedback


Learns from mistakes. Has the ability & urge to continuously learn.

Continuously solicits ideas and suggestions to make effective decisions and plans.


Has the ability to work cooperatively with others as part of multiple teams, as opposed to working separately or competitively

Understands the role in a team situation and contributes effectively. Shares information and maintains effective working relationships with other team members.


Gets the best out of people by demonstrating confidence in them. Demonstrates the Continuum Spirit.

Other Responsibilities

Implemented the training for OE agents/teams to reduce error % during order entry.

Providing regular feedback & reports.

Preparation and submission of periodic reports to process managers.

Languages Known

Bengali, English, Hindi.

Extracurricular Activities

Lead school football team as a captain.

Participated drama competition in school.


Good Communication Skills, Handling multiple tasks simultaneously, highly adaptable, Proactive, Team worker, Responsible, Sincere & patient.

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