Juan Carlos Mena

Mobile: (***) - *** ****

E-mail: ac6r6k@r.postjobfree.com

Location: Duluth, GA. 30096. USA

Summary and Highlights

Computer Engineer with the ability to think strategically while working tactically and adapt with ease to new challenges. High energy, flexibility, ability to multi-task to deliver results under pressure with limited time and resources. Demonstrated skills to troubleshoot problems and malfunctioning hardware and software on diverse type of equipment and machinery, while effectively balancing multiple priorities. Creative problem solver who uses innovative approaches to achieve objectives and design and develop user-friendly solutions.

Experience and Achievements

Production Technician

Alcon, a Novartis Division https://www.alcon.com/

Johns Creek, GA, USA. 07/2017 – Present

Accountable for keeping-up and running Production Machines while adhered to the company’s Safety, Quality and Performance Standards, demonstrating solid and reliable performance and technical knowledge by being efficient, hitting company’s production goals and setting new ones and also transferring acquired know-how and tips to others.

PM Tech – Tech B

Randstad US, L.P – Assigned to Alcon Laboratories, Johns Creek Manufacturing

Duluth, GA, USA. 08/2016 – 07/2017

Accountable for keeping-up and running Production Machines while adhered to the company’s Safety, Quality and Performance Standards, demonstrating solid and reliable performance and technical knowledge by being efficient, hitting company’s production goals and setting new ones and also transferring acquired know-how and tips to others.

Online Banking and Mobile Banking Operations Manager

Banco Occidental de Descuento, BOD Banco Universal. http://www.bod.com.ve

Maracaibo, Venezuela. 06/2007 – 05/2015 (+8 years)

Responsible for ensuring that the improvements made to Online Banking and Mobile Banking Services are aligned to the strategic objectives of reducing costs, increasing revenues, effective and efficient electronic financial operations risk management, as well as guarantee the business continuity and services stability and performance above standards industry KPI.

Demonstrated outstanding performance as Functional Leader and End-User Representative for Online and Mobile Banking Financial Services.

Member of Project Management Team for Online Banking and Mobile Banking solutions.

Quality Assurance Leader for design layouts (HTML, CSS and JavaScript), Usability and Functionality.

UX/UI designs for Desktop and Mobile Browsers as well as iOS and Android Apps for the new Digital Banking solutions.

Increased profits 64% by implementing a new fee collection process through creativity and innovative thinking – zero cost investment.

Reduced expenses and enhanced security by 35% due to the identification and remediation of vulnerabilities after 15 successfully conducted Ethical Hacking Tests over the Online Banking and Mobile Banking solutions.

Surpassed revenue goals for four consecutive quarters by increasing total annual electronic transactions over the web and mobile banking channels by 101%.

Developed a variety of administrative tools to optimize staff time by automatizing daily processes of generating electronic transactions reports and staff performance indicators.

Improved Online Banking User Experience substantially by introducing enhanced process flows.

During the course of my banking career, I have held positions of Innovation and Development Process Senior Analyst, Online Banking and Mobile Service Coordinator and Online Banking and Mobile Banking Operations Manager.

Web Developer, Web Designer, Graphic Designer and Tech Guru

Independent Consultant

Maracaibo, Venezuela. 04/2005 to 05/2010

Achieved complete client satisfaction through Web design, development and Content Management of websites for small and medium-sized businesses.

Created stunning logo designs, corporate images, giant posters for billboards, print media ads, animated web ads, iconography, user interface and other visuals were delivered fully complying with defined delivery times.

Provided hardware and software support for Windows PCs users.

Education/Training

Certificate of Equivalence of Studies, Bachelor of Science in Computer Engineering, USA. June 2017.

Lock out/Tag out Training. Alcon Laboratories, Duluth, GA. USA. 2016

PM Tech Training and Certification. Alcon Laboratories, Duluth, GA. USA. 2016

Holistic Coaching Workshop for Supervisors and Managers. BOD Banco Universal. Maracaibo, Venezuela. 2010

Web site Developer (Webmaster Diplomat). Universidad Rafael Belloso Chacin (URBE). Maracaibo, Venezuela. 2009

Bachelor’s Degree in Computer Engineering. URBE. Maracaibo, Venezuela. 2005

Fundamentals of Java Programming Language. URBE. Maracaibo, Venezuela. 2004

CCNA Training - Routers and Routing Basics of the Cisco Networking Academy Program (CNAP). URBE. Maracaibo, Venezuela. 2004

CCNA Training - Networking Basics of the CNAP. URBE. Maracaibo, Venezuela. 2003

Professional Skills

Keen Eye for Troubleshooting, Analytical thinking, User Acceptance Lead and Tester, Quality Assurance Lead and Tester, Process Development and optimization, Innovation, Data Mining, Excel Dashboards, Pivot Tables, Dynamics Tables and Charts, Self-Motivated, Management, UX/ UI, Web designing, Mobile Apps UI designs, Leadership, Coaching, Mentoring, Ethical Hacking, Customer satisfaction oriented, Hardware and Software Troubleshooting.

Tech Experience

Werum MES, Zenon SCADA System, Adobe Dreamweaver, Adobe Fireworks, Microsoft Office Suite, Microsoft Visio, HTML, CSS, JavaScript, AJAX, PHP, MySQL, TCP/IP, SSL, TLS, SSH, VPN, Microsoft Windows, CMS Installation and Content Management, Bootstrap framework, Responsive web design, Personal Web Server Installation and Configuration, PC Tech support, LAN Setup and Maintenance.

Employment Reference

Josiah Malonga, Phone: +1-678-***-****

Production Team Leader at Alcon Laboratories

Kathan Mahdi, Phone: +1(404) 824-580

Electro-mechanic II at Alcon Laboratories

Eldon Green, Phone: +1-678-***-****

Trainer/Project Coordinator at Alcon Laboratories

David Kazadi, Phone: +1-678-***-****

Lead Production Tech at Alcon Laboratories

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