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Manager Customer Service

Location:
East London, Eastern Cape, South Africa
Salary:
9000
Posted:
August 23, 2018

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Resume:

CURRICULUM VITAE OF CARMEN GRESHUN KUSTER

PERSONAL DETAILS

FIRST NAMES : CARMEN GRESHUN

SURNAME : KUSTER

IDENTITY NUMBER : 830**********

CITIZENSHIP : SOUTH AFRICAN

ETHNIC GROUP : COLOURED

DEPENDANTS : 2

MARITAL STATUS : DIVORCED

LANGUAGES : ENGLISH, AFRIKAANS, XHOSA

ADDRESS : 2 ETNA STREET

BRAELYN

EAST LONDON

5247

CONTACT NUMBERS : 084*******

043-*******

E MAIL ADDRESS : ac6r6e@r.postjobfree.com

EDUCATIONAL QUALIFICATIONS

SCHOOL ATTENDED : HIGH SCHOOL STRELITZIA (UITENHAGE)

HIGHEST GRADE : 12 (MATRIC)

YEAR PASSED : 2000

SUBJECTS PASSED : AFRIKAANS HG

ENGLISH HG

ACCOUNTINGS SG

BIOLOGY SG

BUSINESS ECONOMICS SG

TYPING SG

TERTIARY QUALIFICATIONS

INSTITUTION : PC TRAINING & BUSINESS COLLEGE (EAST LONDON)

YEAR : 2001

QUALIFICATION : DIPLOMA IN ADVANCED EXECUTIVE SECRETARIAL STUDIES

SUBJECTS : BUSINESS SKILLS THEORY

CASE STUDY

COMPUTER SKILLS THEORY

COMPUTER SKILLS PRACTICAL

CONTENTS:

EFFECTIVE BUSINESS COMMUNICATION

OFFICE PRACTICE

TYPING TECHNOLOGY

SWITCHBOARD AND TELEMARKETING SKILLS

ASSERRTIVENESS SKILLS

EFFICIENCY SKILLS

ORGANISATIONAL SKILLS

INTRODUCTION TO PERSONAL COMPUTERS

WINDOWS ’98 & 2000

MICROSOFT OUTLOOK & ACCESS

MICROSOFT WORD, EXCEL & POWERPOINT

DESKTOP PUBLISHING

INTERNET EXPLORER

PC VIRUS

INSTITUTION : CCS-IT (EAST LONDON)

YEAR : 2002

QUALIFICATION : MICROSOFT INTEGRATED TECHNINAL SPECIALIST (MITS)

SUBJECTS : A+ (PASSED)

N+ (FAILED)

INET+ (PASSED)

VISUAL BASICS (PASSED)

INSTITUTION : LILITHA COLLEGE OF NURSING (EAST LONDON – P.E)

YEAR : 2010

QUALIFICATION : REGISTERED AS ENROLLED NURSING ASSISTANT (AWAITING

CERTIFICATE FROM SOUTH AFRICAN NURSING COUNCIL)

SUBJECTS PASSED : FUNDAMENTALS OF NURSING SCINCE (FNS)

COMMUNITY NURSING SCIENCE 1 (CNS 1)

BIOLOGICAL NURSING SCIENCE 1 (BNS 1)

ETHOS OF NURSING 1 (NEPP 1)

PHARMACOLOGY 1 (PHARM 1)

SOCIAL SCIENCES 1 (SOS 1)

WORK EXPERIENCE

RETAIL : EDGARS RED SQUARE, EDGARS, FOSCHINI

EXPERIENCE : 5 YEARS +

POSITIONS HELD : CASUAL CREDIT CLERK

COSMETIC CONSULTANT

DUTIES : TO BE DISCUSSED DURING INTERVIEW

PRIVATE SECTOR : OLD MUTUAL CLIENT SERVICES (EAST LONDON)

POSITION : CLIENT SERVICE CONSULTANT

DURATION : 2 YEARS

DUTIES : BEING WELL GROOMED

PUNCTUALITY

ATTENDING TO CLIENTS

EXCELLENT CUSTOMER SERVICE

HANDLING OF A BUSY SWITCHBOARD

FILLING

DEALING WITH COMPLAINTS, ENQUIRIES & FOLLOW UPS

BEING ABLE TO WORK UNDER PRESSURE & INDEPENDANTLY

WORKING INDIVIDUALLY AND AS PART OF A TEAM

PROCESSING OF CLAIMS AND LOANS

INTERNET & COMPUTER LITERACY

GOOD TYPING AND COMMUNICATION SKILLS

RELIEVING AT THE RECEPTION AREA

DIRECTING CLIENTS TO THE APPROPRIATE ADVISORS FOR

ADVICE

REFERENCES:

MR NICO CLAASSEN (PRINCIPAL)

HIGH SCHOOL STRELITZIA

UITENHAGE

041-***-****

MISS T MAKOLOTA (LECTURER & HEAD OF DEPARTMENT)

PC TRAINING & BUSINESS COLLEGE

EAST LONDON

043-***-****

MRS PREMILLA CHAIN (STORE ASSISTANT MANAGER)

RED SQUARE VINCENT PARK

EAST LONDON

082-***-****

MRS LETITIA JACOBS (COSMETIC MANAGER)

EDGARS BEACON BAY

EAST LONDON

043-***-****

MRS JAMEELA ABRAHAMS (COSMETIC MANAGER)

FOSCHINI VINCENT PARK

EAST LONDON

062-***-****



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