Manager Customer Service
Resume:
CURRICULUM VITAE OF CARMEN GRESHUN KUSTER
PERSONAL DETAILS
FIRST NAMES : CARMEN GRESHUN
SURNAME : KUSTER
IDENTITY NUMBER : 830**********
CITIZENSHIP : SOUTH AFRICAN
ETHNIC GROUP : COLOURED
DEPENDANTS : 2
MARITAL STATUS : DIVORCED
LANGUAGES : ENGLISH, AFRIKAANS, XHOSA
ADDRESS : 2 ETNA STREET
BRAELYN
EAST LONDON
5247
CONTACT NUMBERS : 084*******
E MAIL ADDRESS : ******.********@*****.***
EDUCATIONAL QUALIFICATIONS
SCHOOL ATTENDED : HIGH SCHOOL STRELITZIA (UITENHAGE)
HIGHEST GRADE : 12 (MATRIC)
YEAR PASSED : 2000
SUBJECTS PASSED : AFRIKAANS HG
ENGLISH HG
ACCOUNTINGS SG
BIOLOGY SG
BUSINESS ECONOMICS SG
TYPING SG
TERTIARY QUALIFICATIONS
INSTITUTION : PC TRAINING & BUSINESS COLLEGE (EAST LONDON)
YEAR : 2001
QUALIFICATION : DIPLOMA IN ADVANCED EXECUTIVE SECRETARIAL STUDIES
SUBJECTS : BUSINESS SKILLS THEORY
CASE STUDY
COMPUTER SKILLS THEORY
COMPUTER SKILLS PRACTICAL
CONTENTS:
EFFECTIVE BUSINESS COMMUNICATION
OFFICE PRACTICE
TYPING TECHNOLOGY
SWITCHBOARD AND TELEMARKETING SKILLS
ASSERRTIVENESS SKILLS
EFFICIENCY SKILLS
ORGANISATIONAL SKILLS
INTRODUCTION TO PERSONAL COMPUTERS
WINDOWS ’98 & 2000
MICROSOFT OUTLOOK & ACCESS
MICROSOFT WORD, EXCEL & POWERPOINT
DESKTOP PUBLISHING
INTERNET EXPLORER
PC VIRUS
INSTITUTION : CCS-IT (EAST LONDON)
YEAR : 2002
QUALIFICATION : MICROSOFT INTEGRATED TECHNINAL SPECIALIST (MITS)
SUBJECTS : A+ (PASSED)
N+ (FAILED)
INET+ (PASSED)
VISUAL BASICS (PASSED)
INSTITUTION : LILITHA COLLEGE OF NURSING (EAST LONDON – P.E)
YEAR : 2010
QUALIFICATION : REGISTERED AS ENROLLED NURSING ASSISTANT (AWAITING
CERTIFICATE FROM SOUTH AFRICAN NURSING COUNCIL)
SUBJECTS PASSED : FUNDAMENTALS OF NURSING SCINCE (FNS)
COMMUNITY NURSING SCIENCE 1 (CNS 1)
BIOLOGICAL NURSING SCIENCE 1 (BNS 1)
ETHOS OF NURSING 1 (NEPP 1)
PHARMACOLOGY 1 (PHARM 1)
SOCIAL SCIENCES 1 (SOS 1)
WORK EXPERIENCE
RETAIL : EDGARS RED SQUARE, EDGARS, FOSCHINI
EXPERIENCE : 5 YEARS +
POSITIONS HELD : CASUAL CREDIT CLERK
COSMETIC CONSULTANT
DUTIES : TO BE DISCUSSED DURING INTERVIEW
PRIVATE SECTOR : OLD MUTUAL CLIENT SERVICES (EAST LONDON)
POSITION : CLIENT SERVICE CONSULTANT
DURATION : 2 YEARS
DUTIES : BEING WELL GROOMED
PUNCTUALITY
ATTENDING TO CLIENTS
EXCELLENT CUSTOMER SERVICE
HANDLING OF A BUSY SWITCHBOARD
FILLING
DEALING WITH COMPLAINTS, ENQUIRIES & FOLLOW UPS
BEING ABLE TO WORK UNDER PRESSURE & INDEPENDANTLY
WORKING INDIVIDUALLY AND AS PART OF A TEAM
PROCESSING OF CLAIMS AND LOANS
INTERNET & COMPUTER LITERACY
GOOD TYPING AND COMMUNICATION SKILLS
RELIEVING AT THE RECEPTION AREA
DIRECTING CLIENTS TO THE APPROPRIATE ADVISORS FOR
ADVICE
REFERENCES:
MR NICO CLAASSEN (PRINCIPAL)
HIGH SCHOOL STRELITZIA
UITENHAGE
MISS T MAKOLOTA (LECTURER & HEAD OF DEPARTMENT)
PC TRAINING & BUSINESS COLLEGE
EAST LONDON
MRS PREMILLA CHAIN (STORE ASSISTANT MANAGER)
RED SQUARE VINCENT PARK
EAST LONDON
MRS LETITIA JACOBS (COSMETIC MANAGER)
EDGARS BEACON BAY
EAST LONDON
MRS JAMEELA ABRAHAMS (COSMETIC MANAGER)
FOSCHINI VINCENT PARK
EAST LONDON
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