Program Manager
Resume:
Gary L. Heit
*** ******* ******, *** *, Juno Beach, Florida 33408
******@*******.***
Senior Information Technology Delivery Executive driving strategic change and digital transformation within global environments. Candid and rational communication style that resurrects executive relationships, diffuses crisis situations and facilitates the establishment and execution of large, complex corporate initiatives. Program Management and PMO leader providing solutions and results-focused successes across multiple industries. Multiple Oracle ERP and Cloud implementations both global and domestic.
Experience Summary
Cognizant Technology Solutions, June 2012 – June 2017
Director, Delivery Executive, Management Consultant
oTesting Director (Digital Learning) – Led an onshore and offshore testing team of 25 on an Oracle HCM Cloud upgrade program remediation. Enabled program to complete on schedule.
oProgram Director (Automotive) – Managed and led a Data Center Migration program remediation team of 20 responsible for the development of the Migration Roadmap. Able to complete roadmap on schedule.
oProgram Director (Printing Services) – Responsible for the program remediation team of 15 responsible for the integration of a Healthcare Annual Enrollment Printing Solution and associated new technologies. Reestablished the credibility and relationship between my customer and their client.
oProgram Director (Insurance) – Directed a Guidewire Insurance ERP program assessment and remediation roadmap over a team of 5. The CTO stopped the program and restarted it with all recommendations.
oProgram Director (Public Utility) – Led a remediation team of 10 responsible for the development of a 3-year implementation roadmap for an Enterprise Content Management program. Improved stakeholder relations.
oProgram Director Acquisition Integration (Oil and Gas) – Managed a team of 22 responsible for the integration of an acquisition’s ERP software platforms and technologies into a Cloud environment.
oProgram Director PMO Creation and Management (Healthcare Provider) – Led an ACA Portal Integration program remediation and program health checks. There were 110 resources on the program team that included 20 separate consulting vendors. Able to forecast Cap/Ex spend for CIO for the first time. Improved performance against schedule.
oProgram Director PMO Creation and Management (Retail and Consumer Goods) – Developed and managed a PMO team of 6 charged with the oversight of all domestic and global implementations. Improved program/project completion rate.
oProgram Director PMO Creation and Management (Insurance) – Established and managed a Guidewire delivery PMO. Managed a team of 28.
oAdditional responsibilities:
Business development
RFP responses
Health check analysis tool development at the Project, Program and Portfolio levels
The Hackett Group, February 2012 – June 2012
Senior Director, Delivery Executive, Management Consultant
oProgram Director PMO Creation and Management (Corporate/Retail Office Supplies) – Led a program remediation that developed and managed a PMO for an Oracle ERP HCM upgrade. Program performance against scheduled improved.
Oracle Corporation, October 1994 – April 2011
Senior Director, Global Delivery Executive
oProgram and Relationship Management (Financial Services) – Responsible for the implementation of PeopleSoft and Oracle (On Demand/Cloud) applications and technologies while directing a team of 22 resources. Improved performance against schedule and budget. Reestablished senior executive relationships.
oProgram Planning, Stabilization and Relationship Management (Higher Education) – Managed a 58-person team responsible for the remediation of a PeopleSoft Higher Education and Oracle (On Demand/Cloud) Technologies program.
oProject Stabilization and Relationship Management (State Government) – Led a team of 20 responsible for the redesign of a State Treasury System consisting of PeopleSoft Treasury Management, Financials, Procurement and Self-Service Time and Expenses.
oProgram Director Oracle ERP Implementation Roadmap (Automotive) - Managed global and domestic Oracle ERP implementations.
oBusiness Development and Sales Management (Life Sciences) – Led a team of 3 responsible for the implementation roadmap for an Oracle Product Lifecycle Management solution.
oSenior Program Director PMO Development and Management (Aerospace) – Led a team of 38 responsible for Product Lifecycle Management, Complex Maintenance, Refurbishment and Overhaul, Supply Chain and Manufacturing stabilization and upgrade. Reduced customizations from 34 thousand to 7 thousand, improving maintainability and performance in the target solution.
oSenior Program Director (Steel Manufacturing) – Responsible for the remediation of an Oracle (On Demand) EBS, Supply Chain and Manufacturing environment. Reduced custom coding and met scheduled completion date.
oProgram Director Mainframe Migration (Automotive After Market Parts and Extended Warranty Originator) – Led a team of 19 responsible for the remediation of a CRM and Financials mainframe migration.
oProgram Director (Financial Self-Service, Security and Services) – Responsible for the remediation of CRM and SCM Customizations.
oSenior Program Director PMO Development and Management (Broadcast Home Shopping Network) – Directed a team of 28 for the remediation of Oracle ERP, Call Center and Business Intelligence solutions.
oProgram Director PMO Development and Management (Energy Generation and Brokerage) – Led a team of 16 responsible for the remediation of Oracle ERP and HCM solution.
oSenior Program Director PMO Development and Management (Telecommunications Equipment) - Responsible for the global deployment of Oracle applications and technologies for multiple divisions both domestic and international.
oAdditional activities:
Mid-Atlantic Sr Practice Director - Functional
Business development
RFP responses
Internal Oracle Consulting Program and Project Management Standardization: Senior Project Director
Financial Applications: Practice Management of State and Local engagements and resources. Oracle Applications
Student Services Applications: Executive Sponsor for Public, Private and State Universities Oracle Applications
PricewaterhouseCoopers, LLC, 1992 – 1994
Sr Manager, Management Consulting Services
Alexander Consulting Group, Inc, LLC, 1990 – 1992
Financial Systems Administration
Chemical Bank, 1986 - 1989
Assistant Treasurer/Senior Program Director
Education
BS Management Sciences, Binghamton University
Majored in Accounting and Finance
Additional Corporate Affiliations
Schering Plough (Life Sciences)
Stryker Orthopaedics (Life Sciences)
Northeastern State University (Higher Education)
Hardin Simmons University (Higher Education)
Mercury Marine Corporation (Marine Engine Manufacturing)
Hadco (Circuit Board Manufacturing)
IVAX (Manufacturing)
Alcoa (Steel Manufacturing)
Black and Decker (Hardware and Tool Manufacturing)
Chase Manhattan Bank (Financial Services)
ABN AMRO (Financial Services) - Netherlands
MBNA (Financial Services)
Cap One (Financial Services)
National Westminster Bank (Financial Services) - London
Aetna (Insurance)
Merrill Lynch (Capital Markets)
Knight Ridder (Media)
Manugistics (Software)
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