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Customer Service Assistant

Hamden, Connecticut, United States
August 23, 2018

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Pauline E. Ryan-Gildea

Hamden, CT *****203-***-**** •

Diligent Team Player Offering Administrative and Customer Service Support

Well-organized and adept at multi-tasking and prioritizing. Outstanding communication and customer service skills, team player who easily establishes rapport and trust. Ability to work with minimal supervision, detail-oriented, accurate, and focused.

Computer Skills/Software Programs:

Microsoft Office Suite



Assistant Teacher-Pre-K

Hamden School Readiness Program/Hamden Early Learning Program Hamden, CT 2006-2018

Promoted from open and closer to part-time and subsequently promotion to full-time.

Coordinated and facilitated the Lending Library for the entire Pre-K program (9 Classrooms in

four different locations).

Supported development of self-help skills for 3-4 year old children.

Supported Pre-K teachers with delivery of lesson plans.

Provided assistance and support to family members as needed.

Supported the general operations of the program and classroom.

Tracked student attendance as well as parent sign in and out sheet.

Medical record keeping for all students, responsible for ensuring all required vaccinations were

current, and medications had not expired.

Administrative support as assigned.

Provided assistance in other classrooms as needed and directed by administration.

Substitute Assistant Pre-K Teacher

Hamden School Readiness Program-Church Street School, Hamden, CT 2004-2006

Promoted to permanent open and closer at Church Street School providing substitution for part-time and full-time staff as assigned for all classrooms.

Per diem assignments as substitute Assistant Pre-K Teacher, providing general classroom support as assigned.

Filled in for full-time and other part-time staff as needed.

Polling Institute-Interviewer

Quinnipiac University Polling Institute, Hamden, CT 2011-2012 Excellent evaluation while being observed during polling interviews.

Conducted telephone surveys on various issues in the news (i.e. political races, public policy, etc.).

Responsible for conducting surveys without bias.

Data was input into the system accurately.


Hamden Family Resource Center, Hamden, CT 2006-2008

Cared for children while parents were at English class.

Cared for children while parents gained information regarding Kindergarten classes for incoming


Provided activities and projects for children.

Recess Aide

Church Street Elementary School, Hamden, CT 1996-2006

Supervised children from ages 5-12 years old during recess hours, organized activities.

Responsible for safety of all children and reported any concerns to principal as was needed.

Resolved any student issues/conflicts.


Minute Mart, Hamden, CT 1990-1997

Operated cash register, handled cash transactions and reconciled daily register. .

Collected payments, issued receipts, refunds, change or tickets.

Customer service to resolve any questions or complaints.

Issued Lottery Tickets with accuracy.

Workers Compensation Claims

Zurich-American Insurance Company, North Haven, CT 1985-1990

Initially hired as a mail clerk with advancement to insurance quoting as well as managing workers compensation and medical claims.

Applied insurance rating systems.

Contacted insured or other involved persons to obtain missing information.

Organized and worked with detailed office or warehouse records, using computers to enter, access, search and retrieve data.

Prepared and reviewed insurance-claim forms and related documents for completeness.

Provided customer service, such as giving limited instructions on how to proceed with claims or provided referrals to local contractors as appropriate.

Reviewed insurance policy to determine coverage.

Transmitted claims for payment or further investigation.

Various administrative duties as assigned.

Distributed correspondence and mail.


Post University, Waterbury, CT Early Childhood Education/Communication

ACES, Hamden, CT Child Development Associate Certification

Zurich-American Insurance Company, North Haven, CT General Liability Rating Certification

Worker’s Compensation, Medical Only Training

Volunteer Work:

Parent Teacher Association, Hamden, CT 1997-current

Served on the Church Street Elementary School PTA Board various times since 1997

Responsible for record keeping and meeting organization, administrative duties as assigned

Provide support during PTA sponsored events in various capacities

Assist in the planning of activities and events that are open the school as well as the public.

Volunteer work included in the classrooms, library as well as main office as requested

Assisted in many capacities with the PTO at Hamden High School as well as the PTA at Hamden Middle School.

Blessed Sacrament Church, Hamden, CT 1996-1999

Religious Education Teacher

Providing Religious Education weekly for ages 5and 6.


ACES, Hamden, CT Child Development Associate Certification

Zurich-American Insurance Company, North Haven, CT General Liability Rating Certification

Worker’s Compensation, Medical Only Training

Pauline E. Ryan-Gildea

Hamden, CT 06514



Guadalupe Martinez-Kuillan

Hamden Family Resource Center

95 Church Street

Hamden, CT 06514


Lynne Malone

Hamden School Readiness Program

(Former Director)


Joyce Kossman

Church Street School

(Former Principal)


Barbara Prentice

Tanglewood Drive

Hamden, CT 06518


Patricia Afragola

240 Hill Street

Hamden, CT 06514


Jackie Camputaro

Church Street

Hamden, CT 06514


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