CLINICAL PHARMACIST
Resume:
CLINICAL PHARMACIST
QUALIFICATIONS PROFILE
Detail-oriented, results-driven, and highly focused professional, with experience in the pharmaceutical industry; complemented with background in prior authorization requirements, prior authorization submission, clinical appeal letter creation, specialty medications, and specialty disease state clinical outcomes management. Adept at managing and accomplishing organizational goals and objectives as well as establishing positive work relationships with clients, staff, and all levels of individuals. Equipped with outstanding communication, interpersonal, organizational, time management, and problem-solving skills. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and SharePoint; and familiar with various EMR systems.
Core Competencies
Pharmaceutical Operations Customer Service Inventory Control Medication Management
Training Facilitation Regulatory Compliance Organizational Leadership
PROFESSIONAL EXPERIENCE
ReCept Pharmacy, grapevine, tx
Regional Director 2017–2018
Contributed to the conversion of company’s flagship store in Fort Worth, Texas to a new pharmacy operating system
Performed a wide array of tasks, such as training all pharmacy staff on new systems, creating new workflow to support new software, verifying and organizing patient files, and providing onsite supervision and continuing training after go live
Offered clinical support including prior authorization completion to the store after go live
Assumed full accountability for all specialty clinical appeals and training on newly approved specialty medications
Designed workflow process to improve referrals from the client to the pharmacy
Participated in onsite meetings with contractors, architect, and client to guarantee accomplishment of construction timeline for new pharmacy location
Facilitated the training and conversion of multiple pharmacy locations after the completion of pharmacy buyouts
Managed annual inventory completion for all ReCept Stores
Prepared training checklists and pharmacy pre-opening checklists to standardize operations
Served on quality improvement committee and contributed to several quality improvement projects
Key Highlights
Demonstrated effectiveness in completing workflow process revision at new pharmacy location thus increasing script volume from 50 to 700 per months from April 2018 to August 2018
Displayed proven ability in writing more than 250 unique clinical appeal letters for specialty medications
Implementation Manager 2014–2017
Managed the opening of boutique specialty pharmacies inside physician offices to effectively manage patients with complicated disease states which involved completing prior authorizations, appeals, medication injection training, and triaging of medication
Directed project plans from construction to pharmacy operation
Led the setup of vendor accounts and initial pharmacy setup which included placement of initial supply orders, along with hardware installation, and testing of hardware and software
Held responsibility in interviewing and hiring pharmacy staff and developing workflow processes to foster a collaborative atmosphere between the physician office staff and pharmacy staff to improve patient care
Applied skills in training pharmacy staff regarding standard operating procedures (SOP), pharmacy operating system, legal requirements, and unique workflow designed for their site
Interfaced with physician clients and physician owners to ensure attainment of their goals
Took charge of familiarizing client with pharmacy laws and regulations to ensure legal and ethical operation of the pharmacy
Handled the clinical training of pharmacy staff to the specific disease state managed by their physician practice site including familiarization with unique disease states, prior authorization processes, and best practices for specialty medications commonly prescribed by their physician
Supervised the training and use of clinical outcomes management software for specialty disease states
Directed the transition of an established physician-owned pharmacy from previous management company to ReCept management which included the conversion of data from an old operating system to ReCept’s operating system
Provided training to pharmacy staff on new system and complete workflow overhaul
Aided owner in recovering two million dollar audit
Key Highlight
Played a lead role in opening 10 pharmacies with different specialty disease states, such as dermatology, gastroenterology, rheumatology, pain management, infectious disease, diabetes, and pediatric psychiatry from 2014 to 2017
CVS Pharmacy, Mineral Walls, TX; Azle, TX; Burleson, TX
Pharmacist in-Charge (PIC) 2011–2014
Drove efforts in training new inventory specialist while helping the store achieve customer service goals within two months
Handled the completion of total pharmacy reset by determining and returning approximately $200K worth of out of date inventory
Acted as pod leader of four stores in district, which involved driving customer service goals, flu targets, and training in 2013 and 2014
Worked as certified immunization trainer with APhA in 2013
Presided over weekly conference calls for all stores in district with issues in attaining customer service goals in 2013 and 2014
Key Highlights
Increased customer service metrics from 44% to 92% for single store
Spearheaded the transition of store from 16 open hours of operation to 24 hours
Brought significant increase in customer service metrics from 52% to 72% for the district
Earned nomination and accomplished pre-emerging leader training with CVS in 2013
Successfully directed and achieved district flu shot goal in 2013 and 2014
EDUCATION
Doctor of Pharmacy, 2011
Texas Tech University, Health Sciences Center School of Pharmacy, Lubbock, TX
Coursework in Biology and Chemistry, 2006
Texas Tech University, Lubbock, TX
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