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Palestine, Texas, United States
August 23, 2018

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Detail-oriented, results-driven, and highly focused professional, with experience in the pharmaceutical industry; complemented with background in prior authorization requirements, prior authorization submission, clinical appeal letter creation, specialty medications, and specialty disease state clinical outcomes management. Adept at managing and accomplishing organizational goals and objectives as well as establishing positive work relationships with clients, staff, and all levels of individuals. Equipped with outstanding communication, interpersonal, organizational, time management, and problem-solving skills. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and SharePoint; and familiar with various EMR systems.

Core Competencies

Pharmaceutical Operations Customer Service Inventory Control Medication Management

Training Facilitation Regulatory Compliance Organizational Leadership


ReCept Pharmacy, grapevine, tx

Regional Director 2017–2018

Contributed to the conversion of company’s flagship store in Fort Worth, Texas to a new pharmacy operating system

Performed a wide array of tasks, such as training all pharmacy staff on new systems, creating new workflow to support new software, verifying and organizing patient files, and providing onsite supervision and continuing training after go live

Offered clinical support including prior authorization completion to the store after go live

Assumed full accountability for all specialty clinical appeals and training on newly approved specialty medications

Designed workflow process to improve referrals from the client to the pharmacy

Participated in onsite meetings with contractors, architect, and client to guarantee accomplishment of construction timeline for new pharmacy location

Facilitated the training and conversion of multiple pharmacy locations after the completion of pharmacy buyouts

Managed annual inventory completion for all ReCept Stores

Prepared training checklists and pharmacy pre-opening checklists to standardize operations

Served on quality improvement committee and contributed to several quality improvement projects

Key Highlights

Demonstrated effectiveness in completing workflow process revision at new pharmacy location thus increasing script volume from 50 to 700 per months from April 2018 to August 2018

Displayed proven ability in writing more than 250 unique clinical appeal letters for specialty medications

Implementation Manager 2014–2017

Managed the opening of boutique specialty pharmacies inside physician offices to effectively manage patients with complicated disease states which involved completing prior authorizations, appeals, medication injection training, and triaging of medication

Directed project plans from construction to pharmacy operation

Led the setup of vendor accounts and initial pharmacy setup which included placement of initial supply orders, along with hardware installation, and testing of hardware and software

Held responsibility in interviewing and hiring pharmacy staff and developing workflow processes to foster a collaborative atmosphere between the physician office staff and pharmacy staff to improve patient care

Applied skills in training pharmacy staff regarding standard operating procedures (SOP), pharmacy operating system, legal requirements, and unique workflow designed for their site

Interfaced with physician clients and physician owners to ensure attainment of their goals

Took charge of familiarizing client with pharmacy laws and regulations to ensure legal and ethical operation of the pharmacy

Handled the clinical training of pharmacy staff to the specific disease state managed by their physician practice site including familiarization with unique disease states, prior authorization processes, and best practices for specialty medications commonly prescribed by their physician

Supervised the training and use of clinical outcomes management software for specialty disease states

Directed the transition of an established physician-owned pharmacy from previous management company to ReCept management which included the conversion of data from an old operating system to ReCept’s operating system

Provided training to pharmacy staff on new system and complete workflow overhaul

Aided owner in recovering two million dollar audit

Key Highlight

Played a lead role in opening 10 pharmacies with different specialty disease states, such as dermatology, gastroenterology, rheumatology, pain management, infectious disease, diabetes, and pediatric psychiatry from 2014 to 2017

CVS Pharmacy, Mineral Walls, TX; Azle, TX; Burleson, TX

Pharmacist in-Charge (PIC) 2011–2014

Drove efforts in training new inventory specialist while helping the store achieve customer service goals within two months

Handled the completion of total pharmacy reset by determining and returning approximately $200K worth of out of date inventory

Acted as pod leader of four stores in district, which involved driving customer service goals, flu targets, and training in 2013 and 2014

Worked as certified immunization trainer with APhA in 2013

Presided over weekly conference calls for all stores in district with issues in attaining customer service goals in 2013 and 2014

Key Highlights

Increased customer service metrics from 44% to 92% for single store

Spearheaded the transition of store from 16 open hours of operation to 24 hours

Brought significant increase in customer service metrics from 52% to 72% for the district

Earned nomination and accomplished pre-emerging leader training with CVS in 2013

Successfully directed and achieved district flu shot goal in 2013 and 2014


Doctor of Pharmacy, 2011

Texas Tech University, Health Sciences Center School of Pharmacy, Lubbock, TX

Coursework in Biology and Chemistry, 2006

Texas Tech University, Lubbock, TX

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