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Customer Service Representative

Location:
Baguio, Benguet, Philippines
Posted:
August 23, 2018

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Resume:

Upper Pinget, Baguio City / 090********/ ac6r2n@r.postjobfree.com

RHOMEL D. MALINAO

Objectives

To join a reputable organization where I can harness and prove my skills in any fulfilling positions related to Customer Service, Sales, and Techno – Commercial positions.

Education

1996 – 2001 University of San Jose – Recoletos Cebu City, Phils.

Bachelor of Science in Computer Engineering

1992 – 1996 University of San Jose – Recoletos Cebu City, Phils.

Employment outside the Philippines

August 2011 – August 2012 DEBENHAMS, Sahara Centre Dubai, U.A.E.

Retail Sales Associate

●Serves as representative of the Store to perform the required professionalism and quality service excellence to the staff and customers.

●Single point where all customers queries, problems and complaints are addressed.

●Receives and process Deliveries, Stockroom arrangements and replenishment of items in the floor.

●Generates and verifies production reports every shift.

2002 – 2005 TRACE Storage Technology Corp. Hsinchu, Taiwan, P.R.O.C.

Electronic Technician

●Performs quality inspections

●Operates and troubleshoots equipments

●Generates and verifies production reports at the end of every shift

Employment in the Philippines

●Call Center Experiences

March 2018 – August 2018 Sitel Baguio SM Cyberzone, Upper Harrison, Baguio City

Customer Service Representative

●Handles AT&T DirecTV account

●Ensures all hotline incoming calls are received specially BGIS issues

●Receives and processes Client queries, claims and concerns

●Provides customer service support to Client to resolve their issues

●Follows-up with Clients for status after resolution of problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

June 2017 – March 2018 HCL (Apria Healthcare) Tower 3 Science Hub, McKinley

Senior Executive CSR

●Handles Apria Healthcare account

●Ensures all hotline incoming calls are received specially CPAP supplies issues

●Receives and processes Client queries, claims and concerns

●Provides customer service support to Client to resolve their issues

●Follows-up with Clients for status after resolution of problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

October 2016 – May 2017 Concentrix (Google) Uptown Mall, BGC

Technical Support Representative

●Handles Google (Universal Agent) account

●Ensures all hotline incoming calls are received specially technical calls

●Receives and processes Client queries, claims and concerns

●Provides technical support to Client to resolve technical issues

●Follows-up with Clients for status after resolution of technical problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

December 2014 – September 2015 CONVERGYS Camp John Hay, Baguio

Customer Service Representative

●Handles e - Bay N.A. account

●Ensures all hotline incoming calls are received

●Receives and processes Client queries, claims and concerns

●Provides customer service support to Client to resolve technical issues

●Follows-up with Clients for status after resolution of technical problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

July 2014 – December 2014 SITEL Phils Loakan road, Baguio

Customer Service Representative

●Handles Capital One account

●Ensures all hotline incoming calls are received financial calls

●Receives and processes Client queries, claims and concerns

●Provides customer service support to Client to resolve their issues

●Follows-up with Clients for status after resolution of technical problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

October 2012 – April 2014 CONVERGYS MDC 100 Eastwood, Libis

Technical Support Representative 2

●Handles AT&T U-Verse account

●Ensures all hotline incoming calls are received specially technical calls

●Receives and processes Client queries, claims and concerns

●Provides technical support to Client to resolve technical issues

●Follows-up with Clients for status after resolution of technical problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

September 2009 – July 2011 CONVERGYS Phils., Inc. Banawa, Cebu

Customer Service Representative

●Handles Sprint IBM postpaid account

●Ensures all hotline incoming calls are received specially escalation calls

●Receives and processes Client queries, claims and concerns

●Provides customer service support to Client whereby able and coordinates with Technical Specialist to resolve further technical issues

●Follows-up with Clients for status after resolution of technical problems

●Prepares and summarizes all open, closed and pending actions for weekly performance reporting

●Other Job Experiences

2007 – 2009 GSK Pharmaceuticals Makati City, Phils.

Medical Representative

●Visit prospect clients/doctors to present and make negotiations about the featured products

●Sell and give samples to prospected clients/doctors

●Inform clients/doctors about the product’s price, warranty, nutritional value, side effects, and other important information

●Make a routine visit to different hospitals and community centers to present the products

●Make presentations to clients/doctors

●Advices customers on the suitable medicines or equipments

●Arrange orders and reservations ordered products

●Make negotiations with the pharmaceutical company about the price and demand of the customers

2005 – 2007 FILINVEST Land, Inc. Cebu City, Phils.

Property Sales Consultant

●Attends to Client inquiries of the following nature: sales (house, lot or house-and-lot) and property valuations

●Assembles detailed property portfolio and presentations tailored to the needs of Clients

●Builds awareness and knowledge of the property market and study factors influencing property market Client service

●Collect full details of properties which includes photo shooting, arranging viewings and showing the property to potential Clients during Open House

●Attends “Property nature” events such as exhibitions, property launchings, presentations, seminars and etc.

●Assists Clients in preparing necessary Sales documents

Personal Information

Date of birth: July 13, 1979

Place of birth: Cebu City

Languages: English, Filipino and Cebuano

Status: Married

Spouse name: Mylene Patricia Joy T. Malinao

References are available upon request



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