Customer Service Representative
Resume:
Upper Pinget, Baguio City / 090********/ ***************@*****.***
RHOMEL D. MALINAO
Objectives
To join a reputable organization where I can harness and prove my skills in any fulfilling positions related to Customer Service, Sales, and Techno – Commercial positions.
Education
1996 – 2001 University of San Jose – Recoletos Cebu City, Phils.
Bachelor of Science in Computer Engineering
1992 – 1996 University of San Jose – Recoletos Cebu City, Phils.
Employment outside the Philippines
August 2011 – August 2012 DEBENHAMS, Sahara Centre Dubai, U.A.E.
Retail Sales Associate
●Serves as representative of the Store to perform the required professionalism and quality service excellence to the staff and customers.
●Single point where all customers queries, problems and complaints are addressed.
●Receives and process Deliveries, Stockroom arrangements and replenishment of items in the floor.
●Generates and verifies production reports every shift.
2002 – 2005 TRACE Storage Technology Corp. Hsinchu, Taiwan, P.R.O.C.
Electronic Technician
●Performs quality inspections
●Operates and troubleshoots equipments
●Generates and verifies production reports at the end of every shift
Employment in the Philippines
●Call Center Experiences
March 2018 – August 2018 Sitel Baguio SM Cyberzone, Upper Harrison, Baguio City
Customer Service Representative
●Handles AT&T DirecTV account
●Ensures all hotline incoming calls are received specially BGIS issues
●Receives and processes Client queries, claims and concerns
●Provides customer service support to Client to resolve their issues
●Follows-up with Clients for status after resolution of problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
June 2017 – March 2018 HCL (Apria Healthcare) Tower 3 Science Hub, McKinley
Senior Executive CSR
●Handles Apria Healthcare account
●Ensures all hotline incoming calls are received specially CPAP supplies issues
●Receives and processes Client queries, claims and concerns
●Provides customer service support to Client to resolve their issues
●Follows-up with Clients for status after resolution of problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
October 2016 – May 2017 Concentrix (Google) Uptown Mall, BGC
Technical Support Representative
●Handles Google (Universal Agent) account
●Ensures all hotline incoming calls are received specially technical calls
●Receives and processes Client queries, claims and concerns
●Provides technical support to Client to resolve technical issues
●Follows-up with Clients for status after resolution of technical problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
December 2014 – September 2015 CONVERGYS Camp John Hay, Baguio
Customer Service Representative
●Handles e - Bay N.A. account
●Ensures all hotline incoming calls are received
●Receives and processes Client queries, claims and concerns
●Provides customer service support to Client to resolve technical issues
●Follows-up with Clients for status after resolution of technical problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
July 2014 – December 2014 SITEL Phils Loakan road, Baguio
Customer Service Representative
●Handles Capital One account
●Ensures all hotline incoming calls are received financial calls
●Receives and processes Client queries, claims and concerns
●Provides customer service support to Client to resolve their issues
●Follows-up with Clients for status after resolution of technical problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
October 2012 – April 2014 CONVERGYS MDC 100 Eastwood, Libis
Technical Support Representative 2
●Handles AT&T U-Verse account
●Ensures all hotline incoming calls are received specially technical calls
●Receives and processes Client queries, claims and concerns
●Provides technical support to Client to resolve technical issues
●Follows-up with Clients for status after resolution of technical problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
September 2009 – July 2011 CONVERGYS Phils., Inc. Banawa, Cebu
Customer Service Representative
●Handles Sprint IBM postpaid account
●Ensures all hotline incoming calls are received specially escalation calls
●Receives and processes Client queries, claims and concerns
●Provides customer service support to Client whereby able and coordinates with Technical Specialist to resolve further technical issues
●Follows-up with Clients for status after resolution of technical problems
●Prepares and summarizes all open, closed and pending actions for weekly performance reporting
●Other Job Experiences
2007 – 2009 GSK Pharmaceuticals Makati City, Phils.
Medical Representative
●Visit prospect clients/doctors to present and make negotiations about the featured products
●Sell and give samples to prospected clients/doctors
●Inform clients/doctors about the product’s price, warranty, nutritional value, side effects, and other important information
●Make a routine visit to different hospitals and community centers to present the products
●Make presentations to clients/doctors
●Advices customers on the suitable medicines or equipments
●Arrange orders and reservations ordered products
●Make negotiations with the pharmaceutical company about the price and demand of the customers
2005 – 2007 FILINVEST Land, Inc. Cebu City, Phils.
Property Sales Consultant
●Attends to Client inquiries of the following nature: sales (house, lot or house-and-lot) and property valuations
●Assembles detailed property portfolio and presentations tailored to the needs of Clients
●Builds awareness and knowledge of the property market and study factors influencing property market Client service
●Collect full details of properties which includes photo shooting, arranging viewings and showing the property to potential Clients during Open House
●Attends “Property nature” events such as exhibitions, property launchings, presentations, seminars and etc.
●Assists Clients in preparing necessary Sales documents
Personal Information
Date of birth: July 13, 1979
Place of birth: Cebu City
Languages: English, Filipino and Cebuano
Status: Married
Spouse name: Mylene Patricia Joy T. Malinao
References are available upon request
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