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Engineer Maintenance

Abu Dhabi, Abu Dhabi, United Arab Emirates
August 22, 2018

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Provakar Biswas

P.O.Box – ****, ICAD-*, Mussafah, Abu Dhabi, UAE.

Mobile: +971-*********/+971-*********

Email: /


To be part of a progressive organization and use my extensive skills in the Managing IT Department, Administration of Windows 2000, 2003, 2008 R2, 2012 R2 Server Hardware and Networks, Mail Server, Firewall Configuration, IP Telephone and introduce new concepts and thereby contribute to the bottom line.

Synopsis of Experience:

Having 22 yrs. Experience: 2 years as Telecommunication Engineer, 2 years as Production Supervisor and the rest in Computer Systems Administration Department, having knowledge of Windows 2000, 2003, 2008 R2, 2012 R2 Server & Exchange Mail Server, LAN and WAN, MPLS, ILL (BSNL, TATA & Vodafone Lease Line), PRI Line, IP Telephone & CCTV Camera.

Core Competencies:

Implementing and managing enterprise wide systems and network monitoring solutions; designing backup strategy for the sites and ensuring scheduled / unscheduled backups as per backup plan and restoration.

Troubleshooting problems pertaining to system performance, application conflicts and system bugs; addressing queries regarding information system / software including maintenance of hardware / software support.

Managing design & implementation of problems and conflicts; suggesting improvement in the operations and processes to make the system fool-proof.

Mapping the requirements and providing customers the best solutions involving evaluation and definition of scope of project and finalization of program / project requirements.

Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels through solution of their problems.

Willing to learn and adapt to new challenges. Having strong interpersonal skill, which provides me with the ability to interact with end-users, Technical Personnel, etc. I am self - motivated, quick learner, team oriented with strong analytical and leadership qualities.

My skill set are summarized into the following broad categories:

Technical skills

Windows 2000, 2003, 2008 R2 and 2012 R2 Server Administration

Server OS including Windows Server 2008 R2, 2012 R2, etc.

Backup Solutions Including Symantec Backup Exec 15.

CISCO Router and Switch Configurations

Checkpoint & FortiGate firewall Installation and configuration.

Antivirus Server Administration (McAfee, Malwarebytes)

Experience with Server Hardware including IBM, Dell & HP

Avaya IPO 500 V2 Installation and configuration.

Video Conference ( 1:2 Point )

CCTV Total Security Systems installation and NVR configuration.

Aability to provide technical support

Knowledge of operating systems (eg. Linux)

Ability to maintain all type of operating system

Knowledge of LAN, WAN, VLAN, Wireless LAN, Broadband, Lease Line, MPLS, ILL, PRI Line.

Knowledge of software installation

Knowledge of network Monitoring.

Implementation of hardware infrastructure

Knowledge GPRS Tracking Systems.

Educational Qualifications:

1.3 yrs Diploma in Electronics & Telecommunication Engineering from GTTI, Kolkata in May 1997.

2.One-year Diploma in IT from NIIT, Mumbai in May 1999.

3.Bachelor of Arts from University of Calcutta in May 1995.

Tools and Methodologies:

Hardware: Dell T110, Dell T310, Dell T410, IBM x Series, Netfinity Series Servers and

PC Intel, Dell, HP, HCL, IBM, Zenith, Compaq. etc., Laptop (Dell, Lenovo, Sony,

Compaq, HCL, HP, etc.)

Operating System: Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows

2000, Windows 98, Windows 95. Windows 2000/2003/2008 R2 /2012 R2 Server,

Mail Server.

Others: MS FrontPage 2000, MS Office (2000, XP, 2003, 2007, 2010, 2013, 2016 & Office

365), Lotus SmartSuite, Lotus Notes etc.

Company: Union Iron & Steel, ICAD-I, Mussafah, Abu Dhabi (April, 2015 to Till Date)

Working with Union Iron & Steel Company LLC, Abu Dhabi as a IT & CCTV Technician.

Job Responsibilities:

IT & CCTV Technician in one of Abu Dhabi’s leading iron manufacturer.

Administrating and troubleshooting windows 2012 server.

Managing user accounts and giving share & security level permissions.

Responsible to install, set up, maintain network and configure the peripherals, cabling and equipment’s accordingly as per the requirement.

Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.

Responsible to monitor whether all the components are available for successful communication.

Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.

Responsible for CCTV Administration (NVR Configuration and Remote accessing).

Responsible for configuring & troubleshooting CISCO ROUTER & SWITCHES.

Responsible for troubleshooting Microsoft windows issues.

Monitoring complete network & providing network statistics.

Responsible for maintaining & troubleshooting network printers.

Responsible for the installation of operating system windows 7, 8.1 & 10.

Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.

Company: Classic Computer, Mahad, Maharashtra, India (July 2014 to February, 2015)

Worked with Classic Computer as a Manager Customer Support (Hardware & Network Department).

Job Responsibilities:

Managing a team of Hardware & Networking Engineers (15th Engineers).

Co-ordination with IT Head & solving critical problems.

Constantly monitoring the performance of Hardware Engineers & time to time training them accordingly.

Planning and Designing of Network Systems for upcoming companies.

Company: Embio Limited, Mahad, Maharashtra, India (February 9, 2000 to July 4, 2014)

Worked with Embio Limited as an Officer – IT / Network Administrator (Overall EDP In-charge).

Job Responsibilities :

Prepare IT budgets in accordance with business strategies.

System Administration of Windows 2000 / 2003 / 2008 R2 Servers, LAN, WAN, MPLS and ILL (BSNL, TATA & Vodafone Lease Line).

Administration of mail & Internet Server.

Installation, Configure and implement of AD, DNS, DHCP, WINS in Windows 2000, 2003 & 2008 R2 Servers.

Setting up of Group Policy

Moving Users, Profiles, Computers

Adding, removing, or updating user account information, resetting passwords, etc.

Answering technical queries.

Applying operating system updates, patches, and configuration changes

Installing and configuring new hardware and software.

Setup of Replication, Devising Backup Strategies.

Wrote batch scripts for regular backups of user files across network

Scheduled automatic Backup and Day to Day Backup from all Departmental PC.

Video Conference (1:2 Point)

Firewall Configuration & Maintain Policy (DHCP, Proxy, etc in FortiGate Firewall).

Analysis of Hardware requirement / up-gradation.

Network trouble shooting, help desk and day to day maintenance of Networks, user training and documentation.

Insuring that the network infrastructure is up and running.

Liaise with vendors and procure necessary hardware and software.

CCTV [PTZ & Normal (Day & Night Mode)] Camera Installation with DVR, Maintenance & Backup Data, etc.

Implemented Security using Roles, Grants and Views

Fact (Accounts Package) Installation & Maintenance.

All QC Lab Instrument (HPLC, GC, UV, Polarimeter, Potentiometer, Humidity Chamber, Miler, etc.) Maintenance, Installation & Backup.

Company: Sanchar Udyog Limited, Mumbai, Maharashtra, India (March 1998 to February 2000)

Worked with Sanchar Udyog Ltd. as a Jr.Tele-communication Engineer. Sanchar Udyog was a communication ltd. company of Telephone, Hot Line, ISDN, Lease Line, Router, Multiplexer, etc.

Job Responsibilities

Installation and maintenance Telephone, ISDN, Hot Line.

Installation and Maintenance Data Line/Lease Line (Modem – RAD-HTU – 2MBPS, RAD-ASM20 & 31-64 KBPS, 2 MBPS, MLDN – 64 KBPS & 2 MBPS), MLLN (Manage Lease Line Network), etc.

Installation, Configuration and Maintenance of Router, Multiplexer, Micom, etc.

Liaise with clients and procure necessary hardware and software.

Company: MFR Electronics Component Pvt. Ltd., Mumbai, Maharashtra, India (May 1996 to December 1998).

Worked with MFR Electronics Component Pvt. Ltd. as a Production Supervisor. MFR Electronics Company was manufacturing register, Capacitor, IC, Diode, etc.

Job Responsibilities

Supervising of manufacturing Register Color Coding for numbering, Maintenance Temperature & Cooling Systems.

Supervising of manufacturing Capacitor, IC, Diode, Material Quality & Printing number / symbol with Maintenance Temperature & Cooling Systems.

Supervision of manufacturing product packaging & Dispatch

Personal Details


Vill + P.O.- Thakurnagar, P.S.- Gaighata

Dist.- North 24 Parganas, Pin – 743287

West Bengal, India.

Date of birth 2nd Oct. 1974.

Nationality Indian

Marital Status Married

Religion Hindu

Language Known English, Hindi, Bengali & Marathi

Passport Details

i. Passport No. H414 4983 ii. Place of Issue Thane

iii. Issue Date 16.04.2009 and iv. Expiry Date - 15.04.2019


I hereby assure you that the information furnished above are true to the best of my knowledge and belief.

PLACE : Mussafah, Abu Dhabi.

Date : 13 / 07 / 2018 (Provakar Biswas)

Contact this candidate