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Customer Service Medical

Waxahachie, Texas, 75165, United States
August 20, 2018

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Jacqueline Carson

*** ***** ***********

Waxahachie, Texas 75165



To secure a position within an organization utilizing my skills in general office. Allowing me to demonstrate my education and work experience for personal growth and professional advancement.


Microsoft Office Applications Front-Office Procedures

Data Entry Answering Ten-line Phone System

HIPAA Certification/Patient Confidentiality Faxing and Scanning Documents

Patient Records Registration

Scheduling Supervisory Skills

Computerized Billing Medical Office Software (Therapist)


Visiting Nurse Association, Dallas TX July2015-August 2015

Administrative Assistant

Administrative Assistant for the IT Department. Data Entry files for Hospice Care, Meals on Wheels and Private Care Departments. Scanned Intake files for all the counties like Kaufman, Denton, Collin, and Dallas. Input client’s intake information into the system daily. Processed mail and input bills into system to be sent to Accounts Payable each day. Faxed, Scanned, and copied each day.

Arbonne International, Addison TX May 2015- July 2015

Data Entry Clerk

Worked for Dicker Staffing in the Hold-Waits Department. Make calls to clients to update payment information. Data Entry of clients orders in back log. Organize and maintain the orders to be shipped to United States and International clients.

Tel-Tech Corp, Ennis, TX October 2014-May 2015

Customer Service Operator

Interview clients and take their calls to provide customer service and obtain information on claims for Blue Cross Blue Shield. Process and record new insurance policies and claims. Speak with member to obtain information on their account status or changes. Organize maintaining files for each policyholder, including policies that are to be reinstated or cancelled. Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies

Towers Watson, Richardson, TX June 2013- April 2014

Application Data Processor

Worked for Volt Workforce Solution until hired on fulltime. Interview clients and take their calls to provide customer service and obtain information on claims. Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. Process and record new insurance policies and claims. Correspond with insured or agent to obtain information or inform them account status or changes. Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies

The CSI Companies, Dallas, TX April 2012 - January 2013

Medical Value

Protect the security of medical records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Process patient admission or discharge documents. Transcribe medical reports. Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings. Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer. Identify, compile, abstract, and code patient data, using standard classification systems. Release information to persons or agencies according to regulations.

Baylor University Medical, Dallas, TX March 2010 - February 2011

Environmental Health Services

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Keep storage areas and carts well-stocked, clean, and tidy.

Counseling Center of Ellis County, Wax, TX June2005- June 2008


Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence. Receive payment and record receipts for services.

The BBQ Pit, Waxahachie, TX September 2011 - May 2009

Manager/ Catering Supervisor

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties. Establish standards for personnel performance and customer service.


Remington College- Dallas Campus

Medical Billing and Coding Diploma January 2012

Dean’s list May 2010

Honor’s Roll June-November 2010

Anatomy and Physiology for Mechanical and Visceral Structures

Introduction to Medical Coding

Medical Records Management

Computerized Insurance and Billing

CPT Coding for Medical Office Applications

CPT Coding for Hospital Applications

Medical Office Management

Medical Coding/ICD-9 Codes

Spring Charts System Electronic Health Records

Health Information Management

El Centro College- Dallas, TX

Criminal Justice Degree Dean’s List 2009

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