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Public Contact/Customer Service

Puerto Rico, United States
August 20, 2018

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Shalee Hall

** ***** ********, ******** **** ****6

Cell: 214-***-**** -


Responsible customer service representative and nursing student who is self-motivated, personable, and detail-oriented with 4 years of experience in various types of environments.


Interamerican University Metro - Nursing Program -Graduating 2020

Kaplan College - Medical Assistant Program -Completed


All Medical Assistant Duties Including Injections and Phlebotomy Integrity Problem Solving

Administrative Duties Including Communication and Typing Fast Learner Innovation

Work Experience

Veteran Benefits Administration – Guaynabo, PR

Public Contact Work/Study 01/2017 – 07/2017

Managed Internal Database with sensitive information

Completed/Filed Medical Expense with clients and Acquired proper signatures for formal letters

Administrative Assistant duties (copy/fax, sign in clients, etc)

Escorted clients through secured locations in the building

Credence Resource Management- Dallas, TX

Recovery Specialist 10/2015 – 06/2016

Communicated with consumers by phone and convinced them to pay their debts

Verified and processed payments in the proper systems

Operated multiple systems at a time to work accounts (Medical Accounts, Cable Accounts, etc)

Reached monthly quotas in payments made

Communicated with our off-shore supervisors to report all activity

First and third party collections in a fast-paced call center

Inbound and Outbound calls with clients

High Park Health Clinic- Arlington, TX

Medical Assistant 07/2015 – 10/2015

Completed Internship and was immediately hired to work as a full-time employee

Maintained the front desk, signed patients in electronically, tended to and observed the patients in the waiting area, managed medical record files, and answered the phone

Patient Vitals, Medical Histories, and Charting, EKG Machine, Injections, Venipuncture, etc.

Cleaned and prepared examination rooms for next patient and assisted doctor as needed

Ross Dress For Less- The Colony, TX

Sales Associate 12/2010 – 12/2012

Greeted customers, Provided excellent customer service, Trained new employees, Assisted managers when needed, Answered store phone, Assisted customers with problems/complaints, Operated cash register, Merchandised the floor, and Handled customer transactions

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