Administrative Assistant Customer Service

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JESSICA KOPULOS

*** * **** **., ******, IL 60475

H: 708-***-**** C: 708-***-**** • ****.*****@*****.*** QUALIFICATIONS PROFILE

Highly experienced and skilled professional leveraging expertise in Customer Service, Administrative Assistant and Marketing to drive organizational success.

• Excellent communicator, able to serve as primary contact between management, staff and a broad customer base and vendors.

• Dedicated to providing topnotch customer service; consistently resolve problems, ensuring customer satisfaction and maintaining productive customer relationships.

• Specialist in organizing promotional campaigns from start of promotion to clean up after event.

• Skilled in Administrative Assistant Duties, with excellent communication skills, strong computer and Internet research skills, flexibility, outstanding interpersonal skills and project coordination experience.

• Technical skills: MS Word and Excel, Outlook and Internet researching. Quickly masters new concepts and processes.

EXPERIENCE HIGHLIGHTS

DONLEVY LABORATORIES – CROWN POINT, IN

Sample Technician II, 05/2017 to Current

Test and analyzes shelf life of a wide variety of edibles products to target the prevention of food contamination and spoilage. Main objectives are on food safety, sanitation, risk assessment, spoilage and pathological investigation audits.

• Entered Testing Data into the system

• Made Sales and Delivery Orders

• Reviewed and filed various paperwork

• Answered the phones and emails, assisting clients with their request. TRI-STATE NURSING AND REHAB CENTER – LANSING, IL

Human Resource Director, 09/2016 to 05/2017

Focused on recruiting, training, and developing employee relations. Used Effective Leadership skills to achieve business objectives. Efficient in administrative and nursing environments that are challenging.

• Served as link between Management and Employees to resolve work related conflicts and concerns in order to maintain a positive work environment

• Ran employee reference and background checks

• Participated in Interviewing Processes to insure the most highly qualified candidates were hired

• Responsible for attending Union Grievances and Unemployment Hearings.

• Reported Employee Hours for both payroll and Medicare. JESSICA KOPULOS

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ADDITIONAL EXPERIENCE

TRI-STATE NURSING AND REHAB CENTER – LANSING, IL

Administrative Assistant, 01/2013 to 09/2016

Interacted with management, and support staff to insure customer satisfaction. Greeted numerous visitors, including family members, vendors and interview candidates. Directed guests and routed deliveries and courier services. Assist Department Managers with task such as copying, filing, and creating new documents in Word and Excel.

• Managed department with three employees.

• Participated in training office/reception staff.

• Ordered and distributed office supplies while adhering to a fixed office budget. BALMORAL RACE TRACK – CRETE, IL

Marketing Assistant, 01/2013 to 09/2015

Participate in organizing and promoting special track events. Scheduled staff, ordering event items, including event brochures and posters. Making sure all items were set up properly. Utilized various copiers and office equipment to facilitate events.

• Dealt with money as well as merchandise on a regular basis.

• Produce timely and accurate word-processed documents

• Assisted in coordinating event calendars

EDUCATIONAL BACKGROUND

Prairie State Community College - Chicago Heights, IL Associate of Science: Pre-Physical Therapy, 2012

Illinois Lutheran High School - Crete, IL

High School Diploma: 2009

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