Office Assistant Customer Service
Resume:
LOUISE FLEMING
***************@*****.***
Torrance, CA
Receptionist / Administrative Support
PROFILE
Energetic, versatile receptionist and general office assistant, acquring 3 years front-office reception experience with a national non-profit organization, using office tools, and emphasizing customer (membership) service, written and oral communication skills, creative problem solving skills, and engaging in public outreach activities. Also launched a new Corporate Travel Agency, with over 20 years of business development experience in a sales and marketing capacity, which resulted in ROI in 6 months and a successful business operation.
SKILLS AND QUALIFICATIONS
A natural communicator with excellent written and verbal communications skills
Receptionist and general office proficiency
Office systems: MS Office Word; Excel; Outlook; Power Point
Data entry on Salesforce CRM database system
Business development, including researching and strategic target market prospecting, cultivating customer relationships, business networking, website content development, and resourceful use of public databases for marketing
Team player, with can-do attitude and multi-tasker for maximum successful outcomes
PROFESSIONAL EXPERIENCE
Receptionist and General Office Assistant Volunteer
Sierra Club Angeles Chapter, Non Profit, Los Angeles, CA August 2015 – Present
Front Desk Receptionist/Customer Service: Answer all incoming phone calls and respond to membership requests for information or transfer caller to appropriate party; review voice mail messages and follow up with inquiries; answer questions from the public and provide helpful information on Sierra Club activities; reply to email requests and other inquiries or forward email to appropriate party; perform in-depth research for specific requests on relevant environmental concerns or to resolve membership issues; sort and handle incoming mail or packages; send out print requests.
Program Assistant to the Director of Angeles Chapter. Assignments include: Calendar scheduling; modifying and upgrading the Angeles Chapter website; inputting data for upcoming events or outdoor activities; updating and enhancing travel adventures section (an important fundraiser).
Membership (Customer) Management: Participate in increasing membership with outreach activities; use Salesforce CRM and other proprietary Sierra Club programs to capture new membership data and update membership information; harvest data to support recruitment of volunteers for various campaigns.
Liaison/Outreach: Perform community outreach to inform and educate the public on relevant environmental concerns and form partnerships with the Sierra Club; act as a liaison to NGOs; network with green businesses; advocate for important environmental campaigns supported by the Sierra Club and local communities. These include: climate change and water reclamation; fossil fuel reduction and renewable energy applications; clean port campaigns (POLB and POLA); zero-waste campaigns; and clean air and water campaigns.
Louise Fleming, Page 2
Sales and Marketing Coordinator/Business Development
CGC Travel, Inc., El Segundo, CA Jan 1990 – Dec 2013
Successfully launched and established CGC Travel, a new Corporate Travel Agency, which generated $3.5 million in annual sales, and realized ROI within 6 months. Activities included:
Promotion, sales and public relations activities
Business research for target marketing, using public resources
Business networking and event promotions
Website development; customer relations and client management;
General office administrative activities
EDUCATION
B.S, Environmental Health, York College (City University of New York)
Certificate in Waste Management, University of California, Los Angeles
Contact this candidate