Customer Service Manager

Professional Summary

Skills

Work History

R C

*** *. ********** ******,********,Texas 77856 • 979-***-**** • ***********@*****.*** Highly ambitious and dedicated professional aiming to fulfill an opportunity to add an invaluable new facet to your company as an Inventory Clerk. Solid foundation of administrative experience and driven to 100% guest service satisfaction.

Budgeting and Cost Cotrol

Proficient in Word & Excel

Administrative support

Accurate and detailed

Advanced clerical knowledge

Professional phone etiquette

Vendor invoice processing

Excellent written & verbal skills

Scheduling and labor management

Diligent, Efficient and detail oriented

Memorization and recall

Works well under pressure

Typing/data entry

Accounting remittances

Front Desk/Admin Asst/Guest Service Manager/AGM/GM, 10/2016 to Current TR Lodging Enterprises Inc./ Wyndham – Brunswisk, MD Traveled to several properties and provided General Manager coverage and training. Verified that personal and payment information on guest accounts were accurate and complete. Ensured guests were assigned clean, inspected rooms prior to arrival to provide a timely and positive check-in experience.

Maintained constant balance of property safe, diner and hotel cash accounts. Resolved customer service-related problems in a timely manner. Maintained checkbook up to date after processing invoices on a weekly basis to accounts payable. Liaised with vendors to order and maintain inventory of diner and hotel supplies. Completed weekly sleep detail report and TACS.

Oversaw the day-to-day processing of payroll for employees, including review of time-sheets, corrections, meal charges, job code transfers and approval. Resolved employment-related disputes through proactive communication. Collaborated with maintenance and housekeeping to achieve maximum guest experience and personnel performance.

Education

Administrative Assistant, 07/2014 to 09/2016

Behavioral Health Partners – Frederick, MD

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Investigated and resolved patient inquiries and complaints in a timely and empathetic manner. Developed reputation as an efficient service provider with high levels of accuracy. Closely collaborated with management team to make necessary improvements and satisfy patient needs.

Correctly coded and billed medical claims for various hospital and nursing facilities. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events

Managed Care Coordinator, 04/2012 to 06/2014

Potomac Physicians, P.A. – Frederick, MD

Supervised and managed the daily activities of a clinical team consisting of 6 physicians, nurses and support staff.

Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patient care.

Educated staff on state and federal statutes, rules and regulations governing home care services. Certified that equipment and supplies were properly maintained for quality patient care and safety. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.

General Manager Certification, 2018

Hospitality Management Program - Baltimore, MD

Nationally Registered EMT-B: General, 2014-2015

Frederick Community College - Frederick, MD

Associate of Science: Nursing, 2012

Fairmont State University - Fairmont, WV

Recipient of the President's List Award 4.0 GPA

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