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Customer Service Representative

Location:
Dallas, Texas, United States
Salary:
flexible
Posted:
August 20, 2018

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Resume:

Beckie A. Johnson

Dallas, Texas ***** - 214-***-**** ac6qxj@r.postjobfree.com

PROFILE SUMMARY

A creative support professional, proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry

experience including customer service, healthcare, telemarketing, accounts payable, and web analyzing. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills. Expanded expertise also includes:

Detail Oriented Strong Work Ethics

Problem Solving Skills

Organizational skills

Analytical Skills

Multi-task

PROFESSIONAL EXPERIENCE

Belmont Senior Living Turtlecreek

Memory Care Caregiver: gave residents showers, dressed, did laundry, lite housekeeping, prepared dining area for meals, etc.

Dink Rigsby

Dallas,Texas 9/2015 – Present

Assist with bathing and grooming

Prepare meals, grocery shopping

Maintain housekeeping (vacuuming, take garbage out, dusting, mopping, laundry)

Transport to doctor appointments and other activities, monitor medication, etc.

Always Best Care

Dallas,Texas 7/2013 – 9/2015

Assist with bathing and grooming

Prepare meals, grocery shipping

Maintain housekeeping (vacuuming, take garbage out, dusting, mopping, laundry)

Transport to doctor appointments and other activities, monitor medication, etc

Zero Chaos

Dallas,Texas 2/2015 – 5/2015

Ads Quality Rater:

Help improve the accuracy/relevancy of ads that are placed with search results and on websites.

Evaluate the accuracy of web advertising.

Communicate effectiveness of web layouts and information via an online tool

Examining and analyzing text, web pages, images, and other kinds of information.

Help improve the accuracy/relevancy of the ads placed with search results and on websites.

Southwest Credit System/NTTA

Carrollton,Texas 2/2013 - 02/2014

Customer Service Rep II:Setup toll-tag accounts, posted invoice payments, reviewed The Department of Motor Vehicle records, collected on past due accounts and setup payment arrangements.

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Operates computer terminal to enter payments, new account and/or license information,

The American Kidney Fund

Dallas,Texas 4/2009 - 10/2010

Phone Solicitor:Contacted residential areas regarding clothing and household donations, scheduled pickups for donations and made reminder calls.

Records names and addresses of prospects solicited.

Neopost Inc.

Carrollton,Texas 7/2002 - 2/2005

POC Finance Representative

Answered inbound calls regarding pre-paid postage accounts, setup new postage meter accounts, collect on past due accounts, posted payments to accounts, troubleshooting postage meters.

Advance Paradigm

Richardson,Texas 10/2001 - 6/2002

Member Service Representative

Answered inbound customer service calls regarding mail order prescriptions, co pay, deductible, order & claim status, troubleshooting prescription orders for pharmacist at retail stores.

EDUCATION:

ATI 4/2005 - 5/2007

Associates Degree

COMPUTER SKILLS:

Data Verify

MS Word/Excel

Type 60 + wpm

10-key

References upon request



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