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Technical Writer Mental Health

New Orleans, Louisiana, United States
August 20, 2018

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Phone: +1-504-***-**** New Orleans, LA


Phone: +1-504-***-**** New Orleans, LA SUMMARY

Technical writer, editor, and copywriting specialist seeking to expand focus in applicable areas.


Freelance Writer & Editor, Self, New Orleans, Louisiana; October 2017 – present

Freelance content development; technical writer and editor

Freelance development of online articles, blogs, and e-commerce documentation

Freelance development of proposals, RFPs, other sales documentation/technical editing

Development of templates, style sheets and style guides, internal documentation

Portfolio and Samples available by request: jodybennett [at] gmail [dot com] Senior Technical Writer, GE Oil & Gas - Digital, New Orleans, Louisiana; October 2016 – October 2017

Provided full time support for the BP/GE co-created POA (Plant Operations Advisor), a software application using predictive analytics to improve operational efficiencies, safety, and risk mitigation on 50+ oil and gas assets around the world.

Produced, developed, and maintained (with version control) all technical documentation and user manuals, Quick Start Guides (QSGs), coding documentation, training materials, online help, videos, presentations, and other media and documents surrounding the POA application over a variety of platforms

(Confluence, Box, Rally, etc).

Supported technical writing and documentation needs for internal POA project teams: Architecture, Customer Support, Deployment, DevOps (front and back-end), QA, Security, Technical Product Managers, and U/X. Regularly utilizes MS Office software as well as MadCap suites (MadCap Flare, MadCap Mimic, and others).

Provided support for team onboarding for new hires (FTEs and contractors); conducted presentations and training for onboarding. Conducted technical training and development for POA Introduction, Navigation, and Deployment Strategy. Phone: +1-504-***-**** New Orleans, LA Senior Technical Writer, Royal Dutch Shell, New Orleans, Louisiana; August 2012 – October 2016

Contracted to develop technical documents for Shell Oil - Upstream Americas: Deepwater (UAD) side of business; developed Local Operating Procedures, Emergency Management Plans, System Operating Procedures, and Shell-owned reference files for all Shell assets in the Gulf of Mexico (GoM) per regulatory guidelines mandated by the United States Bureau of Environmental and Safety Enforcement (BESE) and Bureau of Ocean Energy Management (BOEM).

Maintained regular contact with engineers and operators at sea to ensure accurate, sequentially precise content; maintained draft template for operational guidelines for all procedures and hurricane evacuation plans; managed 10,000+ documents via SharePoint for accessible use by platform operators and other personnel.

Formatted and developed high-resolution images (photos, P&IDs, etc) for formatted placement within Operating Procedures and other documents for quality readability. Developed and maintained asset registers and glossaries for thousands of engineering documents for access by appropriate personnel. Maintained regular contact with managers and other executives to deliver KPIs/analysis on documentation cycles and need.

Technical Editor, Prose Solutions, Contract, December 2013 – August 2014

Provided technical edits for content and format for 3,000 pages of Local Operating Procedures (OPs), Standard Operating Procedures (SOPs), and internal procedures for UAE-based GASCO (Abu Dhabi Industries Limited), subsidiary of the Abu Dhabi National Oil Company (ADNOC).

Provided reviews and revisions for syntax, clarity, accuracy, grammar, and logic for these documents with tracked progress through a spreadsheet managed by a focal point editor; worked closely with editors and Subject Matter Experts (SMEs) to ensure timely and accurate development for inclusion the final documentation library. Technical Writer II, McKesson Corporation, Atlanta, Georgia; April 2012 – June 2012

Contracted to develop high level web-based help sites, tutorials, process documentation, and troubleshooting guides for the McKesson Corporation’s RelayHealth side of business.

Development, design, and implementation with Adobe RoboHelp and supporting software; project analysis, development, design occurred in conjunction with ADDIE model and Enterprise Life Cycle (EPLC) demands.

Freelance Technical & Content Writer, Atlanta, Georgia; June 2011 – June 2012 (ongoing)

Provided technical writing and editing expertise for projects with need for technical design (user manuals, FAQ/Help documents, How-to), web content, SEO content, marketing collateral, public relations content, instructional design, analysis, and blog posts for an array of small and large businesses.

Clients include,,, CyberMedia, ISN Insights, ProfileAmerica, Inc., Search Influence, and more. Phone: +1-504-***-**** New Orleans, LA Lead Technical Writer, Comverge, Inc; Norcross, Georgia; November 2010 – June 2011

Produced and maintained product documentation including design specifications, marketing/sales materials, user manuals/guides, training materials, proposals, reports, and online help material using Adobe suite, MS Office suite, and supporting software.

Provided technical editing assistance for application bulletins, Beta-level IT software material, and other technical, customer support, and marketing products; Ensured timely completion of quality documentation for all products.

Analyzed products to determine user information needs; coordinated documentation and on-line help requirements by interacting with various Subject Matter Experts

(SMEs) such as project managers, engineers, and quality assurance (QA) specialists. Utilized ADDIE and EPLC models.

Documentation Specialist – Medical Writing, Louisiana Department of Health and Hospitals (LA- DHH), Baton Rouge, Louisiana; June 2009 – July 2010

Drafted, compiled, and wrote all federal reports and documentation for the LA-DHH mental health response under federally funded contracts rewarded through the Federal Emergency Management Agency (FEMA) in the post- Hurricane Katrina, Rita and Gustav periods.

Conducted field research throughout Louisiana for the post-Katrina, Rita, and Gustav hurricane recovery response.

Compiled and edited grant proposals (RFP) for federal monies; successfully completed final reports for aforementioned agencies; organized network drives for database storage; provided written reports, presentations and analysis to executive administration. Utilized ADDIE models for all projects. Writer/Correspondent, Swiss Federal Institute of Technology Zurich, Zurich, Switzerland; June 2008 – September 2010

Wrote over forty briefs and analyses covering a wide range of international topics that include current global political, economic and security affairs for the International Relations and Security Network (ISN) online publication, Security Watch and Insights.

Gathered primary and secondary research for all publications; conducted in- person, phone and web-based interviews with industry professionals, academics and other journalists.

Worked closely with editors; adhered to internal style guidelines, strict deadlines and successfully pitched over twenty topic areas for publication. Phone: +1-504-***-**** New Orleans, LA EDUCATION

Master of Science (MSc) - Universiteit van Amsterdam (2007)

Specialization in International Relations and International Political Economy

Full Thesis

Bachelor of Arts (BA) - University of Louisiana at Lafayette (2004)

Political Science; German Language

High School Diploma - Louisiana School for Math, Science and the Arts (2000)

Accelerated education for American junior and senior levels SKILLS & MORE

Writing and Composition

Content management and organization

Editing for English language clarity and accuracy

Reporting and documentation; presentation performance skills Research and Academic Training

Full academic research training at the graduate level; extensive research methods

Technical writing; editing for English language grammar, style, and logic

Reporting and documentation; presentation performance skills Technical Knowledge

Full knowledge of Microsoft suites: Excel, Outlook, PowerPoint, Word, Works, Visio

Intermediate knowledge with Adobe suites: FrameMaker, InDesign, RoboHelp

Intermediate knowledge with MadCap software (MadCap Flare; MadCap Mimic)

Advanced knowledge of web design, web and video editing and graphic design applications

(Dreamweaver, Adobe Photoshop, Corel)

Languages and code: C++, JAVA, JavaScript, ASP, HTML, CSS, XML

Intermediate knowledge of content management systems (CMS) and web analytics

Advanced knowledge of PC hardware and internal components and maintenance

New Media savvy; full understanding of social networking functionality and blog platforms

Photography: Intermediate Canon EOS D60 Digital SLR Languages

Mother tongue: English (US)

Other languages; self-assessment on Common European Framework of Reference (CEF) level:

• German: Understanding (B2), Speaking (B2), Writing (B1)

• Dutch: Understanding (A2), Speaking (A1), Writing (A1)

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