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Manager Desktop Support

Bristow, Virginia, United States
August 20, 2018

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Martha Hundemer

***** ****** **** ****

Bristow, VA 20136


Professional Experience

Currently unemployed.

Capital One (contractor)

**/**** – 05/2014

Documentation Editor and Desktop Publisher

Proofread, edited, and produced white papers for a large Government deliverable

Provided desktop support publishing using MS Suite and use of several Desktop Publishing to the proposals

Created templates for the white papers and other documents

IBM Corporation – Creative Services

08/2010 – 03/2013

Proposal QC Editor

Proofread, edit, checking punctuation, grammar, and conformance to proposal templates, including Desktop Publishing to the proposals

Interpret requirements and intent, editing documents for use in business development efforts

Support writers and subject matter experts for technical and non-technical volume (management, past performance, resumes, draft training materials, draft reports, and process descriptions)

Review and improve clarity of boilerplate and proposal response sections

Work in fast-paced environment, managing multiple assignments to completion within deadlines and IAW the Government/commercial requirements

Identify areas requiring further collaboration and annotates areas for Subject Matter Experts (SMEs) to write/rewrite non-technical and technical information into clear, readable documents

Work independently and collaboratively with other capture team members from draft to final production using high speed printers

Prepare documents for final production often working 10-12 hours getting the final version of the proposal including binding, tabs and proofread the spines, and covers

Perform rewrites/updates/further improvement including edits of sections as a result of feedback from review teams

Adopt proposal center processes and uses applicable tools (MS Office Suite, Visio and Project as necessary; standard style guide and ensures documents are submitted in accordance with those guidelines)

Assist with book check; verify tabs, covers, spines, labels, CD file accuracy, and page count limitation for final document

Northrop Grumman Technical Services

01/2008 – 05/2008

Proposal Administrative Assistant

Assisted proposal Price Analysts preparing Basis of Estimate (BOE) for large Government bids and, supported staff of Price Analysts and managers

Answered phones, ordered office supplies, maintained copier (service and supplies), maintained Outlook calendar, coordinated conference calls, scheduled meetings, processed expense reports, and maintained department security

Northrop Grumman Mission Systems (formerly TRW Mission Systems)

11/2006 – 5/2007

Contract Administrator

Created spreadsheets, contact customer to resolve contractual issues, review labor rates, and cross-reference them with company-established rates in order to decide on bidding a RFP, other administrative duties to ensure assigned contracts remain in good standing

Assist Proposal Coordinator with matrices, publishing guidelines, desktop publishing and media delivery

Mitre Corporation

01/2006 – 07/2006

Communications Specialist

Supported the publications department by maintaining campus and department websites, and video monitors

Created and updated MSWord templates and documents, PowerPoint presentations, Excel spreadsheets, and Access databases

Researched the internet to provide content for scientific reports and finalized to a searchable database for repurposing to other projects


04/2005 – 12/2005

Proposal Coordinator/Desktop Publisher

Cradle-to-grave response preparation of major defense and public sector Request for Proposals (RFPs)

Supported proposal manager by reviewing the RFP to gather information to provide a quality response. Created matrices and outlines

Updated team with proposal delivery changes or extensions. Coordinated text received from Subject Matter Experts (SMEs) in a variety of formats such as Word, Excel, PowerPoint, and PDF and formatted in accordance to the RFP, corporate template, and final delivery medium. Notified reprographics for hard copy production and provided updates to changes to delivery date and/or quantity

Supported team reviews and ensured changes were completed and maintained the most current version of the entire proposal

Worked with graphics department to prepare graphics, tabs, binder cover image, etc.

Coordinated and prepared questions received from customer and helped with revisions and best and final offer (BAFO)

Mentor 4 (Temp) SAIC

10/2004 – 02/2005

Proposal Project Coordinator

Worked in the Corporate Creative Services department to produce large Government proposals and various print or electronic documents

Coordinated work between customers and desktop publishing, graphics, or multimedia

Obtained quotes from outside vendors for large quantity projects or specialized products

Maintained electronic files for each project

Defense Contract Management Agency

05/2004 – 10/2004

Contract Administrator

Supported contract administrators by performing administrative functions on various types of contracts, i.e., FFP, IDIQ, CPFF, and maintained contract files in accordance with the FAR and DFAR

Contacted DFAS payment office to resolve payment issues, processed contracts for closeout

Prepared reports and statistics on contract activity, maintained logs of unpriced/undefinitized contractual actions, maintained suspense files for orders and modifications, tracked incoming contractor proposals, reviewed new contracts and distributed to the assigned contract administrator, prepared clause letters to contractor

Northrop Grumman IT (formerly Litton PRC)

10/1995 – 11/2003

Webmaster, Electronic Communication Representative

Communicated with corporate-level and other sector webmasters to insure consistency of Northrop Grumman branding and content management and maintain the IT sector core capabilities within the website

On call, via Blackberry as point of contact for web issues including server problems and posting urgent press releases during non-business hours

Served as the primary role as Northrop Grumman IT Webmaster, responsible for content and standards on all internal and external websites

Maintained sites using DreamWeaver, FrontPage, and hard code HTML and coordinated back-end work with IT developers to link databases, write script, and created Cascading Style Sheets.

Planned and coordinated resources to establish and maintain appropriate web and electronic communication practices for the sector utilizing state-of-the-art communication technologies. Interfaced daily with clients, web programmers, and graphic artists to determine and specify requirements

Litton PRC (formerly PRC)

10/2000 – 12/2002

Manager of Publications and Business Services

Managed the publications department, which included a staff of proposal writers, editors, designers, developers, and print production specialists

Provided leadership to the staff, and interacted with executive level management to provide department status

Managed budgets (zero-cost pool) for department and monitored financial performance

Recruited new hires, completed yearly performance reviews, monitored staff development

Litton PRC

09/1999 – 10/2000

Computer Analyst/Senior Web Developer

Managed all incoming web projects

Assigned tasks to other staff of HTML coders, graphic artists, and multimedia designers.

Worked closely with Marketing Communications to completely redesign look and content for the corporate website

Designed, developed, and maintained several corporate (internet and intranet) websites

Performed systems administration for all PCs and MACs


09/1995 – 09/1999

Senior Electronic Publishing Specialist

Performed proposal desktop publishing, as well as a variety of complex technical documentation, presentations, proposals, white papers, multimedia projects, and other documents

Converted text into an electronic document conforming to templates and standards and adhering to style guides

Converted completed documents to PDF or post-script format and coordinated with print vendor for camera-ready documents

Reviewed documents before final printer production

Performed system administration of all department computers (PC and MAC) and printers

Purchased all new hardware and software and kept abreast of latest technology and software versions


01/1994 – 09/1995

Lead Desktop Publisher/Coordinator

Provided configuration control of all sections of a major RFP. Formatted and edited sections for conformance to template.

Managed sections of a large document using Lotus Notes.

Made editorial changes and processed the document for next stage of draft. Prepared graphics and tables.

Processed complex scientific reports from initial creation of the document to a final published product.

Typed formatted, proofread, edited, and finalized documents and made corrections based on scientist and peer review.

Controlled library of published documents and processed requests for release of published reports.

Defense Contract Management Agency, Manassas

10/1992 – 01/1994

Contract Assistant Administrator

Supported contract administrators by performing administrative functions on various types of contracts, i.e., FFP, IDIQ, CPFF, and maintained contract files in accordance with the FAR and DFAR.

Contacted DFAS Columbus payment office to resolve issues, and processed contracts for closeout.

Prepared reports and statistics on contract activity and maintained logs of unpriced/undefinitized contractual actions.

Maintained suspense files for orders and modifications, tracked incoming contractor proposals, reviewed new contracts and distributed to the assigned contract administrator, prepared clause letters to contractor.

Administered Part B contracts, prepared modifications to contracts, coordinated with contractor to resolve problems and request information, input progress payments, final payments and other administrative information to the database, provided research assistance to the Administrative Contracting Officer and Contract Administrators.


Northern Virginia Community College, 9/74 – 12/75

University of Virginia, Procurement and Contracting

University of Virginia, Information Technology

Professional Sequence Certificate in Web Technology, EEI Communications (1/99)

Professional Sequence Certificate in Web Design, EEI Communications (1/99)

Professional Sequence Certificate in the Internet, EEI Communications (6/97)

Technical Skills

Windows 95/98/2000/XP/Vista/2007, 2008, Lotus Notes/Sametime, MAC OS, MS Office 2003/2007/2010 (Word, Excel, PowerPoint, Visio, Project, and Access), Adobe: Photoshop; Acrobat; Illustrator; FrameMaker; and PageMaker, WordPerfect, DreamWeaver, FireWorks, Lawson, SAP, Deltek, ARIBA, BrassRing, PeopleSoft, Internet Explorer, Mozilla Firefox, SharePoint


Senior Member of the Society of Technical Communication, (STC)

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