Manager Desktop Support
Resume:
Martha Hundemer
Bristow, VA 20136
*********@*****.***
Professional Experience
Currently unemployed.
Capital One (contractor)
**/**** – 05/2014
Documentation Editor and Desktop Publisher
Proofread, edited, and produced white papers for a large Government deliverable
Provided desktop support publishing using MS Suite and use of several Desktop Publishing to the proposals
Created templates for the white papers and other documents
IBM Corporation – Creative Services
08/2010 – 03/2013
Proposal QC Editor
Proofread, edit, checking punctuation, grammar, and conformance to proposal templates, including Desktop Publishing to the proposals
Interpret requirements and intent, editing documents for use in business development efforts
Support writers and subject matter experts for technical and non-technical volume (management, past performance, resumes, draft training materials, draft reports, and process descriptions)
Review and improve clarity of boilerplate and proposal response sections
Work in fast-paced environment, managing multiple assignments to completion within deadlines and IAW the Government/commercial requirements
Identify areas requiring further collaboration and annotates areas for Subject Matter Experts (SMEs) to write/rewrite non-technical and technical information into clear, readable documents
Work independently and collaboratively with other capture team members from draft to final production using high speed printers
Prepare documents for final production often working 10-12 hours getting the final version of the proposal including binding, tabs and proofread the spines, and covers
Perform rewrites/updates/further improvement including edits of sections as a result of feedback from review teams
Adopt proposal center processes and uses applicable tools (MS Office Suite, Visio and Project as necessary; standard style guide and ensures documents are submitted in accordance with those guidelines)
Assist with book check; verify tabs, covers, spines, labels, CD file accuracy, and page count limitation for final document
Northrop Grumman Technical Services
01/2008 – 05/2008
Proposal Administrative Assistant
Assisted proposal Price Analysts preparing Basis of Estimate (BOE) for large Government bids and, supported staff of Price Analysts and managers
Answered phones, ordered office supplies, maintained copier (service and supplies), maintained Outlook calendar, coordinated conference calls, scheduled meetings, processed expense reports, and maintained department security
Northrop Grumman Mission Systems (formerly TRW Mission Systems)
11/2006 – 5/2007
Contract Administrator
Created spreadsheets, contact customer to resolve contractual issues, review labor rates, and cross-reference them with company-established rates in order to decide on bidding a RFP, other administrative duties to ensure assigned contracts remain in good standing
Assist Proposal Coordinator with matrices, publishing guidelines, desktop publishing and media delivery
Mitre Corporation
01/2006 – 07/2006
Communications Specialist
Supported the publications department by maintaining campus and department websites, and video monitors
Created and updated MSWord templates and documents, PowerPoint presentations, Excel spreadsheets, and Access databases
Researched the internet to provide content for scientific reports and finalized to a searchable database for repurposing to other projects
EDS
04/2005 – 12/2005
Proposal Coordinator/Desktop Publisher
Cradle-to-grave response preparation of major defense and public sector Request for Proposals (RFPs)
Supported proposal manager by reviewing the RFP to gather information to provide a quality response. Created matrices and outlines
Updated team with proposal delivery changes or extensions. Coordinated text received from Subject Matter Experts (SMEs) in a variety of formats such as Word, Excel, PowerPoint, and PDF and formatted in accordance to the RFP, corporate template, and final delivery medium. Notified reprographics for hard copy production and provided updates to changes to delivery date and/or quantity
Supported team reviews and ensured changes were completed and maintained the most current version of the entire proposal
Worked with graphics department to prepare graphics, tabs, binder cover image, etc.
Coordinated and prepared questions received from customer and helped with revisions and best and final offer (BAFO)
Mentor 4 (Temp) SAIC
10/2004 – 02/2005
Proposal Project Coordinator
Worked in the Corporate Creative Services department to produce large Government proposals and various print or electronic documents
Coordinated work between customers and desktop publishing, graphics, or multimedia
Obtained quotes from outside vendors for large quantity projects or specialized products
Maintained electronic files for each project
Defense Contract Management Agency
05/2004 – 10/2004
Contract Administrator
Supported contract administrators by performing administrative functions on various types of contracts, i.e., FFP, IDIQ, CPFF, and maintained contract files in accordance with the FAR and DFAR
Contacted DFAS payment office to resolve payment issues, processed contracts for closeout
Prepared reports and statistics on contract activity, maintained logs of unpriced/undefinitized contractual actions, maintained suspense files for orders and modifications, tracked incoming contractor proposals, reviewed new contracts and distributed to the assigned contract administrator, prepared clause letters to contractor
Northrop Grumman IT (formerly Litton PRC)
10/1995 – 11/2003
Webmaster, Electronic Communication Representative
Communicated with corporate-level and other sector webmasters to insure consistency of Northrop Grumman branding and content management and maintain the IT sector core capabilities within the website
On call, via Blackberry as point of contact for web issues including server problems and posting urgent press releases during non-business hours
Served as the primary role as Northrop Grumman IT Webmaster, responsible for content and standards on all internal and external websites
Maintained sites using DreamWeaver, FrontPage, and hard code HTML and coordinated back-end work with IT developers to link databases, write script, and created Cascading Style Sheets.
Planned and coordinated resources to establish and maintain appropriate web and electronic communication practices for the sector utilizing state-of-the-art communication technologies. Interfaced daily with clients, web programmers, and graphic artists to determine and specify requirements
Litton PRC (formerly PRC)
10/2000 – 12/2002
Manager of Publications and Business Services
Managed the publications department, which included a staff of proposal writers, editors, designers, developers, and print production specialists
Provided leadership to the staff, and interacted with executive level management to provide department status
Managed budgets (zero-cost pool) for department and monitored financial performance
Recruited new hires, completed yearly performance reviews, monitored staff development
Litton PRC
09/1999 – 10/2000
Computer Analyst/Senior Web Developer
Managed all incoming web projects
Assigned tasks to other staff of HTML coders, graphic artists, and multimedia designers.
Worked closely with Marketing Communications to completely redesign look and content for the corporate website
Designed, developed, and maintained several corporate (internet and intranet) websites
Performed systems administration for all PCs and MACs
PRC
09/1995 – 09/1999
Senior Electronic Publishing Specialist
Performed proposal desktop publishing, as well as a variety of complex technical documentation, presentations, proposals, white papers, multimedia projects, and other documents
Converted text into an electronic document conforming to templates and standards and adhering to style guides
Converted completed documents to PDF or post-script format and coordinated with print vendor for camera-ready documents
Reviewed documents before final printer production
Performed system administration of all department computers (PC and MAC) and printers
Purchased all new hardware and software and kept abreast of latest technology and software versions
Mitre
01/1994 – 09/1995
Lead Desktop Publisher/Coordinator
Provided configuration control of all sections of a major RFP. Formatted and edited sections for conformance to template.
Managed sections of a large document using Lotus Notes.
Made editorial changes and processed the document for next stage of draft. Prepared graphics and tables.
Processed complex scientific reports from initial creation of the document to a final published product.
Typed formatted, proofread, edited, and finalized documents and made corrections based on scientist and peer review.
Controlled library of published documents and processed requests for release of published reports.
Defense Contract Management Agency, Manassas
10/1992 – 01/1994
Contract Assistant Administrator
Supported contract administrators by performing administrative functions on various types of contracts, i.e., FFP, IDIQ, CPFF, and maintained contract files in accordance with the FAR and DFAR.
Contacted DFAS Columbus payment office to resolve issues, and processed contracts for closeout.
Prepared reports and statistics on contract activity and maintained logs of unpriced/undefinitized contractual actions.
Maintained suspense files for orders and modifications, tracked incoming contractor proposals, reviewed new contracts and distributed to the assigned contract administrator, prepared clause letters to contractor.
Administered Part B contracts, prepared modifications to contracts, coordinated with contractor to resolve problems and request information, input progress payments, final payments and other administrative information to the database, provided research assistance to the Administrative Contracting Officer and Contract Administrators.
Education
Northern Virginia Community College, 9/74 – 12/75
University of Virginia, Procurement and Contracting
University of Virginia, Information Technology
Professional Sequence Certificate in Web Technology, EEI Communications (1/99)
Professional Sequence Certificate in Web Design, EEI Communications (1/99)
Professional Sequence Certificate in the Internet, EEI Communications (6/97)
Technical Skills
Windows 95/98/2000/XP/Vista/2007, 2008, Lotus Notes/Sametime, MAC OS, MS Office 2003/2007/2010 (Word, Excel, PowerPoint, Visio, Project, and Access), Adobe: Photoshop; Acrobat; Illustrator; FrameMaker; and PageMaker, WordPerfect, DreamWeaver, FireWorks, Lawson, SAP, Deltek, ARIBA, BrassRing, PeopleSoft, Internet Explorer, Mozilla Firefox, SharePoint
Membership
Senior Member of the Society of Technical Communication, (STC)
Contact this candidate