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Restaurant Operations Management professional

Fort Benning, Georgia, United States
August 20, 2018

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CHRISTINA FRISINA **** Kessler Court, Fort Benning, GA 31905

Cell: 727-***-****

Professional Summary

Energized, innovative, operations professional, thriving on goal setting and exceeding to provide long term continual improvement in every aspect of business. Looking for an opportunity in the hospitality industry to utilize my passion for customer service, training, and cultivating a team to inspire greatness. Overview of Hospitality Operations Skills

Bartender/Server Over 7 years’ experience serving and bartending at casual, full service, restaurants and bars Ozzie’s Good Eats Tilted Kilt Outback Boudreaux’s Applebee’s

• Food safety & compliance

inspections and audits

• Operations excellence

• Training - crew, manager, owner

• Efficiency improvement

• Micros POS systems

• MS Office

• ServSafe certified

• Multi-unit management

• Franchise business consulting

• Start-up operations - location, staffing,

project management

• Team development and leadership

• Positive vendor, client, and guest


Education B.A. International Business

A.S. Marketing Management

A.S. Computer Programming

St. Petersburg College, FL


MS Office Suite: Word, Excel, PowerPoint, Access, Outlook. Adobe: InDesign, Acrobat PC and MAC operating systems

Micros POS systems

ServSafe Manager Certified

Hospitality Work Experience

Regional Director

of Operations

Tropical Smoothie Café Richmond, VA Jul 2014 – Apr 2017 Overseeing operations for 15 Cafes in the Richmond Metro Area. A very hands-on position working daily with the crew and franchisees to lead by example and train effectively.

• Food safety, cleanliness, and compliance inspections

• Supporting Franchisees and advising on best practices

• Continual training of Crew, Managers and Franchisees in all areas of business

• Running Co-op and leadership meetings

• Working with local media affiliates (advertising and live TV segments)

• Engaging local charity partnerships, community outreach, and local store marketing

• Micros sales and stats compilation and reporting

• Responding to customer complaints

• Supporting new Café openings

Marketing & Operations

Executive Assistant

Great American Restaurants Washington, DC Sep 2013 - Apr 2014 Assisting the operators of 12 casual restaurants and 1 bakery in the Metro DC Area.

• Restaurant food safety inspections

• Operated, managed and grew the company’s social media presence with Facebook, Instagram and Twitter for all 12 restaurants

• Marketing & advertising opportunities to include workplace surveys

• Operations meetings for training management and knowledge sharing

• Pre-construction, build-out and planning for new restaurant location

• Supported the restaurants with all holiday, events and promotions Restaurant Manager

Assistant GM

Tilted Kilt Pub and Eatery Clearwater / Carrollwood, FL Sep 2007 – Oct 2009 Cultivated a new Irish/Scottish themed restaurant concept to flourish in its first two Florida locations. This included: securing a location; initial build-out and restaurant set-up; hiring, training and managing a staff of 40+ employees; retaining local vendors; heavy marketing and promotions.

• Managed all Front Of House and Back Of House operations: food, liquor and retail ordering, Profit & Loss and budgeting for a restaurant grossing $5+ million/yr.

• Maintained Prime Costs at 15% below the benchmark.

• Established incentives and goals for employees to strive for, thus not only increasing sales but employee retention and well-being.

• Maintained a strong community presence through partnerships with community and business organizations, local media outlets and with other restaurants in the area. Routine duties included: employee schedules, effective and efficient running of the restaurant focusing on restaurant promotion, exposure and customer retention. Booking live acts and entertainment. Directed staff with modeling, photo shoots and promotions at local events. Other Work Experience

Entrepreneur Forum

Training Manager

Entrepreneurs’ Organization Alexandria, VA Oct 2011 – Sep 2013 Managing the Forum Training Programs for Entrepreneurs’ Organization (EO), a global non- profit, by planning and executing over 70 chapters’ meetings, summits and events. As a liaison between EO’s facilitators and EO member leaders – all top CEO’s of successful companies – I ensured all communications had a focus on providing a professional world-class experience. I directly supported the Forum Director with learning material development and the VP of Finance with budget management, expense control, and effective and efficient fund allocations.

• Facilitated Annual EO Trainers’ Retreat in Hawaii, introducing the group to a new Open Space coaching format of discussions.

• Supported new chapter launches in Israel, Kuwait, Ireland, Kenya, Nigeria, India, and New Zealand. Merged a new chapter task force between numerous departments to implement a launch training timeline to guide new chapters and set expectations. Office Manager/

Executive Assistant

MacDonald-Bedford LLC

Norfolk, VA Jan 2010 – Apr 2011

Office Management for an A/E project management consulting firm. Handling all business development and contracts in Central and Eastern US. Sales and Marketing

Executive Support

Arthur Rutenberg Homes Clearwater, FL Feb 2005 - May 2008 Working directly with the Sales Director and CEO of a prestigious multi-million dollar custom home designer, I was in charge of the company's housing options and floor plan coordination, supporting the advertising and sales departments for corporate and franchisees.

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