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Customer Service Representative

Columbia, South Carolina, United States
August 20, 2018

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Rita Lynnette Stockman

**** ********* **. ********, ** 29204

Ph. 803-***-**** and 803-***-****

Qualifications Over 25 years of Customer Service experience, Accounts Receivable,

Accounts Payable, Preparing spreadsheets and financial statements,

Banking experience including Teller and Auditing, Deposit Preparation,

Balancing Tellers, Vaults and ATM’s, Journal entry, General Ledger, Payroll,

Sales, bookkeeping, excellent verbal and written communication skills,

knowledge of medical terminology, including I-CD9 coding

Education Richland Northeast High School, Columbia, SC - Graduated May

1980, received high school diploma

University of South Carolina, Columbia, SC – English Major, also took

Psychology & Business Applications with 3.5 GPA

Midlands Technical College, Columbia, SC – Accounting I and II

Macro & Micro Economics- 4.0 GPA

Software Windows 8.1, WordPerfect 12, MSWord, MS Office, Excel, QuickBooks

Experience PowerPoint, Access, AS400, various Bank & Teller Software, multiple

Medical Software systems at BlueCross/BlueShield and “1-800-Medicare”

Multiple software systems at DirecTV & AT&T,

Experience Customer Service Representative- Teleperformance/DirecTV & AT&T, Columbia, SC- July 2012 to October 2017

Accepting inbound telephone calls in a professional and timely manner,

Assisting callers with billing issues, crediting accounts, billing errors, taking

payments, enrolling in auto-bill pay, making clerical corrections, bundling

accounts with internet and mobile/home telephone service while providing

excellent customer service and maintaining a specified call rate.

Interviewer/ Survey Taker- University of South Carolina/ Find Great

People, Columbia, SC - March 2011 to September 2016

Performing medical, psychological, public safety and various types

of surveys at the University’s Survey and Research Lab for private

businesses and state and federal government agencies, knowledge of medical

terminology, excellent verbal and written communications skills,.

Coding all calls correctly to assure the validity of the survey results.

Customer Service Representative I-II – BlueCross/BlueShield/

Kelly Services, Columbia, SC - September 2009 to March 2011

Receiving inbound calls from medical providers and healthcare facilities,

Providing callers with patient’s benefits and eligibility while following

BCBS’s policy guidelines and upholding HIPPA regulations, assisting

callers with claim status and researching issues by using multiple

computer systems, maintaining knowledge of insurance products and services.

Owner/Operator Perfect Touch Cleaning Service-Charleston, SC September 2000 to December 2007

Operating a residential and commercial cleaning service while hiring, scheduling and supervising employees, soliciting new clients, maintaining a client base, attention to detail, cleaning homes and offices to complete customer satisfaction, time management, billing, collections, and maintaining an inventory, fulfilling customer’s special request while maintaining a strict time schedule

Deposit Operations Specialist-SouthTrust Bank, Charleston, SC, December 1997 to August 2000

Automating all South Carolina safe deposit box files and records, Posting all SC safe deposit payments and fees, preparing various financial reports and spreadsheets for the Senior Management Committee, updating and maintaining the Corporate Business Recovery and Hurricane plans, balancing Daily Branch Cash, balancing and auditing all tellers, vaults and ATM’s, processing and posting daily mail deposits and payments

Operational Accounting Associate/Specialist-First Trust Corporation,

Denver, CO, June 1995 to May 1997

Identifying, sorting and posting nine or more check types to include contributions, dividends, limited partnership interest payments, deeds of trust and liquidations to customers IRA and annuity accounts, preparing, imaging and encoding daily deposit for First Trust Corporation, posting magnetic tape and FEDEX delivery deposits to customer IRA accounts, researching customer issues via AS400, balancing and reconciling suspense accounts

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