Manager Supply Chain

Randy Haen

*** ******* ** ******* ******* S.C. **316 *****@*******.*** 920-***-****

Senior Supply Chain Manager

Supply Chain/Logistics Operations Management

Extensive experience in inventory operations management. Ambitious, motivated, and professional with superior communication skills. Outstanding record of improving efficiency, productivity and profitability through continuous process improvement.

Astute leader and relationship manager who networks amongst internal customers, key decision makers, service partners, suppliers, and staff to exceed goals. Degreed education combined with broad acumen and experience in all core business functions to provide a broad set of business skills. Willing to travel and relocate. Strengths:

Budget Planning / Cost Control

Process Improvement / Strategic Planning

OSHA Certification / Safety Management

Analytical Skills / Collective Problem Solving

Distribution / Supply Chain Optimization

Logistics / Customer Service

Results Oriented / Project Leadership

Team Building / Change Management

Organizational Skills / Conflict Resolution

Training / Finance / P&L Management

Professional Experience

National On Demand, Woodruff S.C. 2017 to Present

Contract service provider for cable clients such as Spectrum, Cox, Comcast and Max South with over 700 employees in 13 states.

Operations Manager. Manage and direct contract service network for cable clients including installation, service calls, construction and special projects. Provide leadership for all service personnel including recruitment, development and management for 7 direct and 108 indirect staff members over North and South Carolina with a goal of achieving superior results in customer satisfaction. Report to SVP.

Generate revenue by meeting the needs of our clients and their customers.

Support growth and drive profitability for the company by managing the P&L along with other KPI metrics.

Maintain and manage communication with our clients to enhance a great customer service experience for them and their customers.

Execute business plan to expand and grow the company YOY.

Charter Spectrum, Spartanburg, S.C. 2014 to 2017 (with company since 1998)

Currently second largest national cable provider of internet, video and voice services facilitating essential communications that connect 24 million residential and business customers in 41 states.

Senior Supply Chain Manager. Oversee strategic supply chain management within the organization, managing 9 direct and 43 indirect reports working from 5 locations in 3 states, including purchasing/supplier management, logistics, warehousing, production, and quality control. Reported to Corporate Supply Chain Director.

Change management staff and business structure taking this operation from last out of 12 in company to 3rd in less than 3 years based on KPI metrics, production efficiencies, budget and inventory reduction.

Overall responsibility for operations management of a combined 400,000 SF facility, 350 SKUs, an expense budget of $7.7 million and a capital budget of $3.9 million.

Responsible for total inventory of $51 million.

On hand inventory decrease of $1.2 million in assets over 18 months.

Implementation of RF Smart technology resulting in a 21% increase in productivity.

Ensure employee compliance with all regulatory standards for safety and quality. Inform Corporate Supply Chain Director of all operating issues and make recommendations for corrective action to ensure quality warehouse operations and customer service.

Orchestrated relocation of the material warehouse from customer premise to company managed facility.

Charter Communications, Madison, WI. 2013 to 2014

During this period Charter was the fourth largest national cable provider of internet, video and voice services facilitating essential communications that connected 5 million residential and business customers in 25 states.

Supply Chain Manager. Responsible for managing logistics and warehouse operations for 5 direct and 13 indirect reports at three locations within the state of WI. Reported to the Senior Supply Chain Manager.

Coordinated an All Digital CPE project, planning and executing the deployment of over 50,000 digital video units for customers throughout the state of WI.

Managed consolidation of warehouse operations from 13 smaller locations to 3 larger locations creating efficiencies of scope, training and production.

Responsible for logistics budget, meeting KPI and scorecard metrics for the entire state of WI.

Overall responsibility for operations management of a combined 150,000 SF facility, 300 SKUs, an expense budget of $1.2 million and a capital budget of $975,000.

Professional Experience

Charter Communications, Fond du Lac, WI. 2008 to 2013

Warehouse Manager. Responsible for leading and managing operations including 5 direct and 40 indirect reports in multiple locations within the state of WI. Reported to Director of Business Planning.

Coached and developed team on meeting established business goals and delivering performance metrics.

Oversaw overall supply chain budget, meeting KPI and scorecard metrics for the entire state of WI.

Responsible for operations management of a combined 50,000 SF facility, 300 SKUs, an expense budget of $2.5 million and a capital budget of $1.2 million.

Charter Communications, Fond du Lac, WI. 2005 to 2008

Warehouse Fleet Manager. Led and managed warehouse and fleet operations including 4 direct and 25 indirect reports in multiple locations within of the market area. Managed expenses, purchasing and budgeting of fleet vehicles for of the state of WI. - 238 fleet vehicles. Reported to Business Manager.

Charter Communications, Fond du Lac, WI. 2002 to 2005

Warehouse Supervisor. Supervised and managed 9 employees in all aspects of staging and warehouse. Responsible for strategic planning and performance management of frontline staff. Managed building maintenance in both office and warehouse. Reported to Business Manager.

Charter Communications, Fond du Lac, WI. 1998 to 2002

Dispatch Supervisor. Supervised and managed 11 employees in all aspects of dispatch and workforce management.

Responsible for routing technicians and contractors work/jobs. Coached and developed team on meeting established goals and meeting expectations. Developed policies and procedures for all dispatch personnel. Reported to Business Manager.

Cenex/Land O’Lakes, Markesan, WI. 1995 to 1998

Fully integrated agricultural cooperative whose operations cover the farm-to-market spectrum.

Sales and Service Manager. Supervised, managed and trained 5 full time employees. Directed meetings and workshops for employees and customers. Developed and implemented programs to make the company more profitable and efficient. Increased sales 3%, 4% and 8% YOY. Reported to Business Manager.

Education

BS, A.S./Business Management, Economics, UW River Falls, River Falls, WI.

OSHA Hazcom Training Certification DDI Performance Management Training

Advanced Leadership Training Managing Change & Conflict Resolution Certification

Habitat for Humanity and Carpenters Table Food Pantry Volunteer

Full training transcript available upon request

Technology: MS Office (Excel, PowerPoint, Outlook, Word), JDE/PeopleSoft, CSG & Mintek/Pharos

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